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Committed to compliance, every step of the way
Heymarket is your partner in staying compliant with all major SMS and email compliance regulations. Learn more about the compliance standards that apply to all businesses that text and email, as well as industry-specific and recommended compliance.
Full 10DLC registration support
Heymarket’s Compliance Center walks you through registering for 10DLC, the carrier standard for 10-digit phone numbers, from company information to use case to messaging setup. Once you submit, you can track your registration status in real time and see exactly what stage it’s in. If the carriers need more from you, Heymarket emails you automatically with next steps, so nothing sits in your inbox unresolved.
Build trust with opt-in management
Heymarket gives you advanced options for managing opt-in throughout your texting platform: with keywords, contact records, forms, integrations, and APIs. These robust options make it easy to scale opt-in and build strong, compliant relationships. Learn more.
Improve message deliverability
Outbound Message Intercept stops messages containing words or phrases you have blocked before they are sent, in addition to the standard SHAFT compliance check. Add a custom rule today and it covers work your team set up long ago too, with matching smart enough to catch “risk-free” right along with “risk free.” If a message gets blocked, the sender sees exactly which rule stopped it, so they can fix it and move on.
Committed to all types of compliance
Your business has unique needs. Heymarket complies with industry- and geography-specific regulations to keep you compliant.
HIPAA compliant
Our platform helps organizations handle their electronic protected health information (ePHI) to achieve HIPAA compliance.
TCPA compliant
Heymarket helps you navigate TCPA best practices to build trust with your customers by managing opt-in and opt-out.
SOC 2 compliant
Our Type 2 compliance shows our commitment to consistently upholding the highest standards across all of SOC 2’s categories of security, availability, processing integrity, confidentiality, and privacy.
10DLC compliant
Heymarket offers a seamless process for registering for 10DLC, checking your registration status, and maintaining compliance.
GDPR compliant
Heymarket automatically complies with opt-out requests and empowers you to sync with your CRM to keep data accurate. Control how long data is stored and more to text with customers in the EU.
CCPA and CPRA compliant
Heymarket supports California businesses’ CCPA and CPRA compliance by helping them understand what data we collect and how to access it.
CAN-SPAM compliant
Manage email opt-in and honor opt-outs with ease. Heymarket gives you a central portal to add your physical business address and automatically appends it to 1-to-many emails.
Verify numbers before you send
Heymarket checks whether a number can actually receive texts the moment a contact is created, whether you add one contact by hand or import a full list. That means messaging confidence from the very first send, plus a cleaner sender reputation with carriers. You’ll always know a number is text-enabled before your team reaches out.
Opt-out control, inbox by inbox
Give admins control over exactly how opt-outs apply. Choose team-wide scope for strict compliance needs, or set opt-outs inbox by inbox so a customer who opts out of marketing texts can still hear from support. It’s the flexibility multi-inbox teams need, without manual work on every contact.
Boost engagement with SMS double opt-in
Build customer trust and ensure compliance through an automated double opt-in process. Easily verify your customers’ consent in receiving texts and track your opted-in contacts.
Give every team its own view
User Groups give one Heymarket account location-based or role-based visibility, so multiple locations, brands, or departments can share a platform without sharing everything. Admins assign each person to a group, like San Francisco or Oakland, and can restrict inboxes, templates, lists, campaigns, and broadcasts to that group alone. Contacts follow their owner, so a user sees only what belongs to their group, while admins keep visibility across all of it.
Send at the right local time
Heymarket automatically detects each contact’s time zone from their phone number’s area code the moment they’re created, so a San Francisco 415 number is instantly mapped to Pacific time. That lets your team send at the same local hour for every contact and respect business hours and quiet hour policies. If a contact relocates or changes their number, you can override the time zone anytime.
Keep sends inside business hours
Team Owners and Admins can set quiet hours for any inbox, so individual messages, campaigns, list broadcasts, scheduled messages, and API sends all pause automatically outside the hours you choose. That keeps messages out of your contacts’ hands late at night or too early in the morning, when they’re most likely to unsubscribe or report spam. Stick to business hours and your team stays ready to respond the moment someone replies.
Your 1-stop compliance learning center
Compliance is a complex topic. We’re here to make it clear and actionable. Explore our resources on messaging regulations that are required for all businesses that text.
SMS opt-in and opt-out
10DLC
Restricted messaging content
Carrier filtering
Telephone Consumer Protection Act (TCPA)
Grow customer trust through compliance
Heymarket helps you text compliantly every step of the way to build lasting connections with customers.
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