Bye mass texting.
Hey, personalized texts at scale.

Expand your marketing reach by creating the customized experience your leads expect. Send personalized 1-to-many messages with Heymarket’s intuitive, scalable, and secure text service for business. Replace your traditional mass texting service and increase conversion rates and revenue through targeted list sends, personalized campaigns, and conversational messaging.

What is a mass text?

A mass text is a single message businesses send to multiple recipients. In the past, recipients would receive exactly the same message each time a business sent a mass text. Now, customers expect personalized conversations, even when they’re sent at scale.

Why Heymarket?

Heymarket is a business messaging service that empowers your teams to stop one-size-fits-all marketing and create meaningful connections. Personalized 1-to-many messaging empowers your team to capture leads and engage with them quickly. It’s one of the best ways to deliver personalized outreach to multiple leads at once.

98% open rate

to reach more of your audience

40% more likely

to convert consumers

209% higher response rate

than phone or email

Grow your lead list

Capture and manage text opt-ins from anywhere you communicate: on your website, forms, social channels, emails, and more. With just a phone number, you can compliantly kick off a conversation, watch your contact list grow, then send texts to your new leads later.

Automate engagement

Make it easy to engage your subscriber list. Set up one-to-many personalized messages. Segment drip campaigns based on your custom fields, including: name, purchases, location and more. Schedule texts for the future, or trigger them based on your leads’ actions.

Build personalized relationships

Heymarket’s messaging services make it easy to maintain one-to-one connections with every customer. Personalize texts with merge tokens that insert custom fields from your CRM — including Salesforce and HubSpot — into each outgoing message.

Meet your subscribers where they are

Heymarket connects with the most popular communication channels so you can engage your subscribers where they already are. Send texts at scale and manage all responses from one powerful shared inbox.

Text compliantly

Strong customer relationships start with trust. Heymarket delivers it with a TCPA-, SOC 2 Type 2-, and HIPAA-compliant platform. Ensure you’re texting customers compliantly with opt-in management tools and 10DLC registration guidance. Protect customer data with enterprise-grade security tools like SAML SSO and custom user roles and permissions.

How to send mass texts for business, the right way

Building relationships with more customers is easy with Heymarket. It takes five quick steps:

Capture customer opt-in.

Have leads and customers text a keyword or fill out a form. Follow opt-in best practices and only text contacts who have provided written permission.

Create a list of opted-in customers.

The more you segment your lists, the more targeted your texts will be.

Compose your message.

You can draft a brand-new text or choose a pre-written SMS template.

Send or schedule your message.

You can also create an SMS campaign, which sends a series of mass texts on the schedule of your choice.

Press send and watch your engagement grow!

Track your campaign engagement with enterprise-grade reports.

Features you need

Heymarket provides the enterprise-grade features your team needs to move from traditional mass text messaging to personalized texting that grows revenue.

Customer outreach

Customer outreach

Segment contacts into lists, broadcast texts, and enroll customers in targeted drip campaigns. Trigger campaigns based on customer details like birthdays, purchases, and behaviors. Send targeted surveys to poll customer opinions and get feedback.
Personalization

Personalization

Help your bulk texts succeed with rich contacts. Embed custom fields in mass text templates to personalize every outgoing message.
Two-way texting

Two-way texting

Allow customers to respond directly to your texts, sparking conversations that form long-term connections. Responses arrive right to your shared inbox.
Contact capture and management

Contact capture and management

Use texts, webchat, forms, and more to capture leads. Work with an unlimited number of contacts. Import existing contacts from a CSV or through a CRM integration.
Performance metrics

Performance metrics

Track text engagement, response rates, and drip campaign performance. Understand what keywords customers text most and their intent behind them.
SMS compliance

SMS compliance

The Heymarket platform supports TCPA compliance by automatically opting out any customers who text traditional opt-out keywords, like STOP, CANCEL, and ENDALL. It also keeps track of new opt-ins. Heymarket is SOC2 Type 2- and HIPAA-compliant.
Administrative controls

Administrative controls

Customize every user’s roles and permissions, and hide customers’ personal information where needed. Leverage single sign-on (SSO) and two-factor authentication (2FA) to increase user account security.

Customer outreach

Segment contacts into lists, broadcast texts, and enroll customers in targeted drip campaigns. Trigger campaigns based on customer details like birthdays, purchases, and behaviors. Send targeted surveys to poll customer opinions and get feedback.

Personalization

Help your bulk texts succeed with rich contacts. Embed custom fields in mass text templates to personalize every outgoing message.

Two-way texting

Allow customers to respond directly to your texts, sparking conversations that form long-term connections. Responses arrive right to your shared inbox.

Contact capture and management

Use texts, webchat, forms, and more to capture leads. Work with an unlimited number of contacts. Import existing contacts from a CSV or through a CRM integration.

Performance metrics

Track text engagement, response rates, and drip campaign performance. Understand what keywords customers text most and their intent behind them.

SMS compliance

The Heymarket platform supports TCPA compliance by automatically opting out any customers who text traditional opt-out keywords, like STOP, CANCEL, and ENDALL. It also keeps track of new opt-ins. Heymarket is SOC2 Type 2- and HIPAA-compliant.

Administrative controls

Customize every user’s roles and permissions, and hide customers’ personal information where needed. Leverage single sign-on (SSO) and two-factor authentication (2FA) to increase user account security.

Bulk SMS for business generator

Use this text generator tool for inspiration.
Feel free to use these templates and adjust them to fit your brand.

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What customers say about Heymarket’s approach to mass texting

60% response rate

“Heymarket’s Salesforce SMS integration makes messaging leads and customers a smooth experience for our agents.”

10x Increase in agent capacity

“The biggest thing about being able to text with our customers is the relationship we’re able to build. Messaging is key for referrals and retention.”

80% customer response rate

“Since using Heymarket, 80% of my clients respond to my short, weekly housing marketing update.”

Personalized bulk texting services FAQs

Have other questions about the new way to send a mass text for business? Explore our answers below, and reach out to our team to learn more.

Traditional mass texting services for business allow brands to send large list sends. However, sending mass texts to large groups of people makes it more difficult to ensure you’re texting customers who have opted in to receive texts, making it more likely for your business to be flagged as spam. We recommend that you segment customers into small lists. This way, you can better target your audience, sending tailored messages that increase read rates and responses.

You may only text customers who have given written permission for you to text them. You must let them know how often you plan to message them and what kind of content you will send. They must text a specific keyword to opt in. Then you can confirm their subscription with a confirmation text. Your mass text service for business should be able to automate this process.

You may only send the kind of content you listed when customers opted in to your texts. For example, if you said you will only send customer service content, you can’t send marketing texts. We suggest you primarily send service-centric content. This includes order notifications, ticket follow ups, and feedback requests. You may also sprinkle in SMS marketing content, like the examples above, but keep it conversational and ensure it adds value.