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AI texting to take your conversations further
Send more personalized texts, work faster, and build customer trust — all with Heymarket’s secure AI texting tools.
Extend your reach with AI-assisted messaging
Your team are the experts on building relationships with customers. But it’s challenging to maintain personalized connections at scale. Heymarket’s AI texting tools help you go further with messaging so you can spend more time on what matters most: building lasting customer connections.
Improve satisfaction
Personalize every text with contextual data.
Save time and resources
Streamline tasks to maximize your team’s time.
Build trust
Keep your data secure and text compliantly.
Reach more people with translation
Enable your team to talk with more people in more places. Translate texts from French, Chinese, or Spanish to English — or translate texts from English to those languages.
Answer quickly with suggested replies
Create fast, contextual AI-generated responses to customer texts. Upload your custom knowledge base to generate personalized messages based on your training data. From there, your team can simply verify and send the texts.
Get instant AI texting summaries
See a quick summary of your recent conversations with each customer, unlocking instant insights into your relationships to help your team work faster.
Understand your customers' emotions
Gain valuable insights into customer feedback and enhance the customer experience. Heymarket’s Sentiment Analysis feature identifies and interprets emotional cues, such as words, phrases, tone, and context from the conversation to determine customers’ sentiment, from negative to happy.
Refine your texts in one click
Spend less time writing texts and more time solving customer problems. Instantly correct your messages for spelling and grammar. Formalize the language to make every text professional. Expand or shorten your texts so they’re clear and actionable for every customer.
Track your AI texting use
Measure how much your team uses AI text messaging. Heymarket’s dashboard track how many times your team uses message tuning, suggested replies, and sentiment insights.
AI texting examples to refine your messages
Businesses can leverage generative AI to text with customers across their entire lifecycle. Here are some examples of how businesses can hone their messages with AI texting from Heymarket.
Shorten it
Shorten your lengthy texts
Turn complex and long-winded texts into concise replies. Paste paragraphs from your help articles and documentation and shorten them into clear and actionable answers.
To ensure a seamless GreenBox delivery, go to your online portal and confirm your delivery address is complete and up-to-date. Include any door codes or unit numbers needed. Our team will send you an automated text in (...)
Check your address in your portal. We’ll text you 30 minutes before delivery and when it is complete. Refrigerate your groceries within 30 minutes.
Translate it
Translate and answer incoming texts
Understand the context of what every customer is asking and create a useful reply in their language.
Hola, ¿a qué hora cierras?
Hi, what time do you close?
Formalize it
Professionalize abbreviated texts
Texting is more casual than calls or emails, but still needs to be professional for your customers. With our tuning feature, you can type a reply in everyday language and formalize it so every message is professional and on brand.
we are open from 9-5
Thanks for reaching out. Our business hours are from 9 a.m. to 5 p.m.
Expand it
Expand on your ideas
Type a quick reply using normal texting abbreviations, then use the expand feature to let AI transform it into complete sentences.
Fill out the form and wait
Find the form, gather information, review questions, fill in the details, and submit. Wait for response, and follow up if needed. Let us know if you need assistance.
Summarize it
Summarize complex topics
Access summaries of your customer conversations, which distill the most important threads into actionable recaps for your team.
Chat summary ✦
Avg. response time2hrs
Last spoke with3d ago
During their chat, the customer expressed interest in the latest shoe models, particularly focusing on comfort and style. The sales representative highlighted key features like enhanced cushioning and durable...
The most secure AI text messaging
Building customer trust is crucial for all businesses. We have invested in the most secure AI models to help businesses leverage the benefits of AI while keeping their data secure and protected.
Data separation
We isolate your data to enhance security by preventing unauthorized access or manipulation, ensuring confidentiality, integrity, and availability.
Secure training models
Our base model isn’t trained with individual user data, ensuring privacy and confidentiality while maintaining model effectiveness and generalizability.
No data sharing
Your data remains siloed and inaccessible to other teams or third parties, preserving confidentiality and integrity.
AI text messaging FAQs
Learn answers to common questions about texting with AI.
What is AI texting?
AI texting, or AI text messaging, is using generative AI to assist in writing and suggesting responses to text messages. There are a variety of AI texting tools and chatbots available. For example, Heymarket’s AI SMS tools allow you to send more personalized and professional texts while saving time.
Can AI send text messages?
AI can’t send text messages by itself. But AI can generate text messages. With an AI texting tool like Heymarket, you can use AI to suggest replies and automate common text messaging tasks.
What is the AI app that answers texts?
You can use AI to answer texts with Heymarket app’s suggested reply feature. The tool uses your knowledge bases and leverages AI to generate contextual answers to incoming text messages. Your team simply needs to verify and send the text.
Is AI secure?
AI’s security depends on how the AI uses your data. Heymarket uses the most secure AI design and services, giving us full control of the model’s behavior and how it processes information. We isolate and encrypt your data, preventing unauthorized access or manipulation to ensure your data stays confidential. By not using individual user data to train the base model, your data stays private. And by keeping your data siloed, it is inaccessible to other teams or third parties, preserving your data’s integrity.
