Apple Messages for Business
Apple Messages for Business (formerly Apple Business Chat) and Heymarket make it easy to meet your customers where they are. Customers never have to install an app and message directly from their iPhone, Mac, or Apple Watch. Heymarket was designed from the ground up for teams and administrators, so your company stays productive and secure while messaging with customers.
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How Companies Can Use Apple Messages for Business
Have Quick, Productive Chats with Customers
With Messages for Business, customers can quickly select product options and chat with your agents without having to install an app. With a customizable interface, customers will immediately recognize your business.
With Messages for Business, customers can easily schedule appointments with your business. With Heymarket's intuitive templates and integrations, administrators can create a variety of date/time options for customers to select from.
Streamline Conversational Commerce
Heymarket and Messages for Business make conversational commerce easy for consumers and businesses. Just set up a Heymarket template with product information such as the name, photo, and price. Then, agents can immediately access it to send to customers. With Apple Pay support, consumers can now purchase your products and services in Messages.
Keep Teams Productive
Heymarket’s intuitive productivity features keep teams productive while they message with customers over Messages for Business. Shared inboxes, templates, assignments, and scheduled messages ensure your team never misses a beat. Agent features seamlessly work with Heymarket's native iOS app, so people can message even while away from their desks.
Track Customer Interactions
Powerful Heymarket reporting gives managers insights into agent productivity and messaging usage. Keep track of commonly used templates, which chats are most time consuming, and which team members require additional training. Improve response and resolution times by tracking agent key performance metrics.
With Messages for Business partners like Heymarket, your department can automate existing workflows with easy-to-configure triggers and actions. Team members can set up automations based on keyword, date, day, or first incoming message. From there, Heymarket can auto reply, assign a chat, or even add a customer to a list.
Use Proven, Enterprise-Grade Features
Heymarket provides managers and IT administrators with the necessary, enterprise-grade tools to stay in control of messages and gain insights. Determine which team members have access to which customer messages, track KPIs with built in reports, export and archive chats, integrate with popular SaaS applications, or use the full featured API for further customization.
Access Rich, Team-Based Tools
Heymarket was designed from the ground up for teams. Agents can add private comments to loop in co-workers and managers, who then get notified to reply. It's the quickest way to get the best answer to a customer in a timely fashion. With Messages for Business, customers get richer chats that help them select products, schedule appointments, and even complete payments.