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AI agents that resolve 40% of conversations
Handle FAQs, scheduling, lead enrichment, and follow-ups across your messaging channels — 24/7, in your brand voice, grounded in your approved content.
AI agents: Join the beta
Heymarket is currently available in the US and Canada.
Thanks for your interest in AI agents! Our team will reach out with next steps.
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40%
Conversations resolved without a human
<2 min
Median first response time
5+
Messaging channels covered 24/7
AI agents that add to your team
Specialized agents — for answering questions, scheduling, and enriching leads — that work inside your shared inbox and learn your business.
Q&A Agent
Answers FAQs instantly from your approved knowledge base. Works across all your messaging channels and gets smarter every day.
- Handles 200+ questions/day
- Leverages your knowledge base
- Cites every source
Scheduling Agent
Books, reschedules, and cancels appointments via text. Detects intent, presents available slots, and sends confirmations automatically.
- Books across any channel
- Handles cancellations & reschedules
- Sends calendar confirmations
Lead Enrichment Agent
Extracts and enriches lead data from every conversation — name, company, intent, budget, timeline — and syncs it to your CRM.
- Auto-fills CRM fields
- Detects intent & extracts data
- Tags & scores leads
Why teams switch to AI agents
Zero missed leads,
even at 2 AM
40% of inquiries arrive after hours. Your AI agents respond in under 2 minutes — day or night — so no lead goes cold.
80% increase in after-hours bookings
One voice, every channel,
every rep
Whether it’s SMS, RCS, or email — replies pull from your approved knowledge base so quality never dips at scale.
100% consistent brand voice
Coach your agents
in plain English
Tell your agent “say ‘appointment’ instead of ‘booking'” and it updates everywhere. Just like onboarding a new hire.
Set up in minutes, not weeks
Cut first-response time from hours to seconds
The Q&A Agent handles FAQs around the clock without pulling agents away from critical conversations. It replies instantly to routine questions, even outside business hours, or assigns the chat to a teammate when a conversation needs human judgment.
Teams save 15+ hours/week on routine replies
Answers that stay current as your business evolves
Train agents on PDFs and web pages, then refresh sources as policies change. Every response links back to an approved source — so you always know where the answer came from.
Zero hallucination risk — every answer is sourced
Appointments booked, rescheduled, and canceled — automatically
The Scheduling Agent detects booking intent, asks for details, presents available time slots, and creates calendar invitations. It also handles reschedules and cancellations without human involvement.
15 extra bookings/month from after-hours responses
Turn every conversation into qualified pipeline
The Lead Enrichment Agent reads every inbound message and automatically extracts contact details, company info, buying intent, and timeline — then pushes enriched data to your CRM. No manual data entry, no leads falling through the cracks.
3x more CRM fields filled per leadGuardrails that keep your team in the loop
Choose whether agents send replies automatically or draft messages for a teammate to review. Set preferences per inbox and add routing rules so critical conversations get human oversight at the right time.
Customer asks about hours
Q&A Agent responds instantly
Auto-sentLead sends pricing inquiry
Lead Enrichment Agent tags & scores
EnrichedComplex complaint detected
Escalated to Sarah (CS Lead)
RoutedQ&A Agent drafts a response
Waiting for team review
DraftAgent approves + sends
Response sent to customer
ApprovedSee your AI agents in action
From healthcare to logistics, teams are automating their highest-volume conversations.
Patients get instant answers — staff stay with patients
📊 60% less dispatcher scheduling time
Patient
Do I need a referral before I can schedule a specialist appointment?
Do I need a referral before I can schedule a specialist appointment?
Q&A Agent
Based on your insurance type, here's what's required before booking a specialist...
Based on your insurance type, here's what's required before booking a specialist...
Drivers reschedule shifts via text — no dispatcher needed
📊 60% less dispatcher scheduling time
Driver
I need to cancel my Wednesday shift and pick up Friday instead.
I need to cancel my Wednesday shift and pick up Friday instead.
Scheduling Agent
Done — Wednesday is canceled and you're confirmed for Friday 8 AM–4 PM. Updated confirmation sent.
