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Retail SMS for Customers, Associates and Partners
Customers have multiple choices in today’s retail environment. A qualified associate can not only drive a sale, but create a long term customer. Heymarket retail SMS makes it simple, and immediate, for your store to interact with customers at the exact moment they’re interested in a product or service. We provide mobile and web apps that can be used for customer service, engagement, and retail text message marketing.
With a 98% open rate, SMS marketing for retail makes it simple to engage with customers and also allows them to contact your store with questions about in stock products, hours of operation, sales, discounts and more. With text message marketing, retail stores have an additional tool that works alongside eCommerce, email, and social media.
Close Retail Sales by Answering Customer Questions
Heymarket shared inboxes make it simple for associates to answer customers questions that come from SMS, Facebook Messenger, or Apple Business Chat. Your team can reply with templates for common questions like, “When does the store close?” or “Do you have this product in stock?” Answering customer questions at the moment of their highest intent is a proven way to increase sales.
Retail SMS Drives Customer Loyalty
Your most effective associates drive long term relationships with customers. Retail text message marketing makes it simple to provide personalized product updates to loyal customers. Use a template to notify customers about a new product that is in stock. Create a list of VIP customers and send a text message invitation with early access to a sale. They won’t see each other can reply privately to your store.
SMS Scheduling for Associates and Training Updates
Scheduling associates is simple with Heymarket retail SMS. Just create a list of contacts for each shift. Then, send a single message to all of them at once. They won’t see each other and can reply privately to you. Your text message can even include a link to your scheduling software. Use the same lists to send training tips and important updates to each shift.
SMS Works with Existing Tools and Phone Numbers
Heymarket app integrations enable you to text contacts in your CRM, support, and order tracking software. The Heymarket widget enables customers to text from your website. Heymarket can also text enable your existing, business numbers that already published in Yelp, Google My Business, Google AdWords, or Facebook Pages. With SMS, retail businesses can create workflows that are trackable and manageable.
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