Text responsibly with opt-in management

Build trust with a full range of options for managing opt-in.

Illustration of a contact opting into business text messaging

What is opt-in and opt-out?

In order to text compliantly with telecom regulations, businesses need to get customers’ opt-in, or permission to message them. They also need to immediately opt out any customers who want to stop receiving texts. Heymarket provides advanced features that empower you to manage opt-in and opt-out throughout your texting platform, helping you build customer trust.

Benefits of Heymarket’s opt-in management features

Capture contact opt-in

Your contacts can opt in and out automatically by texting simple network keywords like START and STOP.

Manage opt-in as a team

Manage opt-in and opt-out from contact records and contact creation.

Set opt-in status at scale

Manage opt-in for multiple contacts when you import them from a CSV, use an integration, or use our API.

Gather opt-in on forms

Capture opt-in on our fully customizable web widget form. Then talk in real time over webchat or follow up over SMS.

Support double opt-ins

Get an extra layer of security with double opt-ins. Use automations to trigger an opt-in confirmation.

Report on opt-outs

Track your contact-initiated opt-outs to monitor unsubscribes and inform your engagement.

What customers say about Heymarket

60% response rate

“Heymarket’s Salesforce SMS integration makes messaging leads and customers a smooth experience for our agents.”

10x Increase in agent capacity

“The biggest thing about being able to text with our customers is the relationship we’re able to build. Messaging is key for referrals and retention.”

12% increase in productivity

“Replying quickly to incoming queries has empowered our team to earn customer trust and build valuable relationships.”

Check out our full feature list

Build strong connections with the people who matter most to your business with Heymarket’s powerful text messaging features.

Learn more