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Business Text Messaging Blog
How Technology In The Beauty Industry Is Used To Drive Client Loyalty
In the beauty business, customer loyalty is key to success. A recent report found that a 7% increase …
3 Ways to Use Dispatch Business Texting to Improve Business Operations
People are using deliveries or at-home services more and more often. In fact, 86% of consumers use off-premise …
5 Ways Business SMS Can Improve Case Management for Lawyers
Cloud-based apps have become a must-have for today’s savvy law firms. Innovative business apps help law firms simplify …
Announcement: Heymarket Now Boosts The Help Scout Experience
Over half of all businesses find that their most critical customer service challenge is “providing a seamless experience …
4 Ways Business SMS Can Improve Retail Customer Loyalty
Winning customer loyalty is a priority for most businesses in the retail industry. After all, 65% of a …
How Business SMS Is Modernizing The Home Services Industry
Covering cleaning, furniture assembly, plumbing, flooring, landscaping, moving, and storage services, the on-demand home services market is estimated …
5 Creative Ways to Use Business SMS For Customer Engagement
Customer engagement is a huge focus for businesses—with good reason. As a recent Brand Keys study revealed, a …
How To Track And Measure SMS Customer Service Performance
As any customer service manager knows, tracking key performance indicators (KPIs) is key to improving agent performance. However, …
How High Growth Startups Use Business Text Messaging
Startups are going strong in the U.S.; an astonishing 13% of the U.S. population is involved in a …
