Heymarket and Google's Business Messages

Google's Business Messages and Heymarket make it easy to meet your customers where they are. They never have to install an app, and can message your team directly from Google Maps and Search. Heymarket was designed from the ground up for teams so your company can stay productive while securely messaging with customers.

Google Business Messages

Learn more about Google's Business Messages

Schedule a demo to learn more about how Business Messages and Heymarket can work for your company.

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How Companies Can Use Google's Business Messages

Google Business Messages

Allow Customers to Message from Google Search and Maps

Enable customers to message your business directly from Google search results and Google Maps. It’s the perfect way to engage with customers at the moment of highest intent.

Google Business Messages Chips

Schedule Appointments and Select Options with Messaging

Heymarket supports Google's Business Messages chips, which provide a powerful way to incorporate customer interactions into your business workflows. Chips help customers schedule appointments, select product and service options, or be routed to the appropriate department.

Select products from Google Business Messages

Offer A Richer Messaging Experience

Provide a rich customer messaging experience with cards that support configurable images, text, and buttons. They’re perfect for browsing options and linking to landing pages, which can be tracked with existing analytics.

Conversational Commerce

Simplify Conversational Commerce

Heymarket and Business Messages make conversational commerce easy for consumers and businesses. Just set up a Heymarket template with product information such as the name, photo, and price, and agents can immediately access it to send to customers. With Google Pay support, consumers can now purchase your products and services from Google Search.

Google Business Messages templates

Streamline Administration with Business-Grade Messaging

Heymarket supports the business-grade features you would expect—templates, auto replies, scheduled messages, assignments, and more—with Google's Business Messages. Heymarket was designed for enterprises, so it includes the necessary administrative and reporting features.

Automatic Text Message Responses

Automate Workflows for Google's Business Messages

Heymarket's trigger and action framework automates enterprise workflows with business messaging. Automations can be configured to trigger based on keywords, date, day, time, and more. Actions can include sending auto replies, routing a message, or even adding a contact to a list.

performance insight on agents using apple business chat

Track Business Messaging Usage and KPIs with Reports

Heymarket's built-in reporting makes it simple to track agent productivity, identify areas for training, and link messaging usage to department KPIs. Reports can be tied to intents and exported.

Powerful Administrative Features

Use Granular Roles and Permissions for Messaging

Heymarket's roles and permissions provide administrators with the necessary tools to stay compliant and ensure data privacy. Control which messages each team member has access to, what they can do in the app, and even if they can view customers' personally identifiable information (PII).

Shared Inbox

Answer All Messages in a Single, Shared Inbox

Answer Google's Business Messages alongside texts and messages from other services. With Heymarket's shared inbox, your team can conduct all business messaging through a single channel, saving team time and centralizing key information.

*Google’s Business Messages is sometimes referred to casually as “Google Business Messaging.” These are identical products, though the correct terminology is “Google’s Business Messages” or “Business Messages.”

Learn more about Google's Business Messages

Schedule a demo to learn more about how Business Messages and Heymarket can work for your company.

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