Excellent customer service is key when it comes to customer loyalty. In fact, 92% of consumers say they …
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Business Text Messaging Blog
5 Creative Ways To Use Business SMS
Business SMS is a relatively new channel for businesses—but consumers sure do love it. Nearly 9 out of …
Getting More Reviews With Business Text Messaging
It turns out that people rely on online reviews for just about every purchase—not just for restaurants and …
8 Ways eCommerce Companies Use Business SMS
There’s no denying that customers want eCommerce businesses to start texting. Currently, 89% of consumers would like businesses …
3 Tips For Building A Modern SMS Contact Center Solution
As communications standards change across the U.S. (and the world), customer service has started to change, too. While …
How Business SMS Helps Businesses Ace Deliveries
U.S. consumers have gone wild for speedy delivery. Of online shoppers, 63% expect 3-day delivery, and 88% are …
3 Benefits Of Using Zendesk Text Messaging For Business Operations
Zendesk is one of the most popular customer service tools in the world—with good reason. Their email agent …
Using SMS to Manage Customer Service Expectations After Hours
SMS customer service is quickly becoming one of the more popular channels for consumers. The people are demanding …
How SMS Marketing Can Help Your Email Marketing Campaigns
Email and SMS marketing are often pitted against one another. On one hand, text messages have an incredible …
How Spartan Water Removal Uses SMS Marketing To Increase Revenue
When the public gains a new favorite channel for communication, marketers have to catch up or get left …
