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More time for the
conversations that matter
With AI-powered shared inboxes, deep CRM integrations, and enterprise-grade compliance, Heymarket empowers your team to spend more time building relationships.
40 % of conversations resolved
without a human
<2 % median first response
time
15+ hours saved per team, per week,
on routine replies
15 extra bookings per month from
after-hours responses
Centralize every channel in powerful shared inboxes
Meet your customers where they are with every message and every channel in one view. Heymarket’s shared inbox unifies SMS, email, RCS and other popular channels, giving you full visibility.
One conversation, any channel
Send and receive SMS, emails, RCS, Apple Messages for Business, WhatsApp, Facebook Messenger, Instagram, and webchat from unified inboxes.
Group messaging
Loop in multiple contacts on a single SMS thread to keep everyone aligned.
Assignments and private comments
Route conversations to the right teammate. @ mention, ask questions, and resolve internally without leaving the thread.
Templates and custom fields
Save your most-used texts, create rich text or no-code templates for emails, and personalize them automatically with CRM data.
AI agents take on 40% of conversations
Your team is good at the conversations that matter. Heymarket’s AI agents free up their time to do just that. From answering frequently asked questions to scheduling appointments, agents handle the back-and-forth so your team can focus on handling complex conversations.
Books, reschedules, and cancels appointments via text. Detects intent, presents available slots, and sends confirmations automatically.
Reach more people with broadcasts, campaigns, and automations
Heymarket’s 1-to-many texting and email tools let your team reach thousands without losing the personal touch.
List broadcasts
Send personalized SMS and email to segmented lists, making each one targeted with custom fields.
Drip campaigns
Run multi-step sequences—application updates, post-appointment check-ins— across SMS and email.
Automations
Trigger messages and actions on any contact field change, keyword, or CRM event. Use conditions and delays to follow up based on what a contact does (or doesn’t do).
Scheduled messages
Cut no-shows for interviews, shifts, and appointments with scheduled reminder texts and emails.
Built into the tools your team already uses
Heymarket works inside Salesforce and HubSpot as a native workspace, with bi-directional sync across any object.
Salesforce
Message natively from your CRM. Bi-directional sync. Trigger Salesforce workflows based on message content and behavior. Custom reporting in the same place your sales and ops teams already live.
HubSpot
Create targeted lists and send personalized mass texts (and emails coming soon) to engage your customers.
Measure what's working, and ask the data what to do next
Heymarket gives you insights into how your team works and how your campaigns perform, and with our Reporting Agent, makes it easy to build the reports you need.
Usage and productivity reports
Track first response time, average response time, resolution time, message volume, and team workload.
Campaign and broadcast reports
See open rates, click rates, replies, unsubscribes, and conversion by list and segment.
AI Reports Agent
Ask for any report in plain English (“show me first response time by team for the last 30 days”) and get the answer back, ready to share.
Industry-leading compliance
Build trust with enterprise-grade compliance
Heymarket’s trust center has your compliance covered, from 10DLC registration for your text messaging to CAN-SPAM for your emails.
Opt-in management
Choose from a range of options to manage opt-in while texting and emailing. Boost engagement through an automated double opt-in.
Enterprise-grade security and access controls
SAML SSO
SAML SSO with all major identity providers — Okta, Azure AD, Google, OneLogin, Duo, Auth0, and more.
Custom roles and permissions
Granular access by team and use case. Hide sensitive contact data from users who don’t need to see it.
See Heymarket in action
Reach your customers on their favorite channels with our intuitive, AI-powered business texting and email platform.
Schedule demo
