12 Examples of After-Hours Business Text Messaging Auto Replies

Business after hours

You can’t reply to customers’ texts while you’re recharging at home. Instead, use after-hours auto replies to let customers know when you and your team will be available for business text messaging. 

How Business Text Messaging Auto Replies Work

Business text messaging auto replies work just like email auto replies. You can set up your business SMS platform to send an SMS template when it receives customer messages during a certain time period. In this case, the time period would be your out-of-office hours. 

When you return to the office, you can review your shared inbox to see the messages your customers sent and the replies sent by your business texting platform’s auto-reply feature. Then, you and your permissioned team members can reply to them. 

You can create different auto replies for each of your shared inboxes. For example, you might have a business SMS number for general messages, one for customer service, and another for dispatch and operations. Alternatively, you may only have a business SMS number for customer service.

We’ve rounded up 12 examples of after-hours auto replies to help you craft your own. Feel free to borrow them and tweak as needed! 

General After-Hours Auto Replies

Create a general after-hours auto reply for customer messages that arrive in your main shared inbox. Depending on your SMS brand voice guide, this response can mimic a standard email response or sound a little more casual: 

Hello, you have reached Keller & Strachan Law Firm. Our hours of operation are Monday to Friday, from 9am to 5pm PST. Please expect a response within that time frame.

Hey there! The Fresh Flowers team has headed home to their own gardens for the evening. We’re in the office every morning at 9am, and will respond then. Talk to you soon!

Hi! Mitzi’s Clothing Boutique here. You’ve just missed me! I’ll be back in action during shop hours: Monday through Saturday, 10am to 7pm. 💃

Customer Service After-Hours Auto Replies 

Customers may reach out to your customer service line for a variety of reasons, ranging from complaints to questions about your newest product. With this in mind, your customer service after-hours auto reply should offer something for everyone: 

Hello there, you’ve reached Iron Auto’s customer service department. We can’t wait to talk shop when we return to the office, which is open Monday through Sunday, 7am – 6pm CT. Please expect a reply within 24 hours. 

Hi, this is Local Clinic’s patient services department. You’ve reached us after hours. Please expect a reply by EOD Monday. 

Hey! This is Power Exercise’s Customer Service team. We’ll tackle your question or concern during our hours: Monday through Friday, 7am – 10pm PT or Saturday through Sunday, 9am – 8pm PT. Expect a reply within 24 hours. 🏃‍♂️

Sales After-Hours Auto RepliesWomen checking phone

Ninety percent of leads would rather communicate via texts than phone calls. This is a great opportunity, but you can’t sit by the phone every second, waiting for leads to text in. After-hours auto replies allow you to ensure that your leads receive fast responses and know exactly when you’ll be available. Make these responses personable to keep your leads interested:

Hello, you’ve reached Sam’s Real Estate. I can’t wait to talk shop when I’m back in the office! My hours of operation are Monday through Friday, 8am – 7pm ET. 

Hi there, we’re so happy you texted Front Town Bakery’s sales team! We’re out of the office right now, but we’ll be available tomorrow morning at 8am CT. Please expect a reply in 24 hours. 

Hi! FastestCloud’s sales team here. We’ll be thrilled to answer your question first thing during our business hours: Monday through Friday, 9am – 5pm ET. Expect a reply by EOD of the next business day.

Dispatch and Operations After-Hours Auto Replies 

In today’s always-on environment, deliveries happen around the clock, but your dispatch and operations team isn’t always in the office. With after-hours auto replies, you can reassure customers that answers are on the way. Customers messaging your dispatch team are likely already contacts in your business SMS platform. In that case, you can include space for custom fields in your SMS templates to give these messages personal touch:

Hello, {{customer name}}, Stella’s Grocery Delivery here. We’ll be back in the office to help you during our business hours: Monday through Sunday, 9am – 5pm. Expect a reply in 24 hours. 

Hi there, {{first name}}, you’ve reached Wine Box Inc. We’ll help you with your account or latest box as soon as we’re back in the office. Our hours of operation are Monday through Friday, 8am – 6pm PT. 

Hi, {{first name}}! You’ve reached Doggone Dog Walks. We’re out of the office playing with our own pups, but we’ll be back to help you secure a dog walker soon. Our business hours are 9am – 5pm CT. Expect a reply within 12 hours. 🐶

Want even more SMS templates for auto-replies and beyond? Check out our SMS Templates Generator.

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