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Microsoft Teams SMS
Engage customers through their favorite mobile messaging channels with SMS for Microsoft Teams. Receive and reply to texts directly within MS Teams to save time. Text-enable existing Microsoft numbers so you’re texting from a familiar number. Heymarket’s Microsoft texting app integration gives you the power to connect with customers where they are—all without ever having to leave Microsoft Teams.
Microsoft Teams Texting with Heymarket
Access all the texting tools you need in Teams with our robust Microsoft Team SMS app integration. Quickly engage customers at scale to build relationships with your contacts and provide better customer service using time-saving features like automated texting.
Text-enable your Microsoft Teams number
Start texting through Microsoft Teams fast. Heymarket allows you to text-enable your existing Microsoft number, allowing you to provide seamless service from a familiar number. Alternatively, you can get a new number from us or text-enable another existing landline or VoIP number.
Send and receive SMS through Microsoft Teams
Using Heymarket, you can route incoming messages and send SMS through Microsoft Teams to the messaging channels of your choice. Expand on Microsoft Teams’s messaging capabilities by adding SMS. Give designated team members the ability to reply to customers and assign chats to coworkers with a simple @ message.
Connect Microsoft Teams to omnichannel messaging
Your customers use multiple messaging channels, and with Microsoft SMS, now you can too. Send and receive messages from popular channels in shared inboxes within Microsoft Teams to shorten response times. Heymarket works with Google’s Business Messages, Apple Messages for Business, Facebook Messenger, Instagram Messaging, and WhatsApp.
Improve customer relationships
Leverage the accessibility of texting to communicate more intimately with your contacts for better engagement. Preserve the history of customer conversations for easy access in the future. Leave notes for yourself or other agents to give insight into past cases and context for helping them with new inquiries. Find specific customer conversations by searching for their name or a specific keyword from an interaction. You can even add images or rich content to texts to make them more engaging and memorable, thanks to business MMS.
Speed up response times using a Microsoft Teams SMS app
Automate your business SMS and marketing within Microsoft Teams using Heymarket. Set auto-replies to instantly answer FAQs or acknowledge that you received a message, schedule messages to be sent to specific customers, and create campaigns to keep conversations going even when your team is away.
Communicate at scale with 1-to-many texting
Connect with multiple customers at once using Heymarket’s list-building tools. Create segmented lists based on contacts’ information that you can access in Microsoft Teams to target your messages. Use templates to send bulk messages, and ensure each one stays personalized by using dynamic custom fields. Manage your contact list using automatic opt-in tools to maintain compliance at all times.
Customize access with powerful administration
Heymarket’s administration tools give you full control of your account security and access. Set up single sign-on (SSO), configure your inboxes, manage tags, and assign or customize user roles and permissions. You can also manage your subscription, track your messaging usage, and manage compliance.
Set up advanced Microsoft Teams text messaging automations
Streamline your workflows with automations based on message content, timing, channel, and more. Create reminder texts that minimize no-shows for meetings and appointments by sending updates at intervals based on the event date. Set off a variety of actions to help your team work faster: send automatic replies, assign chats to a team member, or automatically add customers to lists. Need something more customized? Use the Heymarket API to build away.
Connect your business apps
Link data from your CRM system and other platforms while you message in Microsoft Teams to make informed decisions when providing customer service. Use custom fields to include specific contact information in your texts for added personalization. Business SMS integrations centralize your tools and keep crucial information up-to-date, like opt-in status or the stage of your sales funnel they’re in. You can also leverage Heymarket’s API to further integrate into your existing CRM or workflows.
Manage your team with detailed reporting
Understand the impact of your business texting strategy. Heymarket’s reports measure CSAT, response times, and team productivity to help you grow ROI. See which messaging channels and conversations require the most time so you can set schedules and allocate resources.
Keep business texts secure and compliant
Heymarket’s platform provides enterprise-grade security so that your business texting is compliant and you can protect your contacts. Maintain data integrity and security with team administration controls that use two-factor authentication to avoid data breaches and let you customize roles or permissions for each user. Put trust in the SOC 2 Type 2 and TCPA-compliant platform that also meets HIPAA requirements to enable business texting in a wide range of industries, including those with specific regulations like healthcare.
Get started with Microsoft Teams SMS
Streamline your marketing campaigns, drive customer engagement, improve customer service, and increase sales with Microsoft Teams and Heymarket.
What is Microsoft Teams SMS?
Microsoft Teams SMS is an integration between Teams and a business text messaging platform. The integration allows the two platforms to share data and take action with one another so you can manage texts from the Teams channel of your choice.
How to send texts in Microsoft Teams
You have to integrate Microsoft Teams with a texting platform to start sending texts. Here’s a high-level overview of how to send texts through Microsoft Teams messaging:
1. Choose your business text messaging platform.
Look for a business texting app that lets you manage texts and messages from popular apps (e.g., Facebook Messenger) via a Teams channel. Bonus points if it also gives you access to time-saving text templates.
2. Configure the messaging integration.
This setup process should take no more than an hour and involves downloading your texting platform in Teams, confirming the integration in both platforms, and mapping incoming messages to the correct Teams channel.
