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Learn how Heymarket can help your business create personalized conversations at scale.
Book a DemoBuild customer trust and ensure compliance through an automated opt-in process.
A contact can opt in to receive your texts by checking a box on a web form or texting a specified keyword to your number. You can secure a double opt-in by sending a follow-up text asking them to confirm subscription. When the contact messages in the keyword you specify, they confirm their opt-in. With Heymarket’s double opt-in feature—one of our opt-in management tools—you can easily automate this process with a simple off/on toggle.
With this feature enabled, contacts in your Heymarket account need to respond with a confirmation keyword (e.g., “YES”) to be fully opted into messaging. Your team will not be able to message with them until this process is complete — helping them stay compliant.
Double opt-ins are an industry best practice that help you ensure SMS compliance with local and federal telecom regulations. They help you grow engagement by only texting customers who want to receive your messages. They also show your audience you value their consent.
Only text customers who want to hear from you, retaining subscribers.
Select which keywords customers use to opt in.
Contacts need to respond with a configured confirmation keyword for your team to message them.
Double opt-in SMS messages are a best practice across industries and departments. Here are three examples of potential use cases.
Maintain a record of clients’ consent to receive loan offer information via SMS.
Confirm customers’ subscriptions to promotional messaging or SMS marketing campaigns.
Verify that patients consent to receiving appointment reminders and other administrative communications via SMS.