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Microsoft Teams SMS App
Microsoft Teams is already your go-to for seamless virtual collaboration, so why not use MS Teams to connect with your customers and team, too? With an SMS integration for Microsoft Teams, you can text-enable your existing business phone numbers to send and receive messages via the most popular mobile messaging channels–all without ever leaving the Microsoft Teams app.
The #1 Microsoft Teams SMS integration
The Heymarket Microsoft Teams SMS integration upgrades Teams with the robust communication tools offered by a business text messaging platform. The integration allows the two platforms to share data and take action with one another so you can manage texts from the Teams channel of your choice.
Microsoft Teams texting with Heymarket
Get everything you need to send and receive SMS through Microsoft Teams with our powerful texting integration. Easily connect with your customers via Teams to build stronger relationships and deliver top-notch service–all while saving time with features like automated texting.
Text-enable your Microsoft Teams number
Want to start texting through Microsoft Teams right away? Heymarket allows you to text-enable your existing Microsoft Teams number, landline number, or VoIP number, so you can message from a number your customers already know. Prefer a fresh start? We can also provide a new number.
Speed up response times using a Microsoft Teams SMS app
Is your customer service struggling to keep up? Heymarket’s AI-powered automations simplify business SMS management with notifications that ensure you don’t miss messages or keep customers waiting. You can also use our auto-replies functionality to instantly answer FAQs, reusable text templates to save agents time, and AI-assisted texting for fast, on-brand communication.
Customize access with powerful administration
Stay in control with Heymarket’s robust administration features. From setting up single sign-on (SSO) to managing inboxes, tags, roles, and permissions, you’ll have everything you need to secure your sensitive user data.
Keep business texts secure and compliant
Secure business texting is non-negotiable–especially when handling and storing sensitive user data. With enterprise-grade protections like two-factor authentication, role-based permissions, and SOC 2 Type 2 compliance, you can trust Heymarket to keep your data safe. The app also meets HIPAA and TCPA requirements, so you can use it confidently in any industry.
Integrate your CRM and business apps
Heymarket not only seamlessly integrates with Microsoft Teams, but also with your CRM and key business systems to keep all your data in sync. You can insert contacts’ data using custom fields for better personalization and update contact records based on conversations to keep key information like opt-in status or sales funnel stages up-to-date. For deeper integration, use Heymarket’s API to connect directly to your workflows.
Connect Microsoft Teams to omnichannel messaging
Customer messages can come from anywhere–and you can’t afford to miss any. No matter which channels they prefer, Heymarket helps your team manage them all in one place. Our Microsoft Teams SMS integration lets you send and receive messages in shared inboxes that work with Google’s Business Messages, Apple Messages for Business, Facebook Messenger, Instagram Messaging, and WhatsApp.
Automate and scale your texting
Ready to boost your team’s bandwidth? Heymarket’s time-saving automations and mass texting features let you communicate quickly and effectively via Teams so you can focus on other important tasks. Our integration makes it easy to segment your contacts to reach the right team members or customers, personalize your mass texting using dynamic custom fields to boost engagement, and trigger automations based on message content, timing, or channels for autonomous FAQ and after-hours replies. Need something specific customized? Use the Heymarket API to build away.
Get started with Microsoft Teams SMS
Streamline your marketing campaigns, drive customer engagement, improve customer service, and increase sales with Microsoft Teams and Heymarket.
How to send texts in Microsoft Teams with Heymarket
Ready to text directly from Microsoft Teams? Here’s how to get started with Heymarket’s SMS integration:
1. Add the Heymarket Microsoft Teams integration to your organization
Visit the Heymarket SMS integration for Teams on AppSource and click the ‘Add’ button to begin the setup process that will add it to your Teams app. It will create a tab in your chosen channel, which directs you to a Heymarket login page.
2. Complete first-time setup for the Heymarket integration and test it
Sign into your existing Heymarket account or sign up for an account so you can connect Teams to our integration. Then, follow the initial setup process, which will include authenticating your Teams account, granting Teams permissions to Heymarket, and mapping Heymarket inboxes to your organization’s channels so it’s easy to organize messages. Once you’re done, click ‘Test Integration’ to make sure it’s working.
3. Learn Heymarket’s basic texting features
To get the most out of Heymarket for Teams, you need to know how to send and receive texts. Heymarket lets you start new chats by @mentioning Heymarket, entering their number, and typing your message. You can also respond to messages within your channels by @mentioning Heymarket on a reply thread and send mass texts by replacing the number with a list name.
4. Test, then start sending and receiving texts
Once you’ve learned the basics, send a test text to a team member to make sure it’s working correctly. Then, you can start using Heymarket to send and reply to texts from within Microsoft Teams!
