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Customer follow ups are a critical aspect of your strategy. They offer customers the opportunity to connect with …
Shopify makes it easy to manage your eCommerce store. But while it allows you to send follow ups …
SMS follow ups can help you increase customer engagement, reinvigorating their interest in your brand. But if you …
You probably have a favorite customer feedback tool. Whether it helps you send CSAT or NPS surveys (or …
Conversational customer engagement is the newest strategy on the block—and its popularity is growing fast. By encouraging person-to-person …
Omnichannel messaging channels—like Apple Business Chat, Google’s Business Messages, Facebook Messenger, and WhatsApp—are making it easier than ever …
While your business should focus on SMS customer service and conversational customer engagement efforts, it won’t do to …
Google comes out with game-changing online tools each year. The tech giant also revamps and improves many of …
Chatbots are an important aspect of your website. Leads and customers expect to be able to click on …
Business text messaging strategy is constantly evolving. As consumers’ needs change, so do the way teams text leads …
