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Centralize your texts with shared inboxes
Build relationships on the most popular messaging channels in one centralized place.
What is a shared inbox?
A shared inbox allows your team to send and receive messages from a wide variety of channels, including SMS, MMS, Facebook Messenger, WhatsApp, Apple Business Messages, and many more. All of your team members can read and respond to messages from desktop or their mobile phones.
How do businesses use shared inboxes?
Brands use shared inboxes across all areas of the business where multiple people need to monitor and respond to incoming messages. Shared inboxes centralize communication, streamline workflows, and ensure that all team members have the visibility they need to contribute to conversations.
Shared inboxes offer a wide range of productivity features to help teams organize and prioritize their workload so no message is overlooked or left unanswered. Agents can assign messages to specific team members, marked conversations as completed, or categorize texts using tags. Heymarket’s shared inboxes includes message threading, and internal notes, enabling teams to work together efficiently and provide timely responses to customers or stakeholders.
Benefits of Heymarket’s shared inboxes
Heymarket’s shared inboxes empower your team to bring all of your business text messaging into one central place. This lets you spend more time doing what really matters: connecting with leads, prospects, customers, employees, and more.
Respond to texts faster
See all messages in one intuitive view and respond immediately.
See all messaging history
Know every conversation’s full context with continuous threads.
Improve productivity
Manage conversations and follow-ups as a team.
Manage all messages
See messages from SMS and popular channels in one place. Heymarket supports SMS, MMS (picture messaging), webchat, Facebook Messenger, Apple Messages for Business, Google’s Business Messages, WhatsApp, and Instagram Messaging.
Route and assign texts
Keep conversations moving by routing and assigning messages to the right team member. Stay on task with assignment-only views. You can configure your notifications to just show your assigned texts, or notify everyone on your team regardless of assignments.
Collaborate as a team
Work together on messaging conversations with your team. Use private comments to @ mention teammates and ask internal questions, all without having to leave the messaging thread. Only team members can see private comments.
Get the full context
View all of your conversations in a single thread, just like texting on your phone. This way, you have every contact’s full history and context at your fingertips to engage customers and improve satisfaction.
How to set up your shared inboxes
Heymarket’s shared inboxes are easy to set up, allowing your team to start sending texts in minutes, not days. Here’s how:
1. Sign up for Heymarket
When you sign up, you can text-enable your existing business number or get a new one. Heymarket will automatically create a team for you.
2. Add your inboxes
Create an inbox for every phone number you’ll be texting from by clicking “Add Inbox” in your Heymarket administration panel.
3. Invite your team
After creating your inbox, you’ll be asked to add your teammates’ emails to invite them to work on your inbox. You can also click “Edit inbox” to do this at any time.
4. Start texting
Once your team members accept their invitations, they can access your shared inbox and start sending and receiving text messages.
What customers say about Heymarket
60% response rate
“Heymarket’s Salesforce SMS integration makes messaging leads and customers a smooth experience for our agents.”
10x Increase in agent capacity
“The biggest thing about being able to text with our customers is the relationship we’re able to build. Messaging is key for referrals and retention.”
12% increase in productivity
“Replying quickly to incoming queries has empowered our team to earn customer trust and build valuable relationships.”
Check out our full feature list
Build strong connections with the people who matter most to your business with Heymarket’s powerful text messaging features.
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