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Engage more leads with powerful automated text messaging. Heymarket’s automated texting service allows you to engage customers through personalized campaigns, follow up, and easily answer FAQs. Reach more people, faster, across their favorite channels.
Automated text messaging, or automated messaging, is using your business messaging platform to streamline repetitive tasks. These tasks can be anything related to sending and receiving messages from popular channels like SMS, Facebook Messenger, and WhatsApp.
Heymarket’s automated text message service empowers your team to simplify everyday messaging tasks and spend more time doing what really matters—connecting with leads, prospects, and customers.
communicate more efficiently with SMS
from targeted SMS flows
than phone or email
Capture text opt-ins from all of your communication channels: your website, forms, social channels, emails, and more. When leads and customers submit their phone numbers, Heymarket will record the information and even add the contact to a list or campaign.
Keep customers interested with nurtures that quickly transition to conversations for improved engagement. Send one-to-many, personalized messages or schedule them for the future. Trigger messages based on your leads’ actions or field changes in your integrated apps. Segment drip campaigns based on your custom fields, including name, purchases, location, and more.
Maintain one-to-one connections without sending each text individually. Speed up response times to FAQs with auto-replies triggered by keywords. Use templates to quickly communicate at scale and shorten resolution times for customer service agents. Heymarket’s SMS automations personalize outgoing messages with custom fields drawn from your CRM system, like Salesforce and HubSpot.
Integrate Heymarket with customers’ favorite communication channels to engage subscribers where they already are. Automate replies to FAQs and manage responses from one powerful shared inbox.
Build customer relationships with trust. Heymarket helps you manage opt-in and opt-out on a contact and application level for full control. Rely on 10DLC registration guidance to ensure you’re texting customers compliantly. Heymarket is a TCPA, SOC 2 Type 2, and HIPAA-compliant platform. Protect customer data with enterprise-grade security tools like SAML SSO, multi-factor authentication, and custom user roles and permissions.
Text message automations work for most repetitive texting tasks across all of your teams. Use SMS automations for everything from opt-in confirmations to survey requests.
Ensure that leads and customers meant to sign up for your SMS services with an automated opt-in confirmation. Heymarket can send the confirmation when it detects an incoming message with your business’s specific opt-in keyword or when you capture an opt-in online.
Stay in touch with leads and customers through drip campaigns that nurture relationships. Send these targeted recurring text messages on a schedule of your choice, and add new participants at any time. Heymarket personalizes outgoing messages with each contact’s custom fields from your texting platform or connected CRM.
Quickly send updates to segments or your entire list at once to keep them informed. Update business hours, highlight new policies, and make important announcements at scale with automated texts. Send messages immediately or schedule them for the right time to avoid opt-outs and increase engagement.
Send consistent follow-ups to keep the connection between you and your customers going strong. Re-engage a cold lead, check-in with a prospect, or follow-up with a customer to learn about their experience. Schedule automatic texts in advance or set them to trigger based on actions in your CRM system. (More on CRM automations below.)
Handle common objections with automated texts to boost response speeds and close deals faster. Schedule a check-in text after a meeting, demo, or phone call and turn responses into conversations that go straight to a live team member for faster resolutions.
Schedule appointment reminders immediately after confirming an appointment using automatic texting. Deliver one or multiple messages leading up to the appointment at your chosen intervals to minimize no-shows. Collect reschedule requests in replies that go directly to your team for seamless scheduling.
Provide customers with immediate responses whenever they text your business. Create an auto-reply to confirm receipt and share your response times, or respond after hours with a text highlighting your hours of operation.
Automate answers to common questions to resolve more queries, faster. Trigger auto-replies based on keywords, then field additional questions in your shared inbox where your team can reply.
CRM automations work across Heymarket and your CRM platform. When you set up an automation between the two platforms, one will be able to take an action based on a trigger in the other. There are two main automations you can create with a CRM automation:
Create a keyword that subscribers can text to opt in, or secure opt-ins from your website forms to build your contact list. Remember: only text those who have opted in.
Build better relationships by creating lists that help you target groups of contacts for improved personalization.
Create reusable templates with custom fields to use for automations. Build FAQ responses, drip campaign flows, and other commonly used messages to save time.
Set keywords that trigger an auto-reply to incoming messages to shorten response times. Create automated texts that trigger when field changes occur in your CRM, like orders or closed tickets, with Heymarket integrations. Heymarket allows you to trigger automations from keyword, time of day, calls, specific messaging channels, and more.
Set what action you want the automation to complete. In addition to automating messages, Heymarket can automate sending an SMS survey, adding a contact to a list, assigning the message to a team member, and more.
Create a segmented list of team members to test new templates and scheduled texts before sending them to contacts. Then save your automation to run anytime the trigger is met, like when a customer texts a keyword or a custom field changes.
To learn more about how to automate and expedite your SMS messaging, check out Automated Text Messaging: The Complete Guide.
60% response rate
“Heymarket’s Salesforce SMS integration makes messaging leads and customers a smooth experience for our agents.”Read the story
10x Increase in agent capacity
“The biggest thing about being able to text with our customers is the relationship we’re able to build. Messaging is key for referrals and retention.”Read the story
12% increase in productivity
“Replying quickly to incoming queries has empowered our team to earn customer trust and build valuable relationships.”Read the story
Want to learn more about how to send automatic text messages? Find answers to some common questions below. Reach out to our team for additional tips and information.
Can I send automatic text messages?
Yes. You’ll need help from an automatic text message sender, which is part of a business messaging platform. It will allow you to set a trigger (the thing that initiates the automation) and an action (e.g., sending a text).
How do I set messages to send automatically?
In your business messaging platform, choose your trigger, select the action, and set up automation requirements (such as text templates). Then, your SMS automation will be ready for customers.
Will automated texts come from my number?
Yes. Your texts will come from the number connected to your business texting platform. (If you have a landline number, your business platform will enable text to landline capabilities.)
How do I set up automated texting on iPhones?
iPhones allow you to schedule texts. However, to create more advanced automations on iPhone, you’ll need a business messaging platform’s help. Some platforms offer mobile apps that you can use on either iPhones or Android devices.
How much do automated text messages cost?
It depends on the business messaging platform you use. In some cases, automated text costs may be folded into your platform subscription.