3. Learn basic texting features.
Each texting platform handles Teams texting differently. For example, Heymarket lets you start new chats by @mentioning Heymarket. Test your integration right away to smooth the transition for your contacts. (They won’t notice the integration. They will receive texts as usual.)
4. Start sending and receiving texts.
Once you’ve learned the basics, you can start sending and replying to texts from within Microsoft Teams!
Enable seamless communication through Microsoft Teams SMS
Heymarket expands Microsoft Teams’s functionality to include a robust text messaging solution that integrates directly into the Microsoft Teams app, helping you engage contacts more effectively and provide time-efficient customer service.
Shared inboxShared inbox
Receive and reply to messages from every channel in one place. Assign chats to the right agent and add private comments to give context to their case.
PersonalizationPersonalization
Add custom fields to your text templates to insert personal information like names, dates, or addresses. Use information from your CRM or other apps to inform your SMS strategy to better personalize your copy.
AutomationsAutomations
Respond faster to incoming chats. Create automations to respond to FAQs based on keywords, actions, or timing. Create workflows that automatically send reminder texts, edit lists, and nurture relationships with contacts.
Administrative controlsAdministrative controls
Control who can access personal information. Assign permissions based on custom user roles. Use two-factor authentication (2FA) and single sign-on (SSO) to protect user accounts.
List segmentationList segmentation
Segment your contact list to target your marketing or customer support texts. Create lists based on location, customer status, or specific opt-ins.
Enterprise-grade securityEnterprise-grade security
Handle customer data safely and securely with a HIPAA, SOC 2 Type 2-compliant platform. Maintain compliance with strict regulations and build trust with your contacts.
Contact managementContact management
Maintain compliance using list management tools. Add or remove contacts from lists using a captured opt-in or opt-out request. Only text contacts who have opted in.
Performance trackingPerformance tracking
Monitor key performance indicators (KPIs) like response rate, opt-out rates, and request volume with reports that help you refine your customer service efforts.
Shared inbox
Receive and reply to messages from every channel in one place. Assign chats to the right agent and add private comments to give context to their case.Personalization
Add custom fields to your text templates to insert personal information like names, dates, or addresses. Use information from your CRM or other apps to inform your SMS strategy to better personalize your copy.Automations
Respond faster to incoming chats. Create automations to respond to FAQs based on keywords, actions, or timing. Create workflows that automatically send reminder texts, edit lists, and nurture relationships with contacts.Administrative controls
Control who can access personal information. Assign permissions based on custom user roles. Use two-factor authentication (2FA) and single sign-on (SSO) to protect user accounts.List segmentation
Segment your contact list to target your marketing or customer support texts. Create lists based on location, customer status, or specific opt-ins.Enterprise-grade security
Handle customer data safely and securely with a HIPAA, SOC 2 Type 2-compliant platform. Maintain compliance with strict regulations and build trust with your contacts.Contact management
Maintain compliance using list management tools. Add or remove contacts from lists using a captured opt-in or opt-out request. Only text contacts who have opted in.Performance tracking
Monitor key performance indicators (KPIs) like response rate, opt-out rates, and request volume with reports that help you refine your customer service efforts.Microsoft Teams messaging FAQs
Looking for more information about Microsoft Teams SMS? Explore our answers below, and please reach out to our team if you have any more questions.
Can Microsoft Teams send SMS text messages?
Microsoft Teams does not offer SMS messaging by default. You can connect to a third-party business texting platform that offers a Microsoft Teams SMS integration to send text messages from Teams.
Can you send automatic messages on Teams?
Yes, you can send automated internal messages on Microsoft Teams. However, they can only be sent to groups or your team channels. You can do so by using Power Automate to create a flow, creating a trigger like receiving a message, and writing your response.
You cannot automatically send a text message without a third-party Microsoft Teams SMS app.
How do I send a text message from a Microsoft team?
Start by downloading a business texting app that offers Microsoft Teams SMS, like Heymarket. After installing the app, decide which Microsoft Teams channel to map to your texting inbox. To send a text message from Microsoft Teams, mention and then select the bot @Heymarket to compose a text message. You can choose to send the message to a single phone number or select a list. When you have finished writing your message, press the “Send” button in your Teams channel. This article gives a step-by-step look at how to send a text message through Microsoft Teams.
Can Microsoft Teams receive SMS messages?
No, you cannot natively receive SMS messages in Microsoft Teams. It is possible to link your Android phone to your account to add Microsoft Teams messaging for personal use. However, it’s not recommended for business texting.
Can Microsoft Teams send scheduled messages?
There are several options for sending scheduled messages from Microsoft Teams using other apps. You can schedule an email in Outlook and link it to your Teams channel. If you want to schedule a text message to send from Teams, you can use a third-party Microsoft texting app. Once you install MS messaging, compose a message in the texting widget in your Teams channel. Next to the “Send Now” option, click the calendar icon and choose a time.
Does Microsoft have a texting app?
Microsoft doesn’t have an official Teams SMS app. Instead, they allow for third-party integration with apps like Heymarket to enable texting directly from Microsoft Teams.
