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Bring SMS and web chat into one place
Combine the convenience of SMS and webchat with Heymarket’s customizable web widget.
What is web chat + SMS?
Heymarket’s web widget is an intuitive window on your website that customers can use to start conversations. Your team has full flexibility to respond right away over chat or follow up over SMS, doing more with your time while meeting customers where they are.
Never miss a conversation
Reach customers where they are with a customizable and compliant widget for web chat and SMS, the channel that 85% of consumers prefer.
Capture more contacts
Gather leads’ and customers’ details on a customizable form with any custom fields.
Secure opt-in
Get contacts’ opt-in for your team to message them throughout their journey.
Improve response times
Start conversations with prompts to speed up response times up to 7x compared to email.
Customize your form capture
Gather leads’ and customers’ details, including any custom fields you choose. From there, you can talk to them in real time over webchat, or follow up with them over SMS.
Seamlessly secure opt-in
Secure contacts’ permission to message with customizable compliance text. Heymarket’s opt-in management tools help you build trust by only texting customers who want to be texted.
Start conversations instantly
Get the conversation going with prompts. Customers can click these pre-set questions or write their owb messages. Use customers’ responses to trigger auto-replies, assign them to an agent, or enroll them in campaigns.
Automate responses
Trigger responses to web chat messages and pre-set prompts based on keywords, time of day, and much more. Automatically send texts, add customers to lists, or assign the conversation to a team member.
Create a fully branded experience
Enjoy full control of your widget’s look and feel. Add your brand colors and logos. Customize form text, buttons, team headshots, and the chat’s position on your screen.
Customers love Heymarket’s web widget
“Heymarket makes it really easy for our company to handle text messages, website chat, and even social media chats seamlessly in one place.”
– Christie H., Marketing Manager, Galaxy Draperies
Check out our full feature list
Build strong connections with the people who matter most to your business with Heymarket’s powerful text messaging features.
Learn more
