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Heymarket now has powerful, built-in reports to track usage as well as common Key Performance Indicators (KPIs) like response time and resolution time. This was a popular request from our customers who are using text messaging for customer support, dispatch, and appointments. Key Performance Indicators KPIs are a powerful method for marshalling your team around … Continued
As a small team of developers, we’re avid Slack users. We live in the app each day updating team members, requesting feedback, and planning deploys. One of the only times we leave Slack is to message with customers. We wanted to change that, so we integrated our own app, Heymarket, into Slack. We can now … Continued
If you’re an avid Slack user, like our team, then you spend a good chunk of the day using the tool to provide updates, feedback, planning deploys, and many other things. Slack is a great way to stay updated on business processes by integrating with existing project management, system monitoring, and customer support tools. It … Continued
Every month around the world, 389 billion texts are being sent. You may be wondering how you as a business owner can tap into text messaging at your organization to reach customers and increase revenue. The good news is that it’s easy to get started and research suggests that it can be immensely profitable as … Continued
Pillar to Post is the largest home inspection franchise in North America, with locations in 49 US states and eight Canadian provinces. Lorri and Kevin Ratliff own the Pillar to Post in Southwest Washington and have been in business since 1998. Every year, their team of 8 inspectors and office staff perform over 2,600 inspections … Continued
Heymarket text messaging campaigns have been used for appointments, requesting reviews, and customer satisfaction surveys. Drip campaigns for SMS can also be used for engaging with new leads and making it easy to answer any questions they might have. A critical component to a successful drip campaign is ensuring that recipients receive personalized messages. We’ve … Continued
Heymarket business text messaging is used across a number of industries and scenarios. From appointment confirmations, tracking orders, following up with leads, or following up with qualified leads, SMS is the most effective way to keep your business moving forward. In many cases, those business process are stored and tracked in tools like spreadsheets, calendars, … Continued
Text Messaging Vs. Email and Voicemail: Here’s What You Need to Know There are so many marketing and customer communication channels available today, it’s hard to know where to turn. Email drip campaigns can be effective if they’re done right, while phone support can help strengthen relationships with existing customers. If you’re looking for a … Continued
Gone are the days when ‘Bring Your Own Device’ (BYOD) was frowned upon by business executives and IT departments. Today, people are using their personal smartphones for numerous business applications at work, as well as for personal reasons. Recent data shows that work and personal phone use have truly merged. About three-quarters of all smartphone … Continued
As businesses start to see the powerful potential of text messaging, they are also learning that it can have serious limitations. Text messaging grabs customer’s attention like no other format, and response rates can top 80%. So what’s not to like? In many cases, the answer is “plenty,” a recent IDG/Heymarket survey found. When asked … Continued
