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Engage more leads with powerful automated text messaging. Heymarket’s automated texting service allows you to capture leads immediately, engage prospects through personalized list sends, follow up with customers consistently, and easily answer FAQs. Reach more people, faster, across their favorite channels.
Automated text messaging, or automated messaging, is using your business messaging platform to streamline repetitive tasks. These tasks can be anything related to sending and receiving messages from popular channels like SMS, Facebook Messenger, and WhatsApp.
Heymarket’s automated text message service empowers your team to simplify everyday messaging tasks and spend more time doing what really matters—connecting with leads, prospects, and customers.
communicate more efficiently with SMS
from targeted SMS flows
than phone or email
Capture text opt-ins from all of your communication channels: your website, forms, social channels, emails, and more. When leads and customers submit their phone numbers, Heymarket will record the information and even add the contact to a list or campaign.
Keep customers interested with nurtures that speed response times on both sides. Send one-to-many, personalized messages or schedule them for the future. Trigger messages based on your leads’ actions. Segment drip campaigns based on your custom fields, including name, purchases, location, and more.
Maintain one-to-one connections without sending each text individually. Heymarket’s SMS automations personalize outgoing messages with custom fields drawn from your CRM system, like Salesforce and HubSpot.
Integrate Heymarket with customers’ favorite communication channels to engage subscribers where they already are. Automate replies to FAQs and manage responses from one powerful shared inbox.
Build customer relationships with trust. Heymarket is a TCPA, SOC 2 Type 2, and HIPAA-compliant platform. Rely on opt-in management tools and 10DLC registration guidance to ensure you’re texting customers compliantly. Protect customer data with enterprise-grade security tools like SAML SSO, multi-factor authentication, and custom user roles and permissions.
Text message automations work for most repetitive texting tasks across all of your teams. Use SMS automations for everything from opt-in confirmations to survey requests.
Ensure that leads and customers meant to sign up for your SMS services with an automated opt-in confirmation. Heymarket can send the confirmation when it detects an incoming message with your business’s specific opt-in keyword.
Stay in touch with customers with a drip campaign. Send these targeted messages on a schedule of your choice, and add new participants at any time. Heymarket personalizes outgoing messages with each individual’s custom fields.
Send consistent follow-ups to keep the connection between you and your prospects going strong. Schedule them in advance or set them to trigger based on actions in your CRM system. (More on CRM automations below.)
Handle common objections with automated texts to boost response speeds and close deals faster. If prospects have additional questions, their responses will go straight to a live team member.
Provide customers with immediate responses when they text you during business hours. Create an auto reply to confirm receipt and share your response times.
Automate answers to common questions to resolve more queries, faster. Customer responses land in your shared inbox, where your team can reply.
Set up survey requests to send after ticket resolutions or order deliveries. Make these survey requests as specific as possible to boost engagement.
CRM automations work across Heymarket and your CRM platform. When you set up an automation between the two platforms, one will be able to take an action based on a trigger in the other. There are two main automations you can create with a CRM automation:
Simplify workflows by either scheduling texts or creating automations.
Here’s how to set up a text message automation in Heymarket:
A trigger is the condition you want your messaging platform to monitor incoming messages for, like a certain keyword.
Identify which action you’d like the trigger to set in motion, such as a message sending.
Depending on your action, you may need to set up additional items in Heymarket. You may need to create a text template, contact list, or survey.
Once you’ve tested the automation with team members, it’s ready for your customers!
To learn more about how to automate and expedite your messaging, check out Automated Text Messaging: The Complete Guide.
60% response rate
“Heymarket’s Salesforce SMS integration makes messaging leads and customers a smooth experience for our agents.”Read the story
10x Increase in agent capacity
“The biggest thing about being able to text with our customers is the relationship we’re able to build. Messaging is key for referrals and retention.”Read the story
12% increase in productivity
“Replying quickly to incoming queries has empowered our team to earn customer trust and build valuable relationships.”Read the story
Learn how Heymarket can help you reach more customers, build meaningful relationships, and improve your ROI.Book a Demo
Want to learn more about how to send automatic text messages? Find answers to some common questions below. Reach out to our team for additional tips and information.
Can I send automatic text messages?
Yes. You’ll need help from an automatic text message sender, which is part of a business messaging platform. It will allow you to set a trigger (the thing that initiates the automation) and an action (e.g., sending a text).
How do I set messages to send automatically?
In your business messaging platform, choose your trigger, select the action, and set up automation requirements (such as text templates). Then, your SMS automation will be ready for customers.
Will automated texts come from my number?
Yes. Your texts will come from the number connected to your business texting platform. (If you have a landline number, your business platform will enable text to landline capabilities.)
How do I set up automated texting on iPhones?
iPhones allow you to schedule texts. However, to create more advanced automations on iPhone, you’ll need a business messaging platform’s help. Some platforms offer mobile apps that you can use on either iPhones or Android devices.
How much do automated text messages cost?
It depends on the business messaging platform you use. In some cases, automated text costs may be folded into your platform subscription.