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Learn how Heymarket can help your business create personalized conversations at scale.
Book a DemoText with employees, contractors, and vendors to streamline internal communications. SMS helps get your team and products where they need to be, creating an unrivaled, scalable customer experience.
Dispatch text messages are the lifeline between central office staff and in-the-field staff. They help teams stay connected even when they’re on the move.
Logistics and dispatch companies use dispatch SMS to:
With help from dispatch SMS software, you can scale your text communications, managing hundreds to thousands of personalized messages from multiple channels in one place.
Waiting for your team to read emails just isn’t efficient, and making phone call after phone call is time-consuming. Texting’s high open and response rates help you get the word out quickly. It’s the easiest way to reach your team and customers while they’re out and about.
You need a hyper-connected workforce to deliver a smooth customer experience. With quick, frictionless, and reliable communications, your teams will stay connected whether they manage 1,000 orders or drive 1,000 miles every day.
Dispatch texting helps you efficiently handle real-time changes, increase delivery success, and improve service accuracy. Text dispatch software brings additional benefits, streamlining your workflows and improving team visibility so you can save time, manage more queries, and scale operations with ease.
Here’s how you can use our text dispatch software to level up your day-to-day operations.
Send messages that reach delivery teams, drivers, or service staff directly. Use SMS to share last-minute weather alerts, order updates, or location changes. Alternatively, you can schedule shift reminders or delivery details ahead of time.
With two-way texting, recipients can reply to your messages with text, photos, or videos of what they’re seeing on site to help you make decisions. Your in-office team will receive incoming messages in powerful shared inboxes for faster resolutions. You choose who can read messages, assign them, and reply. Speed up chats with reusable, personalized templates that you can automate or send manually.
Share shift or delivery details with your entire team in a single click. Create a list of contacts for each shift, select a personalized template, then press send. No recipients will see one another, and they can reply privately with questions. Heymarket personalizes each outgoing message with recipients’ custom field information.
Send inventory updates to team members or order updates to customers. Create an SMS template for each type of update: order received, in progress, shipped, and out for delivery. Include space for UPS, FedEx, or USPS tracking links. Heymarket will insert correct information into outgoing texts and can send automated outgoing messages based on field changes in your CRM software.
Share warehouse or curbside pickup information with business partners and customers. Coordinate a seamless handoff through quick SMS conversations. Manage roadblocks in real time and provide instructions or pickup advice on the fly.
SMS software allows you to act as an intermediary between your field team and your customers. Relay delivery updates, estimated arrival times, and delays. Coordinate with both parties when faced with last-minute emergencies or schedule problems.
Set expectations, save time on repetitive tasks, and increase response speeds with automations. Create during-hours or after-hours replies based on the time messages land in your SMS platform. Establish triggers for changes in order status to keep customers up to date. Send automated answers to FAQs based on incoming message keywords.
Elevate the customer experience with personalized support. Provide reliable, up-to-date information on customers’ deliveries. Schedule SMS follow-ups after deliveries and automate SMS CSAT surveys to ensure your team is exceeding expectations.
Remind customers about upcoming payments with SMS reminders. Your texting solution can automate alerts with an SMS integration. When your billing management software updates with invoices, Heymarket can immediately send reminders.
Centralize all of your messaging history in one place for full visibility into team communications. Access contact and messaging history in your shared inboxes, and export chats for documentation or audits. Manage messages from SMS and channels like Facebook Messenger, WhatsApp, and more.
Review Heymarket’s built-in reports to track team response times, resolution times, and more. Weigh channel popularity by monitoring incoming customer or business partner message volume.
Link Heymarket with your CRM and other business apps to sync data. Heymarket’s SMS integrations empower you to access up-to-date custom fields and build powerful text messaging workflows.
Dispatch text messages level up both internal and customer-facing communications. Use them for everything from emergency alerts to customer survey requests.
Texts connect you with your team immediately. They’re ideal for delivering timely information, like traffic and weather notifications.
Shift scheduling is a breeze when your team replies quickly. Share shift details through a one-to-many text, then reply to individuals.
Customers want to know when to be on the lookout for their orders. Use your SMS dispatch app for delivery notifications from confirmation to package arrival.
Smooth customer communications make it easier to stay on schedule. Address real-time problems and changes with quick SMS messages.
It can be challenging to persuade busy customers to answer surveys and post reviews. Increase response rates with convenient SMS requests.
Streamline your team communications to improve the customer experience and drive revenue. Start texting staff and customers in minutes.
Learn MoreYour SMS dispatch platform makes it easy to reach your contacts. Here’s how to send a message.
Segment your lists to better target messages.
Leave space for custom fields, like names or order numbers.
Or, schedule the text message to send at a specific date and time.
You can also send advanced texts through Heymarket, including scheduled or automatic texts. Learn more in our ebook Automated Text Messaging: The Complete Guide.
Have more questions about text dispatching apps? Check out our answers below, and reach out to our team if you want to learn more.
Why should I use texts for dispatch?
Dispatch text messages are a cost-effective and fast way to connect with in-field staff and on-the-go customers. They help you streamline deliveries internally and externally.
How will SMS dispatch software help?
An SMS dispatcher uses text dispatch apps to speed up their work. For example, they might use automatic text messages to answer FAQs or send CSAT surveys after deliveries. SMS dispatch software also provides management with administrative tools, like permissions, so they can improve data security. It even logs texts and contact information for audits or quality reviews.
How can my in-field team members and customers text my central office?
When you start using SMS dispatch software, you can either text-enable a current business number or use an entirely new number provided by the service. Your team and customers will text that number like they would text a friend’s number. The message will arrive in your shared inbox.
Can I text any team member or customer?
No. You may only text contacts who have given their written permission for you to text them. This is the case even if they are your employees. We recommend texting: external parties, like customers and clients; teams, offices, and warehouse staff; and delivery drivers or other in-field workers. Just make sure they have opted in first.
Can I send recipients any kind of content?
No. Before team members or customers opt in, you must inform them about what kinds of messages you plan to send. You must also stick to these self-imposed guidelines. For example, if you told customers that you’ll be sending delivery-related texts, you can’t send them SMS marketing content.
What kinds of dispatch text messages should I send?
Send your internal team members delivery updates, emergency alerts, shift schedules, and reminders. Send your customers delivery completion notifications, CSAT surveys, and other notes. You can also respond to incoming texts individually or with reusable SMS templates for optimal efficiency.
How do I use SMS templates?
SMS templates are one of the most important tools you can use. You’ll write the text (leaving space for custom fields), then save. When you choose a list or single contact to send the template to, your business texting platform will insert each individual’s details into outgoing texts.
Can you remotely check dispatch text messages?
If a back office team member is away from their desk, they can access your SMS dispatching app via their phones. All of the most important features will be accessible.
How much does an SMS delivery dispatching app cost?
SMS dispatch platform pricing depends on how many texts you plan to send, which SMS integrations you want, and whether or not you need advanced features. Rates start at $49 per month. Due to team size, SMS dispatch apps for small business will often cost less than those for enterprise.
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