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No more missed messages or crossed wires. Coordinate effortlessly with your team through SMS, a channel that 70% of workers already want to use for interoffice communications. Heymarket’s business texting platform gives you a secure, centralized, and scalable way to collaborate.
Effective collaboration takes strong teams to new heights. Streamline communications with operational messaging, and watch team productivity skyrocket.
(compared to 20% of emails)
(compared to 6% of emails)
use texting for business
Send, receive, and manage messages from your team’s favorite channels, from SMS to WhatsApp. Heymarket connects with the most popular messaging channels so you can manage all chats from powerful shared inboxes.
Connect with team members quickly, whether they’re in an office or out in the field. Share project updates, requests, and other time-sensitive information through a channel they frequently check. Increase response rates and reduce response time to eliminate bottlenecks.
Reduce call volume by encouraging employees and customers to text. Engage with multiple customers at the same time while providing a personalized experience. Collaborate as a team from shared inboxes, resolving queries faster with your existing headcount.
Send personalized mass texts to entire teams in a single click. Recipients can respond individually. Automate FAQ responses with keyword-triggered answers. Simplify scheduling, training, and announcements with SMS.
Easily access all of your messaging history in one place for full visibility into your communications. Access contact and messaging history in your shared inboxes, and export chats for documentation or audits. Monitor texting usage to gain valuable insights into your strategy. Evaluate KPIs like response rates and resolution times to measure and improve team productivity.
Secure team members’ data on Heymarket’s SOC 2 Type 2 certified, TCPA-compliant, and HIPAA-compliant platform. Enterprise-grade features like SAML SSO and custom user permissions provide granular user access control.
“Heymarket has allowed us to speed up a formerly time consuming task: staff our couriers to match delivery surges with the flip of a switch.”Read the story
“Heymarket’s Salesforce SMS integration makes messaging leads and customers a smooth experience for our agents.”Read the story
“By text-enabling our communications, we have streamlined our delivery process and increased customer satisfaction.”Read the story
Heymarket was built for teams. Learn more about the features that make it easier to collaborate with your coworkers.
Have more questions about texting internally? Check out our answers to common questions below. Connect with our team for more tips, best practices, or other information.
What are operational text messages?
Operational messages are internal business texts sent to company employees and contractors. They might be sent between coworkers on the same team or a corporate office and employees out in the field. Teams might use operational text messages to coordinate deliveries, send updates to drivers and dispatch workers, or send scheduling updates to contractors while they’re on their shifts.
How do businesses use operational messaging?
Operational texts speed up internal communications. Use them to coordinate shifts, share project updates, and collaborate on tasks. An operational texting platform can help automate workflows, like shift scheduling, training management, and employee announcements.
What kinds of businesses can use operational texts?
Texting improves communications for any team, but it can be especially helpful for connecting distributed teams. Businesses that benefit most from operational texts include healthcare organizations, trucking and transportation companies, and rental companies that make deliveries.