Retail

13.5% call decrease

“An agent can only handle one call at a time, but they can handle a lot of chats.”

Education

104% increase in meetings

“It was a game-changer to acknowledge people outside of emails.”

Professional Services

100% team capacity increase

“Texting relieved a huge barrier in the intake process.”

DISPATCH AND OPERATIONS

60% response rate achieved

"Heymarket’s Salesforce SMS integration makes messaging leads and customers a smooth experience for our agents."

HEALTHCARE/EDUCATION

25% response rate achieved

"You're more likely to get a response via text."

Home Services

25% more sales

"I knew Heymarket would work well for our team as soon as I got on the platform and saw our shared inbox."

Dispatch and Operations

13 seconds hold time decrease YOY

"Heymarket was the upgrade that we weren’t proactively seeking but that we really needed."

Retail

50% time saved during in-person visits

"I have three screens up at all times. Heymarket is one of them."

HEALTHCARE

50% appointment book rate through text

"We love Heymarket. It’s great having a separate inbox for customer conversations. It’s easy to keep clear. And bookings have increased!"

Travel

10+ hours saved per month

"Heymarket seems like it was tailor-made for our needs."

Professional Services

20% YOY business growth

“Clients are genuinely surprised and genuinely excited to text with our firm.”

Education

80% Response time increase

"Students are able to get specialized answers much faster."

Professional Services

95% text open rate achieved

"With texting, we can handle more households without having to increase our workloads."

REAL ESTATE

80% customer response rate

"Since using Heymarket, 80% of my clients respond to my short, weekly housing marketing update."

REAL ESTATE

20 hours saved per week

“At the end of the day, everybody looks at a text. You don’t necessarily get that same kind of notification for an email.”

Insurance/Education

3x more incoming messages

"Heymarket provided a bridge between Microsoft Teams and SMS."

EDUCATION

60% response rate achieved

“We needed a way to cut through the noise and reach people, and texting was the most effective way to do that.”

Home Services

"Heymarket has helped us become the easiest and quickest home inspection company to work with."

Home Services

12% increase in productivity

"Replying quickly to incoming queries has empowered our team to earn customer trust and build valuable relationships."

Venues and Events

5 min response time achieved

"Heymarket empowered Pershing to achieve a five-minute response time — a key goal of our membership experience team."

DISPATCH AND OPERATIONS

"Heymarket has allowed us to speed up a formerly time consuming task: staff our couriers to match delivery surges with the flip of a switch."

Home Services

98% positive online customer reviews

“I can’t imagine a different tool nowadays, other than Heymarket, that would allow us to conduct business the way we do today.”

HEALTHCARE

"Heymarket continues the convenience and responsiveness that you don’t get in a lot of businesses."

TECHNOLOGY

10x agent capacity increased

"The biggest thing about being able to text with our customers is the relationship we're able to build. Messaging is key for referrals and retention."

FITNESS

20% response rate achieved

"Heymarket has empowered our trainers to build an ongoing relationship with campers, dramatically increasing attendance and retention."

Weight Loss

50% messaging throughput increase

“Heymarket helps us stay connected with our clients and service them better.”

Home Services

500 cleanings per month handled

"With business texting, we’ve saved an entire headcount."

FITNESS

$3,000 New revenue generated

"A traditional marketing email generates $200 in new revenue, but text messaging has generated $3,000."

Professional Services

"Having client facing, text message threads in Slack and Heymarket has been game-changing."

Home Services

$8,000 additional monthly revenue

"By empowering me to cultivate close client relationships, SMS marketing through Heymarket has helped us add nearly $8,000 of business each month."

DISPATCH AND OPERATIONS

"By text-enabling our communications, we have streamlined our delivery process and increased customer satisfaction."

Venues and Events

47% open rate increase

"Heymarket makes life easy for our clients. They love that I can now manage their RSVPs and guest list over text."