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Since Twilio acquired Zipwhip in July 2021, customers have had a lot of questions. Is Zipwhip shutting down? …
A whopping 90% of consumers strongly consider customer service when trying to decide whether or not to do …
During the beginning of the COVID-19 pandemic, 90% of Americans said the internet was a lifeline for them. …
Creating a frictionless, engaging, and service-centric customer experience must be a priority for any business hoping to be …
Shopify makes setting up an online store a straightforward and approachable process. Chances are that if you use …
Conversational commerce has taken off in the past few years. Researchers predict that it will have a $290 …
For a refresher, read part one of our series on conversational support, Why Businesses Need Conversational Support Now. …
Customer service is critical to the growth and success of your Shopify store. After all, 90% of consumers …
Customer service issues can deliver a big blow to your eCommerce brand. In fact, 63% of American consumers …
There’s a new way to support your customers, and it’s changing the way businesses operate. Conversational support is …
