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Automate your texting and boost revenue with SMS automation
Engage more leads with powerful automated text messaging. Heymarket’s automated texting service allows you to engage customers through personalized campaigns, follow up, and easily answer FAQs. Reach more people, faster, across their favorite channels.
What is automated text messaging?
Automated text messaging, or automated messaging, is using your business messaging platform to streamline repetitive tasks. These tasks can be anything related to sending and receiving messages from popular channels like SMS, Facebook Messenger, and WhatsApp.
Why Heymarket?
Heymarket’s automated text message service empowers your team to simplify everyday messaging tasks and spend more time doing what really matters—connecting with leads, prospects, and customers.
Simplify lead capture
Capture text opt-ins from all of your communication channels: your website, forms, social channels, emails, and more. When leads and customers submit their phone numbers, Heymarket will record the information and even add the contact to a list or campaign.
Engage customers quickly
Keep customers interested with nurtures that quickly transition to conversations for improved engagement. Send one-to-many, personalized messages or schedule them for the future. Trigger messages based on your leads’ actions or field changes in your integrated apps. Segment drip campaigns based on your custom fields, including name, purchases, location, and more.
Deliver streamlined experiences
Maintain one-to-one connections without sending each text individually. Speed up response times to FAQs with auto-replies triggered by keywords. Use templates to quickly communicate at scale and shorten resolution times for customer service agents. Heymarket’s SMS automations personalize outgoing messages with custom fields drawn from your CRM system, like Salesforce and HubSpot.
Meet customers where they are
Integrate Heymarket with customers’ favorite communication channels to engage subscribers where they already are. Automate replies to FAQs and manage responses from one powerful shared inbox.
Text compliantly
Build customer relationships with trust. Heymarket helps you manage opt-in and opt-out on a contact and application level for full control. Rely on 10DLC registration guidance to ensure you’re texting customers compliantly. Heymarket is a TCPA, SOC 2 Type 2, and HIPAA-compliant platform. Protect customer data with enterprise-grade security tools like SAML SSO, multi-factor authentication, and custom user roles and permissions.
Automatic SMS sending examples
Text message automations work for most repetitive texting tasks across all of your teams. Use SMS automations for everything from opt-in confirmations to survey requests.
Opt-in confirmations
Ensure that leads and customers meant to sign up for your SMS services with an automated opt-in confirmation. Heymarket can send the confirmation when it detects an incoming message with your business’s specific opt-in keyword or when you capture an opt-in online.
Hi there, you’ve opted in to receive promotional texts from Flowers Monthly! 🌼 Text STOP to unsubscribe.
Drip campaigns
Stay in touch with leads and customers through drip campaigns that nurture relationships. Send these targeted recurring text messages on a schedule of your choice, and add new participants at any time. Heymarket personalizes outgoing messages with each contact’s custom fields from your texting platform or connected CRM.
Hi Irie, welcome to Tea Tree Beauty Rewards! Text STOP to unsubscribe.
Hello Irie, happy fall from Tea Tree Beauty Rewards! You’ve got 8,283 loyalty points to spend before December 31. Reply ASK with questions.
Hey Irie, don’t forget to spend your remaining 8,283 points before the year is over! Text STOP to unsubscribe.
Mass alerts
Quickly send updates to segments or your entire list at once to keep them informed. Update business hours, highlight new policies, and make important announcements at scale with automated texts. Send messages immediately or schedule them for the right time to avoid opt-outs and increase engagement.
Dear guests, we wanted to inform you that we’ll be closed tonight due to severe weather. Our team will reach out about rescheduling in the next two days. We apologize for the inconvenience. -TreeHouse team
Follow-ups
Send consistent follow-ups to keep the connection between you and your customers going strong. Re-engage a cold lead, check-in with a prospect, or follow-up with a customer to learn about their experience. Schedule automatic texts in advance or set them to trigger based on actions in your CRM system. (More on CRM automations below.)
Hey, Tony, did you decide to go with the Enterprise or Mid-Market subscription? —Natalie
Addressing objections
Handle common objections with automated texts to boost response speeds and close deals faster. Schedule a check-in text after a meeting, demo, or phone call and turn responses into conversations that go straight to a live team member for faster resolutions.
