The best SMS services in one powerful platform

Build better customer relationships at scale across all messaging channels with Heymarket’s email and SMS services.

Communicate at scale

Communication is the cornerstone of your business. Heymarket puts all of the best business texting services at your fingertips to help you improve marketing effectiveness, sales velocity, customer satisfaction, internal communication, and much more.

98% open rate

ensures you’re heard

90-second response time

moves conversations forward

40% more likely

to convert

Reduce manual work with AI agents

Our specialized agents work inside your omnichannel shared inbox, each trained on your business and closing out 40% of conversations without a teammate stepping in.

Q&A Agent

Answers FAQs instantly from your approved knowledge base. Works across all your messaging channels and gets smarter every day.

Handles 200+ questions/day
Leverages your knowledge base
Cites every source

Scheduling Agent

Books, reschedules, and cancels appointments via text or email. Detects intent, presents available slots, and sends confirmations automatically.

Books across any channel
Handles cancellations & reschedules
Sends calendar confirmations

Lead Enrichment Agent

Extracts and enriches lead data from every conversation—name, company, intent, budget, timeline—and syncs it to your CRM.

Auto-fills CRM fields
Detects intent and extracts data
Tags and scores leads

Explore all AI agents

Build strong connections with SMS services

Serve customers faster

Provide prompt, personalized replies using templates, auto-replies, and AI agents to engage customers via text at a 209% higher rate than other channels.

Reach more leads

Connect with potential customers through their favorite channel to increase engagement. Ninety-eight percent of U.S. adults own a cell phone, texts reach nearly all of them without an app, a login, or a download.

Convert more prospects

Speed up the sales cycle with prompt, personalized communication. Use automation to send reminders, follow up, and instantly engage prospects through the channel that 90% of prospects prefer.

Streamline operations

Simplify internal communication to help your business stay organized and speed up your operations. Keep employees up to date and solve problems promptly by reaching them on the device they already have in hand.

Shorten time to hire

Expedite recruiting by reaching more candidates in less time. Automated reminders via text or email eliminate no-shows and auto-replies answer common questions, so recruiters can spend their time onboarding instead of chasing applicants.

Business texting services for every use case

Heymarket’s complete business texting platform offers a wide range of tools to help you address every element of your communication. No matter your market, business size, audience, or use case, Heymarket can help you create personalized connections that drive revenue.

Improve customer satisfaction with powerful shared inboxes that centralize messages from all popular channels. Instantly auto-reply, route, and assign incoming requests, with AI agents resolving 40% of queries before anyone opens the thread.

Reach more people with personalized one-to-many messaging via text, email, or both in one campaign. Segment your lists to ensure you’re sending relevant content for better click-through rates. Reach contacts at scale with list broadcasts.

Engage more prospects by connecting with them on a fast channel. Automate meeting and demo reminders to improve conversions, and let the Lead Enrichment Agent send buyer intent straight to your CRM so reps know where each deal stands.

Work faster and improve employee communication. Reach your entire team with list broadcasts or segment your messages to specific shifts or teams. Coordinate schedules between team members with prompt communication through text.

Streamline the recruiting process to hire qualified candidates faster. Reach more candidates through personalized list sends. Capture candidates’ interest using keywords. Schedule interviews and automate reminders to limit no-shows.

Save time, grow your business, and nurture relationships with highly personalized messaging. Heymarket’s intuitive shared inbox brings texts, emails, live chats, and instant messages into one centralized place, helping your team do more with less.

Build strong relationships as you scale your business. Optimize your customer service process with integrated inboxes. Automate your messaging strategy with workflows based on keywords, timing, CRM fields, and more.

Build trusting relationships with secure text messaging. Communicate at scale from the familiarity of your favorite CRM with Heymarket integrations. Ensure compliance with our SOC 2 Type 2 and HIPAA compliant platform while securing logins with 2FA and SSO.

Streamline customer service tasks, workflows, and marketing campaigns to save time. Create automations that trigger based on incoming keywords, messaging channel, time of day, and more. Build auto-replies for FAQs and after business hours.

Expand your marketing reach and simplify communications with mass texting. Engage contacts with segmented list sends to target specific lead types, existing customers, and staff for communication that scales as your lists grow.

