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Learn how Heymarket can help your business create personalized conversations at scale.
Book a DemoLast Updated: July 22, 2021
Common Sun, Inc. d/b/a Heymarket ("Heymarket") provides a platform that enables businesses to communicate with customers on any messaging channel using one shared inbox (collectively with this website, our "Services").
This Privacy Policy describes Heymarket's privacy practices with respect to the personal information of individuals who represent businesses to which we may market and provide our Services.
We treat all personal information covered by this Privacy Policy, including information about any visitors to our website, as pertaining to individuals acting as business representatives, and not in their individual or household capacity.
As part of our Services, we process consumer personal information on behalf of our customers as a service provider, pursuant to our agreements with those entities. This Privacy Policy does not apply to our handling of consumers' personal information on behalf of our customers. For information about how our customers use and direct us to use consumer personal information, please review those customers' privacy policies.
Information you provide to us:
Third party sources. We may combine personal information we receive from you with personal information we obtain from other sources, such as data providers, market researchers, advertising partners, and others.
Automatic data collection. We, our service providers, and our advertising partners may automatically log information about you, your computer or mobile device, and your interaction over time with our website and the Services (in your capacity as our customer's authorized user), our communications and other online services, such as:
We may use the following technologies to automatically collect your personal information:
We use your personal information for the following purposes or as otherwise described at the time of collection:
Service delivery. We use your personal information to:
Research and development. As part of these activities, we may create aggregated, de-identified or other anonymous data from personal information we collect. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Services, and promote our business.
Marketing and advertising. We may collect and use your personal information for marketing and advertising purposes, including:
Interest-based advertising. We engage our advertising partners, including third party advertising companies and social media companies, to advertise our and our customers' and partners' Services. We and our advertising partners may use cookies and similar technologies to collect information about your interaction (including the data described in the "Automatic data collection" section above) over time across the web, our communications and other online services, and use that information to serve online ads. You can learn more about your choices for limiting interest-based advertising in the "Online tracking opt out" section below.
Compliance and protection. We may use your personal information to:
We may share your personal information with:
Other users. Some of your personal information and usage history may be available to other users of our platform that work for your company or otherwise are affiliated with your company’s account.
Service providers. Companies and individuals that provide services on our behalf or help us operate our Services or our business (such as hosting, information technology, customer support, email delivery, and website analytics services).
Advertising partners. Third party advertising companies, including for the interest-based advertising purposes described above, that may collect information on our website through cookies and other automated technologies.
Professional advisors. Professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.
Authorities and others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above.
Business transferees. Acquirers and other relevant participants in business transactions (or negotiations for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, Heymarket (including, in connection with a bankruptcy or similar proceedings).
Opt out of marketing communications. You may opt out of marketing-related communications by following the opt out or unsubscribe instructions contained in the marketing communications we send you.
Online tracking opt-out. There are a number of ways to limit online tracking, which we have summarized below:
Note that because these opt out mechanisms are specific to the device or browser on which they are exercised, you will need to opt out on every browser and device that you use.
Do Not Track. Some Internet browsers may be configured to send "Do Not Track" signals to the online services that you visit. We currently do not respond to "Do Not Track" or similar signals. To find out more about "Do Not Track", please visit www.allaboutdnt.com.
Our Services may contain links to websites and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites or online services operated by third parties, and we are not responsible for their actions.
We employ a number of technical, organizational and physical safeguards designed to protect the personal information we collect. However, no security measures are failsafe and we cannot guarantee the security of your personal information.
The Services are not intended for use by children under 13 years of age. If we learn that we have collected personal information through our Services from a child under 13 without the consent of the child's parent or guardian as required by law, we will delete it.
We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the website.
You can reach us by email at legal@heymarket.com or at the following mailing address:
Common Sun, Attn: Privacy