SMS Resources for Businesses

Learn how to leverage business texting and SMS marketing for your business.

Whether you’re a first-time business texter or a seasoned pro, there’s almost always more to learn about business texting. In our SMS resource center, you’ll find quick answers to your basic questions, articles that teach you about the newest SMS-related innovations, case studies that show you how other businesses use texting, and blog posts that offer quick-and-easy tips for success. (If you’re new to all this, head to our business text messaging terminology page to learn about unfamiliar terms.)

What Are Business SMS Marketing and Business Texting?

Business texting (also generally referred to as SMS marketing, business text messaging, or just business SMS) is used for business communications specifically, and is usually not conducted from personal phones. Teams that use business texting rely on advanced platforms to help them organize, track, and mass-send texts to customers and potential customers. One of the most important caveats of business texting is that recipients must opt in before receiving texts from your business.

Business SMS from iPhone.

Benefits of SMS Marketing and Texting for Business

Business text messaging can help your business with everything from scheduling to query resolution. External-facing uses include customer scheduling, notifications, service, and marketing. Internal-facing uses include training facilitation and team coordination.

Scheduling icon

Quickly schedule appointments, send appointment reminders, and confirm appointment times

Q&A icon

Easily answer customer queries, redirect customer complaints, and gather customer feedback

Dispatch and delivery icon

Send accessible order notifications and delivery updates

Ideas icon

Introduce new products, flash sales, and reinvigorate buyer interest

Training icon

Facilitate employee training, organize salesperson schedules, and teach customer service techniques

Team icon

Coordinate with internal teams, field agents, contractors, and other business partners

What Can Business Texting Be Used For?

Many companies aren’t sure if they can utilize SMS resources to improve their business. Business texting can be used in any industry, with companies big or small. Whether you’re an automotive business or a real estate broker, business texting can help improve your bottom line.

Auto dealership

Automotive

Schedule test drives, answer sales questions, and confirm service appointments

Delivery truck

Dispatch and Operations

Coordinate with field technicians, arrange deliveries, and manage problems from the comfort of your office

Hotel lobby

Hospitality

Confirm reservations, answer guest questions, and reserve spa or dining experiences

Boutique retail

Retail

Answer product-related questions, increase customer loyalty, and schedule salespeople

Law firm stack of files

Law Firms

Arrange meetings, check on document statuses, and send court date reminders

Fitness studio and gym

Fitness

Send appointment reminders, relay get-fit tips, and organize schedules

Sports field (baseball)

Sports Leagues

Send practice notifications, share game tips, and organize staff schedules

Candidate and recruiter

Recruiting

Update applicants, schedule interviews and notify talent pools of new openings

Voting booth

Politics

Drive voter turnout, invigorate your donors, and organize volunteers

Row of houses

Real Estate

Keep up with homebuyers, coordinate with business partners, and facilitate agent training

Salon

Salons and Spas

Schedule, reschedule, and confirm appointments, answer client questions, and organize employee shifts

How to Set Up Text Alerts for Businesses

To start business text messaging, first you’ll need to sign up with a business texting platform. Once you have uploaded your customer data, you can start reaping all the benefits of business text messaging—including some of the most popular features, like text alerts and click to text. We have a number of SMS resources and information available about setup in our help section.

Text alerts, or notifications, differ depending on the industry. For example, an eCommerce business might want to use text alerts for deliveries and a salon might want to use text alerts for appointment notifications. Text alerts can even be used within integrations; for example, agents can have Zendesk notify them when they receive SMS—then they can respond to that text from within the Zendesk interface.

Light bulb idea

More Business SMS Marketing Resources

Ready to dive into the ins and outs of business text messaging and SMS marketing? Check out our general and industry-specific resources.

Row of houses

Real Estate

Engage with clients, agents, and contractors over text messaging by text enabling your brokerage's existing numbers. Or get a new phone number in the area code of your choice.

Learn More

Coming Soon

Marketing report on tablet

Marketing

With a 98% open rate, SMS marketing is the most effective way to engage with customers. Heymarket makes it easy to send personalized messages and track performance.

Coming Soon

Customer service agent

Customer Service

Customers prefer to text businesses rather than call. See how a SMS customer service platform can improve CSAT, increase agent productivity, and simply provide reporting.

Blog

Customer Service SMS agents.

10 Must-Have SMS Templates For Your Customer Service Team

Jun 6, 2019

Advanced texting platforms almost always offer efficiency features that either expedite or eliminate repetitive tasks for SMS customer ...

Landline phones to text enable.

Your Business Needs to Enable Text to Landline Messaging Today—Here’s Why

May 23, 2019

In the US, there are around 120 million landlines, and many of those belong to businesses. Even with ...

Checklist with 'yes' and 'no'.

U.S. SMS Compliance Checklist

Apr 18, 2019

Compliance with legal frameworks, such as the TCPA, may be fact- and context-specific. The information contained in this ...

Woman texting on phone.

What Click-To-Text Is — And How Your Business Can Use It

Apr 16, 2019

Consumers are big fans of messaging. They don’t just love to use it in their personal lives, either; ...

Mobile phone with laptop and keyboard.

How SMS Marketing Can Help Your Email Marketing Campaigns

Jun 10, 2019

Email and SMS marketing are often pitted against one another. On one hand, text messages have an incredible ...

Setting up SMS automation.

How To Automate Workflows With Business Text Messaging

May 16, 2019

“Automations” sound high-tech, but the term simply refers to technologies that automate a routine set of tasks that ...

Customer Stories

"Heymarket has allowed us to speed up a formerly time consuming task: staff our couriers to match delivery surges with the flip of a switch."

Tasvir Khalili

Head of Logistics and
Customer Service, Canada

"Heymarket has empowered our trainers to build an ongoing relationship with campers, dramatically increasing attendance and retention."

Erin Lewis

Area Director

"Replying quickly to incoming queries has empowered our team to earn customer trust and build valuable relationships."

Ian Yates

Marketing Coordinator

"Heymarket has helped us become the easiest and quickest home inspection company to work with."

Lorri Ratliff

Owner, Pillar to Post of
SW Washington

"By text-enabling our communications, we have streamlined our delivery process and increased customer satisfaction."

Julie Nguyen

Founder

"A traditional marketing email generates $200 in new revenue, but text messaging has generated $3,000."

Katy Richardson

Owner