Securely text patients and handle electronic protected health information. Build trust with your recipients with our HIPAA-compliant and SOC 2 Type 2 compliant platform with enterprise-grade security tools that keeps your data safe.

Save time and limit no-shows with automated appointment reminders. Send text drip campaigns leading up to the appointment date to improve attendance. Personalize messages with the appointment date and time using custom fields.

Achieve better results with business texting services

Healthcare

50% appointment book rate through text

“We love Heymarket. It’s great having a separate inbox for customer conversations. It’s easy to keep clear. And bookings have increased!”

Read the story

Dispatch and Operations

60% response rate achieved

“Heymarket’s Salesforce SMS integration makes messaging leads and customers a smooth experience for our agents.”

Read the story

Fitness

20% response rate increase

“Heymarket has empowered our trainers to build an ongoing relationship with campers, dramatically increasing attendance and retention.”

Essential features for business texting

Heymarket combines everything your team needs to run text and email conversations into one robust platform built to help you communicate at scale.

Shared inbox

Manage customer conversations in a shared inbox so any team member can read, reply, or assign texts and emails in seconds. Find previous customer conversations easily.

Private comments for teams

Make the right decisions faster by collaborating with team members using private comments and in-line discussion threads while actively communicating with contacts.

Lists & campaigns

Reach groups of contacts at once, schedule messages, and run drip campaigns. Use templates and custom fields to personalize every text and email.

Performance

Learn from your campaigns and your team's activity. Track usage, response times, and productivity, and ask for the report you need in plain English.

CSAT surveys

Launch surveys directly from your existing customer support or service conversations. Quickly collect customer satisfaction (CSAT) feedback, and customize your questions.

AI-driven insights

See what your customers are asking about. Report on topics and sentiment across every channel to spot problems early and shape your messaging.

Administrative controls

Enterprise-grade administration for user roles, permissions, custom fields, and billing. Configure each shared inbox to fit different teams or use cases.

Automations

Trigger omnichannel workflows based on keywords, timing, or message sentiment. Automatically reply, assign chats, or enroll contacts in a campaign.

Browse all our features

Business texting services FAQs

What are SMS services?

SMS services are platforms that let a business send and receive text messages with customers, employees, or candidates at scale. They add a shared inbox multiple people can work from, contact management, automation, and compliance controls to traditional inboxes most people have on their phones. Many also support other channels, so a team can handle texts and emails in one place rather than switching tools.

What can businesses use text messaging services for?

Businesses use text messaging services for customer service, marketing campaigns, sales follow-up, internal operations, and recruiting.

Service teams answer questions and resolve issues faster than by phone. Marketing teams send targeted promotions to segmented lists. Sales teams book meetings and follow up on leads. Operations teams reach staff about shifts, and Recruiters schedule interviews and reduce no-shows.

Can you send texts and emails from the same platform?

Yes. An omnichannel platform brings texts and emails into one shared inbox, so a conversation that starts as a text and continues over email stays in a single thread. Separate tools mean separate histories, and a customer who texted on Monday gets treated like a stranger when they email on Wednesday. Keeping both channels in one place gives every teammate the full conversation rather than whichever half landed in their tool.

Can AI answer customer texts automatically?

Yes. AI agents can resolve routine conversations on their own, typically around 40% of incoming volume, by answering from a knowledge base you approve and control. They handle repeat questions and appointment booking, then hand off to a person when a conversation needs judgment.

You can also choose whether agents send replies directly or draft them for a teammate to review first.

Are business texting services HIPAA compliant?

Some are, but most are not by default. A platform handling protected health information needs a signed business associate agreement, encryption, and access controls, and it should hold a current SOC 2 Type 2 report. Regulated industries should also confirm how long message content is retained and who inside the company can see it.

How do you get started with business texting services?

Start by text-enabling your existing business number so customers can reach you at the number they already know. Then register for 10DLC, which US carriers require before a business can send application-to-person messages. From there, import contacts with documented opt-in, set up templates for your most common replies, and connect your CRM so message history and contact records stay in sync.

Start making personalized connections

Book a Demo

The best SMS services in one powerful platform