Business Text Messaging Blog

Using Customer Intent To Route And Resolve Requests In Modern Contact Centers

September 18, 2019

Routing calls based on customer intent is a strategy as old as the day is long. Asking customers …

September 17, 2019

Google Voice is a free phone alternative that provides voice and text messaging services on your mobile phone, …

September 13, 2019

In recent years, sending messages—including texts from native apps and messages from third-party apps—has become America’s favorite …

September 12, 2019

Customer satisfaction is a priority for modern businesses, which explains why CSAT (short for “customer satisfaction”) is one …

September 10, 2019

Exemplary guest service is a top priority for each and every hotel. Regardless, guests will almost always have …

September 9, 2019

The on-demand home services market is booming. Currently estimated at $400 billion, this industry includes everything from cleaning …

September 6, 2019

Effective employee training is a must-have for successful businesses. Seven out of ten professionals say that job-related training …

September 5, 2019

Insurance providers are finding themselves modernizing more and more aspects of their businesses to attract a new generation …

September 4, 2019

There’s no denying that business texting is a highly effective channel for collecting feedback about everything from agent …

August 29, 2019

Today, 86% of consumers use off-premise services at least once a month. Because businesses from traditional transportation companies …