Hi there! We released our new Silver Star subscription on January 10. It comes with several new features, including reports. I’ve attached a comparison between our Silver and Bronze Star subscription! —Ricardo
Appointment reminders
Schedule appointment reminders immediately after confirming an appointment using automatic texting. Deliver one or multiple messages leading up to the appointment at your chosen intervals to minimize no-shows. Collect reschedule requests in replies that go directly to your team for seamless scheduling.
Reminder: your appointment with Bay Brooke PT is tomorrow at 11:00 AM. Text CHANGE to reschedule. Text END to unsubscribe.
Auto reply texts
Provide customers with immediate responses whenever they text your business. Create an auto-reply to confirm receipt and share your response times, or respond after hours with a text highlighting your hours of operation.
Denim for the People here! Our hours are 8am - 4pm, M-F. A team member will be with you in the next 10 minutes!
FAQs
Automate answers to common questions to resolve more queries, faster. Trigger auto-replies based on keywords, then field additional questions in your shared inbox where your team can reply.
Hi there! Our holiday hours are 8am - 8pm, Monday through Sunday. We’re closed on Christmas and New Year’s Eve. Anything else I can help with?
Survey requests
Set up survey requests to send after ticket resolutions or order deliveries. Make these survey requests as specific as possible and use conversational messaging to boost engagement.
Hiya! We saw that your order #CT2355 arrived yesterday. What’d you think? — CatTreats Plus 🐈 Text STOP to unsubscribe.
CRM automations
CRM automations work across Heymarket and your CRM platform. When you set up an automation between the two platforms, one will be able to take an action based on a trigger in the other. There are two main automations you can create with a CRM automation:
How to send automatic text messages
Simplify workflows by either scheduling texts or creating automations.
Here’s how to send automatic text messages in Heymarket:
01. Capture opt ins
Create a keyword that subscribers can text to opt in, or secure opt-ins from your website forms to build your contact list. Remember: only text those who have opted in.
02. Create segmented lists
Build better relationships by creating lists that help you target groups of contacts for improved personalization.
03. Draft text templates
Create reusable templates with custom fields to use for automations. Build FAQ responses, drip campaign flows, and other commonly used messages to save time.
04. Set up keywords or other triggers
Set keywords that trigger an auto-reply to incoming messages to shorten response times. Create automated texts that trigger when field changes occur in your CRM, like orders or closed tickets, with Heymarket integrations. Heymarket allows you to trigger automations from keyword, time of day, calls, specific messaging channels, and more.
05. Choose your actions
Set what action you want the automation to complete. In addition to automating messages, Heymarket can automate sending an SMS survey, adding a contact to a list, assigning the message to a team member, and more.
06. Test and launch the automation
Create a segmented list of team members to test new templates and scheduled texts before sending them to contacts. Then save your automation to run anytime the trigger is met, like when a customer texts a keyword or a custom field changes.
To learn more about how to automate and expedite your SMS messaging, check out Automated Text Messaging: The Complete Guide.
What customers say about Heymarket’s automated text message service
60% response rate
“Heymarket’s Salesforce SMS integration makes messaging leads and customers a smooth experience for our agents.”
Read the story
10x Increase in agent capacity
“The biggest thing about being able to text with our customers is the relationship we’re able to build. Messaging is key for referrals and retention.”
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12% increase in productivity
“Replying quickly to incoming queries has empowered our team to earn customer trust and build valuable relationships.”
Read the storyGrow connections and conversions
Learn how Heymarket can help you reach more customers, build meaningful relationships, and improve your ROI.
Book a DemoAutomated text message for business FAQs
Want to learn more about how to send automatic text messages? Find answers to some common questions below. Reach out to our team for additional tips and information.
Can I send automatic text messages?
Yes. You’ll need help from an automatic text message sender, which is part of a business messaging platform. It will allow you to set a trigger (the thing that initiates the automation) and an action (e.g., sending a text).
How do I set messages to send automatically?
In your business messaging platform, choose your trigger, select the action, and set up automation requirements (such as text templates). Then, your SMS automation will be ready for customers.
Will automated texts come from my number?
Yes. Your texts will come from the number connected to your business texting platform. (If you have a landline number, your business platform will enable text to landline capabilities.)
How do I set up automated texting on iPhones?
iPhones allow you to schedule texts. However, to create more advanced automations on iPhone, you’ll need a business messaging platform’s help. Some platforms offer mobile apps that you can use on either iPhones or Android devices.
How much do automated text messages cost?
It depends on the business messaging platform you use. In some cases, automated text costs may be folded into your platform subscription.
