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Enterprise SMS Solutions
Scaling your customer communications is a challenge. Enterprise text messaging makes it easier. With Heymarket’s secure texting solution, you can connect your distributed teams and business apps to form strong relationships with leads, prospects, customers, and internal teams at scale.
What is enterprise text messaging?
Enterprise texting simplifies large-scale messaging for businesses. Heymarket is a secure enterprise SMS solution that integrates with your teams’ favorite platforms to streamline workflows, automate customer communications, and help you deliver a personalized experience for each and every customer.
How enterprise companies can use SMS
New to business texting? Here are six ways your teams can start using it in your day-to-day:
Expedite customer service
Save time per ticket by replying to questions via fast channels like SMS, messaging services, or webchat-to-text.
Automate engagement
Set up auto replies to FAQs, automate messages based on triggers in other platforms, and create drip campaigns to run on your chosen schedule.
Nurture leads with ease
Quickly handle prospects’ objections with real-time chats, and schedule follow-ups for the future.
Simplify the handover process
Use assignments to streamline marketing to sales handovers or create text workflows to introduce new customers to customer service agents.
Streamline your app ecosystem
Integrate texting with your CRM system, ticketing platforms, and other business apps to create advanced messaging workflows.
Compare channels
Use reports to track channel performance and better inform business decisions across teams.
Customer happiness at scale
Each of your customers expects a personalized experience. Learn how an enterprise SMS service helps you keep leads and customers happier than ever—without increasing your teams’ workloads.
Capture leads
Capture and manage text opt-ins from anywhere you communicate: on your website, forms, social channels, emails, and more. With just a customer phone number, you can compliantly kick off conversations and watch your contact list grow.
Speed up your sales cycle
Set up one-to-many personalized messages. Segment drip campaigns based on custom fields, including purchases, location, and more. Schedule texts for the future or trigger them based on leads’ actions. Answer objections, faster, through messages customers respond to quickly.
Create happier customer outcomes
Empower agents to engage multiple customers at the same time while maintaining a personal touch. Decrease time and cost per ticket without losing quality. Share customer satisfaction surveys that allow them to give feedback or connect with team members to quickly solve challenges.
Reach customers where they are
Send, receive, and manage messages from your customers’ favorite channels, from SMS to Facebook Messenger. Heymarket’s enterprise SMS solution connects with the most popular messaging channels so you can manage all conversations from one inbox and track support cases with ease.
Work with tools you love
Heymarket works seamlessly with the apps your business relies on. Use data from your CRM system, help desk platform, and other apps to build rich contacts, powerful automations, and targeted campaigns that provide a personal touch at scale. Text right from your favorite app’s interface to stay focused within a single platform.
Track and scale engagement
Measure your messaging performance with reports that track customer engagement, messaging volume, and team response time. Track list performance and engagement, customer response rates, and unsubscribe rates to inform your campaign strategy. Use AI-driven sentiment reports to see which topics drive successful conversations, helping you prioritize support.
Secure your data
Protect logins with tools like SAML SSO, multi-factor authentication (MFA), limited login attempts, and adjustable session durations. Gain full control over platform access with custom roles and permissions. Decide how long data remains saved in the platform.
Text with confidence
Ensure compliance with critical telecom and industry regulations while building customer trust. Heymarket is SOC 2 Type-2 certified, TCPA compliant, and HIPAA compliant.
Enterprise features to increase efficiency
Heymarket provides the features your teams need without compromising on ease of use. Our tools include:
Shared inboxShared inbox
Each team can receive all of their messages in one shared inbox. Heymarket centralizes messages from text apps, Facebook Messenger, Instagram Messenger, WhatsApp, Apple Messages for Business, and Google’s Business Messages. Teams collaborate easily through assignments and private comments.
Contact managementContact management
Work with an unlimited number of contacts. Capture and manage customer opt-in through forms and webchat. Import contacts from a CSV or through a CRM integration. Segment them into lists for targeted follow-ups and campaigns.
AutomationsAutomations
Let your teams focus on complex customer queries or creating new content with automations that take over simple tasks. Create text messaging automations based on time of day, customer actions, keywords, and more. Build multi-step workflows to keep your SMS programs running seamlessly.