Use a Microsoft Teams SMS integration for seamless communication
Looking to make Teams your all-in-one communication platform? With Heymarket, you can streamline your marketing campaigns, drive customer engagement, improve customer service, and increase sales directly from Microsoft Teams.
Shared inboxShared inbox
Receive and reply to messages from every channel in one place. Assign chats to the right agent and add private comments to give context to their case.
PersonalizationPersonalization
Add custom fields to your text templates to insert personal information like names, dates, or addresses. Use information from your CRM or other apps to inform your SMS strategy to better personalize your copy.
AutomationsAutomations
Respond faster to incoming chats. Create automations to respond to FAQs based on keywords, actions, or timing. Create workflows that automatically send reminder texts, edit lists, and nurture relationships with contacts.
Administrative controlsAdministrative controls
Control who can access personal information. Assign permissions based on custom user roles. Use two-factor authentication (2FA) and single sign-on (SSO) to protect user accounts.
List segmentationList segmentation
Segment your contact list to target your marketing or customer support texts. Create lists based on location, customer status, or specific opt-ins.
Enterprise-grade securityEnterprise-grade security
Handle customer data safely and securely with a HIPAA, SOC 2 Type 2-compliant platform. Maintain compliance with strict regulations and build trust with your contacts.
Contact managementContact management
Maintain compliance using list management tools. Add or remove contacts from lists using a captured opt-in or opt-out request. Only text contacts who have opted in.
Performance trackingPerformance tracking
Monitor key performance indicators (KPIs) like response rate, opt-out rates, and request volume with reports that help you refine your customer service efforts.
Shared inbox
Receive and reply to messages from every channel in one place. Assign chats to the right agent and add private comments to give context to their case.Personalization
Add custom fields to your text templates to insert personal information like names, dates, or addresses. Use information from your CRM or other apps to inform your SMS strategy to better personalize your copy.Automations
Respond faster to incoming chats. Create automations to respond to FAQs based on keywords, actions, or timing. Create workflows that automatically send reminder texts, edit lists, and nurture relationships with contacts.Administrative controls
Control who can access personal information. Assign permissions based on custom user roles. Use two-factor authentication (2FA) and single sign-on (SSO) to protect user accounts.List segmentation
Segment your contact list to target your marketing or customer support texts. Create lists based on location, customer status, or specific opt-ins.Enterprise-grade security
Handle customer data safely and securely with a HIPAA, SOC 2 Type 2-compliant platform. Maintain compliance with strict regulations and build trust with your contacts.Contact management
Maintain compliance using list management tools. Add or remove contacts from lists using a captured opt-in or opt-out request. Only text contacts who have opted in.Performance tracking
Monitor key performance indicators (KPIs) like response rate, opt-out rates, and request volume with reports that help you refine your customer service efforts.Microsoft Teams messaging FAQs
Looking for more information about Microsoft Teams SMS? Explore our answers below, and please reach out to our team if you have any more questions.
Can Microsoft Teams send SMS text messages?
Microsoft Teams does not offer SMS messaging by default. You can connect to a third-party business texting platform that offers a Microsoft Teams SMS integration to send text messages from Teams.
Can you send automatic messages on Teams?
Yes, you can send automated internal messages on Microsoft Teams. However, they can only be sent to groups or your team channels. You can do so by using Power Automate to create a flow, creating a trigger like receiving a message, and writing your response.
You cannot automatically send a text message without a third-party Microsoft Teams SMS app.
How do I send a text message from a Microsoft team?
Start by downloading a business texting app that offers Microsoft Teams SMS, like Heymarket. After installing the app, decide which Microsoft Teams channel to map to your texting inbox. To send a text message from Microsoft Teams, mention and then select the bot @Heymarket to compose a text message. You can choose to send the message to a single phone number or select a list. When you have finished writing your message, press the “Send” button in your Teams channel. This article gives a step-by-step look at how to send a text message through Microsoft Teams.
Can Microsoft Teams receive SMS messages?
No, you cannot natively receive SMS messages in Microsoft Teams. It is possible to link your Android phone to your account to add Microsoft Teams messaging for personal use. However, it’s not recommended for business texting.
Can Microsoft Teams send scheduled messages?
There are several options for sending scheduled messages from Microsoft Teams using other apps. You can schedule an email in Outlook and link it to your Teams channel. If you want to schedule a text message to send from Teams, you can use a third-party Microsoft texting app. Once you install MS messaging, compose a message in the texting widget in your Teams channel. Next to the “Send Now” option, click the calendar icon and choose a time.
Does Microsoft have a texting app?
Microsoft doesn’t have an official Teams SMS app. Instead, they allow for third-party integration with apps like Heymarket to enable texting directly from Microsoft Teams.
