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Instagram Business Messaging

Respond to followers faster, drive Instagram engagement, and increase sales with Heymarket’s support for Instagram Messaging. Send and receive Instagram messages from the same place you manage all your messaging channels. Keep Instagram messages and followers synced with your CRM, eCommerce platform, and business apps, speeding up your service and improving KPIs.

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On left, user view of Instagram Direct Messages; on right, agent view of Instagram Business Messaging

Trusted by Leading Brands

UHAUL
Blue Bottle Coffee
Dignity Health Global Education
Cornell University

Intuitive Instagram Messaging for Businesses

Animated gif of Instagram business messaging conversation

Improve Response Times and Productivity

Keep your team productive while messaging with multiple customers at once. Route and assign messages to the right team member, collaborate in real time with private messages, and watch your conversations move faster. All while using business accounts instead of personal accounts, keeping teams focused.

Image of Heymarket reports dashboard, listing first response time, average response time, and number of tickets; filters for time range on top

Reporting and Insights

Improve response times and CSAT with Instagram followers using Heymarket’s enterprise-grade reports. Measure team productivity and customer service usage. Compare Instagram Messaging engagement with other messaging channels to track and grow ROI.

In center, Heymarket's logo; on right, illustration of 7 business app logos; on left, illustration of 6 messaging channel logos

Connect Your CRM, eCommerce, and Business Apps

View existing data from your CRM, eCommerce, and other platforms while messaging with Instagram followers. Heymarket connects your business apps and keeps data automatically updated, including your custom fields.

Heymarket sales shared inbox with five messages from leads, two unread

Use One Shared Inbox For Instagram and All Messaging

Heymarket is the central business messaging platform for brands to manage their Instagram Messaging alongside SMS, Messenger, WhatsApp, Google’s Business Messages, and Apple Business Chat. Send a message on Instagram without having to switch between platforms, making more time to connect with customers.

On left, Shopify logo (green bag); in center, Heymarket logo (yellow box and words 'hey'; on right, Instagram logo (camera)

Drive Retail and eCommerce Growth with Instagram and Shopify Integration

Heymarket connects Instagram Messaging and Shopify, enabling powerful retail and eCommerce workflows. Link every interaction from customer questions on Instagram to the final sale, shipping updates, and follow-ups on Shopify.

On right, Heymarket return template agent view; on left, customer view from Instagram

Personalize Messaging at Scale

Personalize every interaction while saving time. Use templates to send high-frequency messages and merge tokens to automatically include custom fields like name and order information.

Automatic Text Message Responses

Advanced Automation and Secure Messaging

Use scheduled messages and auto-replies to automate workflows with your customers on Instagram. Build automated message campaigns and internal workflows based on message keywords, time of day, and more. All on a SOC 2 Type 2, TCPA, and HIPAA compliant platform.

Scale Your Instagram Business Messaging

Make Instagram Messaging a core sales driver by connecting it with all of your messaging channels. Improve response times, grow customer satisfaction, and engage with more Instagram leads with Heymarket.

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