Outreach campaignsOutreach campaigns
Build relationships with leads and customers through personalized automated message journeys. Create one-to-many text campaigns based on customer details like purchases or birthdays. Set up personalized drip campaigns for consistent engagement.
Chat-based SMS surveysChat-based SMS surveys
Send seamless dynamic surveys within your existing messaging conversations. Measure customer satisfaction (CSAT) and collect customer feedback. Reply immediately to customers who ask questions or express concerns.
PersonalizationPersonalization
Keep messages personalized at scale. Create reusable text templates, and embed custom fields to personalize every text. Trigger campaigns based on prospect details like birthdays, purchases, and behaviors.
Administrative controlsAdministrative controls
Use administration tools to customize every team member’s roles and permissions, and hide customers’ personal information where needed. Maintain control of customer messages and data when team members depart for new opportunities.
Performance metricsPerformance metrics
Track message engagement and response rates, campaign performance, and your team’s productivity. Export reports to compare to other channels’ performances.
Shared inbox
Each team can receive all of their messages in one shared inbox. Heymarket centralizes messages from text apps, Facebook Messenger, Instagram Messenger, WhatsApp, Apple Messages for Business, and Google’s Business Messages. Teams collaborate easily through assignments and private comments.
Contact management
Work with an unlimited number of contacts. Capture and manage customer opt-in through forms and webchat. Import contacts from a CSV or through a CRM integration. Segment them into lists for targeted follow-ups and campaigns.
Automations
Let your teams focus on complex customer queries or creating new content with automations that take over simple tasks. Create text messaging automations based on time of day, customer actions, keywords, and more. Build multi-step workflows to keep your SMS programs running seamlessly.
Outreach campaigns
Build relationships with leads and customers through personalized automated message journeys. Create one-to-many text campaigns based on customer details like purchases or birthdays. Set up personalized drip campaigns for consistent engagement.
Chat-based SMS surveys
Send seamless dynamic surveys within your existing messaging conversations. Measure customer satisfaction (CSAT) and collect customer feedback. Reply immediately to customers who ask questions or express concerns.
Personalization
Keep messages personalized at scale. Create reusable text templates, and embed custom fields to personalize every text. Trigger campaigns based on prospect details like birthdays, purchases, and behaviors.
Administrative controls
Use administration tools to customize every team member’s roles and permissions, and hide customers’ personal information where needed. Maintain control of customer messages and data when team members depart for new opportunities.
Performance metrics
Track message engagement and response rates, campaign performance, and your team’s productivity. Export reports to compare to other channels’ performances.Drive results with business texting
“Heymarket’s Salesforce SMS integration makes messaging leads and customers a smooth experience for our agents.”
Developer, U-Haul
Read the story
“Streamlined our process and improved communication.”
Operations Manager HubSpot App Marketplace Review
Read the storyCustomer communications at scale
Learn how Heymarket’s secure text messaging platform will help you automate engagement and integrate with popular business apps to streamline customer communications.
Book a DemoEnterprise SMS messaging FAQs
Have questions about using enterprise texting solutions? Find answers to common FAQs below, and connect with our team to learn more.
What can you do with an enterprise text messaging platform?
An enterprise SMS service simplifies secure business texting on a large scale. Security features, like roles and permissions or message encryption, help protect customer data and ensure regulation compliance. Automations take over simple tasks, like responding to FAQs, and integrations help you share data between your favorite business apps, like Salesforce, HubSpot, and Shopify. Use these enterprise features to send personalized messages to leads, prospects, customers, and internal teams.
How do you use an enterprise messenger solution?
All you need to get started is an enterprise SMS solution. It will help you transfer your texting number if you already have one. If you don’t have a texting number already, it will help you text-enable your existing number or get a new one, and connect that to your shared inbox.
Next, you’ll want to integrate with your favorite business apps. For example, an SMS CRM integration with a platform like Salesforce helps you sync data between platform and personalize texts. You’ll also want to create automations to streamline cross-platform workflows.
Then, you can text with any customer who messages in or has opted into your sales or marketing texts. To increase list subscribers, publish your SMS number with a webchat, include your texting number in your email signatures and customer service emails.
