Deliver more with dispatch text messaging

Dispatch text messages are a cost-effective and fast way to connect with in-field staff and on-the-go customers. They help you streamline deliveries internally and externally.

An SMS dispatcher uses text dispatch apps to speed up their work. For example, they might use automatic text messages to answer FAQs or send CSAT surveys after deliveries. SMS dispatch software also provides management with administrative tools, like permissions, so they can improve data security. It even logs texts and contact information for audits or quality reviews.

When you start using SMS dispatch software, you can either text-enable a current business number or use an entirely new number provided by the service. Your team and customers will text that number like they would text a friend’s number. The message will arrive in your shared inbox.

No. You may only text contacts who have given their written permission for you to text them. This is the case even if they are your employees. We recommend texting: external parties, like customers and clients; teams, offices, and warehouse staff; and delivery drivers or other in-field workers. Just make sure they have opted in first.

No. Before team members or customers opt in, you must inform them about what kinds of messages you plan to send. You must also stick to these self-imposed guidelines. For example, if you told customers that you’ll be sending delivery-related texts, you can’t send them SMS marketing content.

Send your internal team members delivery updates, emergency alerts, shift schedules, and reminders. Send your customers delivery completion notifications, CSAT surveys, and other notes. You can also respond to incoming texts individually or with reusable SMS templates for optimal efficiency.

SMS templates are one of the most important tools you can use. You’ll write the text (leaving space for custom fields), then save. When you choose a list or single contact to send the template to, your business texting platform will insert each individual’s details into outgoing texts.

If a back office team member is away from their desk, they can access your SMS dispatching app via their phones. All of the most important features will be accessible.

SMS dispatch platform pricing depends on how many texts you plan to send, which SMS integrations you want, and whether or not you need advanced features. Rates start at $49 per month. Due to team size, SMS dispatch apps for small business will often cost less than those for enterprise.