Done — Wednesday is canceled and you're confirmed for Friday 8 AM–4 PM. Updated confirmation sent.
Service calls scheduled and routed without back-and-forth
📊 40% faster time-to-dispatch
Customer
Our AC is broken and it's 98° — we need someone out here today if possible. We're in Plano, TX.
Our AC is broken and it's 98° — we need someone out here today if possible. We're in Plano, TX.
Scheduling Agent
I have a tech available today at 2:30 PM in your area. I've booked the slot and sent a confirmation to your email.
I have a tech available today at 2:30 PM in your area. I've booked the slot and sent a confirmation to your email.
Every inbound lead arrives pre-qualified in your CRM
📊 3x more CRM fields filled per lead
Prospect
Hey, I manage ops for a 50-location restaurant chain. We're spending too much time on our security system. Budget is around $8K/mo — can we see a demo?
Hey, I manage ops for a 50-location restaurant chain. We're spending too much time on our security system. Budget is around $8K/mo — can we see a demo?
Lead Enrichment Agent
Great to hear from you! I've noted your details and flagged this as high-priority. A rep will reach out within the hour to schedule your demo.
Great to hear from you! I've noted your details and flagged this as high-priority. A rep will reach out within the hour to schedule your demo.
Inbound service requests scored and routed in seconds
📊 Lead scored: Emergency / Critical
Property Manager
Unit 4B has a burst pipe — tenant says water is coming through the ceiling. Need emergency plumber ASAP.
Unit 4B has a burst pipe — tenant says water is coming through the ceiling. Need emergency plumber ASAP.
Lead Enrichment Agent
Flagged as emergency priority. I've captured the unit, issue type, and urgency — routing to your on-call plumbing team now.
Flagged as emergency priority. I've captured the unit, issue type, and urgency — routing to your on-call plumbing team now.
Enterprise-grade security for AI agents
Deploy AI across your inboxes without putting business data or customer information at risk.
Your data stays yours
Every customer’s knowledge base is fully isolated. No cross-tenant access, no shared models, no exceptions.
Secure training models
Our base model isn’t trained with individual user data. Your private information stays private — always.
No data sharing
Your data remains siloed and inaccessible to other teams or third parties, preserving confidentiality.
AI agents FAQs
Not sure how AI agents fit into your team’s workflow? Here are the answers teams ask for most.
What is an AI agent?
Heymarket AI agents are inbox-based assistants that help your team handle conversations at scale. They can answer common questions using your approved knowledge base and support scheduling workflows, while still giving you control through supervised review, autonomy where appropriate, and handoffs when a human should take over.
Which messaging channels do AI agents work with?
Heymarket AI agents work across the channels in your shared inbox, including SMS, email, and other messaging channels your team already uses. Agents draw from the same knowledge base and follow the same configuration regardless of which channel conversations take place on.
How does the AI scheduling agent work?
The appointment-scheduling AI agent automatically detects scheduling intent in the conversation and shifts into booking mode without the customer having to do anything. It collects the contact’s name and details, presents available times, and sends a confirmation only after the booking is successfully placed with your calendar service.
How do I set up and maintain the knowledge base?
Setting up a knowledge base involves uploading PDFs or linking URLs that contain the content you want your agents to draw from. As your policies, products, or processes change, you update those sources, and your agent’s replies stay accurate without any manual correction to individual responses.
Can I review messages before they're sent?
Yes. When you want human oversight, AI agents can draft replies for review so a teammate can send, edit, or cancel before anything goes out. Supervised mode is especially helpful for regulated industries, sensitive account conversations, or any situation where tone and accuracy need a quick check.
What happens when an agent doesn’t know the answer or needs human oversight?
You can define routing and handoff rules so the agent escalates the conversation to the right teammate or queue. That way, cases don’t get stuck, and the person taking over has full context from the same thread.
Do you offer an AI email agent for customer support?
Many teams looking for an email AI agent are managing support across multiple channels, and Heymarket is built for exactly that. Heymarket supports one-on-one email alongside SMS in an omnichannel shared inbox, which helps AI customer service agents handle email support workflows as well.
