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Microsoft Teams SMS
Build better customer relationships using intuitive, secure, and personalized text messaging with SMS for Microsoft Teams. Receive and reply to texts from your customers’ favorite mobile messaging channels directly from Microsoft Teams. Heymarket gives you the power to connect with customers where they are, while keeping your whole team in the loop—all without ever having to leave Microsoft Teams.
Microsoft Teams Texting with Heymarket
Access all the texting tools you need in Teams with our robust integration. Collaborate with your team and build relationships with your contacts, all in one place.
Send and Receive SMS Through Microsoft Teams
Using Heymarket, you can route incoming messages and send SMS through Microsoft Teams to the messaging channels of your choice. Give designated team members the ability to reply to customers and assign chats to coworkers with a simple @ message.
Connect Microsoft Teams to Omnichannel Messaging
Your customers use multiple messaging channels, and with Microsoft SMS, now you can too. Send and receive messages from popular channels in one shared inbox within Microsoft Teams. Heymarket works with Google’s Business Messages, Apple Messages for Business, Facebook Messenger, Instagram Messaging, and WhatsApp.
Improve Customer Relationships
Preserve the history of customer conversations for easy access in the future. Find specific customer conversations by searching for their name or a specific keyword from an interaction. You can even add images or rich content to texts to make them more engaging and memorable.
Speed Response Times with SMS for Microsoft Teams
Automate your business SMS and marketing within Microsoft Teams using Heymarket. Set auto-replies, schedule messages to be sent to specific customers, and create campaigns to keep conversations going even when your team is away.
Communicate At Scale with 1-to-Many Texting
Connect with multiple customers at once using Heymarket’s list building tools. Create segmented lists that you can access in Microsoft Teams. Use templates to send bulk messages, and ensure each one stays personalized by using dynamic custom fields.
Set Up Advanced Microsoft Text Automations
Streamline your workflows with automations based on message content, timing, channel, and more. Set off a variety of actions to help your team work faster: send automatic replies, assign chats to a specific team member, or automatically add customers to lists. Need something more customized? Use the Heymarket API to build away.
Connect Your Business Apps
Link data from your CRM system and other platforms while you message in Microsoft Teams. Business SMS integrations centralize your tools and keep crucial information up-to-date. You can also leverage Heymarket’s API to further integrate into your existing CRM or workflows.
Manage Your Team With Detailed Reporting and Administration
Understand the impact of your business texting strategy. Heymarket’s reports measure CSAT, response times, and team productivity to help you grow ROI. See which messaging channels and conversations require the most time so you can set schedules and allocate resources. Use powerful administration features to configure teams, inboxes, and custom fields.
Keep Business Texts Secure and Compliant
Heymarket’s platform is built for enterprise-grade security. You determine who has access to your company’s shared SMS inboxes and what permissions they have, ensuring the right person can easily reach the right customers at scale on our SOC 2 Type 2 and TCPA-compliant platform.
Get Started with Microsoft Teams SMS
Streamline your marketing campaigns, drive customer engagement through business text messaging, improve customer service, and increase sales with Microsoft Teams and Heymarket.
What is Microsoft Teams SMS?
Microsoft Teams SMS is an integration between Teams and a business text messaging platform. The integration allows the two platforms to share data and take action within one another so you can manage texts from the Teams channel of your choice.
How to Send Texts in Microsoft Teams
You have to integrate Microsoft Teams with a texting platform to start sending texts. Here’s a high-level overview of how to send texts through Microsoft Teams:
1. Choose your business text messaging platform.
Look for a business texting app that lets you manage texts and messages from popular apps (e.g., Facebook Messenger) via a Teams channel. Bonus points if it also gives you access to time-saving text templates.
2. Configure the messaging integration.
This setup process should take no more than an hour, and involves downloading your texting platform in Teams, confirming the integration in both platforms, and mapping incoming messages to the correct Teams channel.
3. Learn basic texting features.
Each texting platform handles Teams texting differently. For example, Heymarket lets you start new chats by @mentioning Heymarket. Test your integration right away to smooth the transition for your contacts. (They won’t notice the integration. They will receive texts as usual.)
4. Start sending and receiving texts.
Once you’ve learned the basics, you can start sending and replying to texts from within Microsoft Teams!
Microsoft Teams Messaging FAQs
Looking for more information about Microsoft Teams SMS? Explore our answers below, and please reach out to our team if you have any more questions.
Can Microsoft Teams send text messages?
Microsoft Teams does not offer SMS messaging by default. You can connect a third-party business texting platform that offers a Microsoft Teams SMS integration to send text messages from Teams.
How do I send a text message from a Microsoft team?
Start by downloading a business texting app that offers Microsoft Teams SMS, like Heymarket. After installing the app, decide which Microsoft Teams channel to map to your texting inbox. To send a text message from Microsoft Teams, mention and then select the bot @Heymarket to compose a text message. You can choose to send the message to a single phone number, or select a list. When you have finished writing your message, press the “Send” button in your Teams channel. This article gives a step-by-step look at how to send a text message through Microsoft Teams.
Can Microsoft Teams send scheduled messages?
There are several options for sending scheduled messages from Microsoft Teams using other apps. You can schedule an email in Outlook and link it to your Teams channel. If you want to schedule a text message to send from Teams, you can use a third-party Microsoft texting app. Once you install MS messaging, compose a message in the texting widget in your Teams channel. Next to the “Send Now” option, click the calendar icon and choose a time.
