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Providing a VIP Experience to Guests
Heymarket business text messaging makes it simple to streamline operations while providing the best guest experience. Provide guests with a local phone number for texting with questions, reservations, and checking out.
Answering Guest Requests
Provide your guests with a personalized, VIP experience by allowing them to text with questions. Messages appear in a shared inbox where anyone working that shift can quickly answer. Heymarket Automations can detect keywords in guest messages and can auto-reply or auto-assign to someone.
Schedule and Confirm Reservations
Create personalized templates to confirm reservations for dinner, the spa, or special events. Each template can dynamically include the guest’s name, reservation time, and any custom field.
Message Valet and Bell Desk
Leverage your existing phone number so guests can text to have their car ready or get help with luggage. Messages arrive at a shared inbox where anyone at the bell desk or back office can dispatch accordingly.
Seamless Check Out
Send guests a pre-defined message during checkout. They can reply with keywords to checkout or request additional help. For example, replying with ‘yes’ means they can checkout. Any message with ‘luggage’ means route the message to the bell desk.