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Intuitive Texting Service for Small Business
Customers choose small businesses because they want to connect with real people who make high-quality products. Texting adds that personal touch they crave. With Heymarket’s easy-to-use texting service for small business, you can start engaging customers through personalized chats in no time.
What is text messaging for small business?
Heymarket is an intuitive small business SMS platform that helps teams speed up customer communications and automate engagement—all while maintaining that personal touch. It saves you time while you expand your reach, boost satisfaction, and form strong customer relationships.
How small businesses can use texting
New to business texting? Here are six ways your team can start using it in your day-to-day:
Engage leads and customers
Reply to questions in real time through SMS, messaging channels, or webchat-to-text.
Send personalized follow-ups
Schedule or automate check-ins after conversations or order deliveries.
Automate replies
Never miss a connection with auto-replies that let leads and customers know when to expect a response.
Streamline the buyer journey
Make it easy for customers to stay on top of their orders and purchases through SMS order updates.
Strengthen customer relationships
Share personalized promotional messages to turn leads into customers and customers into brand evangelists.
Increase survey responses
Better understand your customers by sending surveys directly within your texting threads.
Save time with texting
Your customers want fast, personalized communications. Learn how a user-friendly texting service for small business helps you engage leads, expand your customer base, and meet demand as your business thrives.
Expand your reach
Capture and manage text opt-ins from anywhere you communicate: on your website, forms, social channels, emails, and more. With just a phone number, you can compliantly kick off conversations, watch your contact list grow, then text new leads later.
Collaborate as a team
Communicate with customers at scale with powerful shared inboxes. See all customer messaging history in one place. Use @ mentions and private comments to collaborate in-line on text conversations. Assign messages to the right team member to improve response times and make sure no texts fall through the cracks.
Speed up your sales cycle
Set up one-to-many personalized messages. Segment drip campaigns based on custom fields, including: name, purchases, location, and more. Schedule texts for the future or trigger them based on leads’ actions. Answer objections, faster, through messages customers open quickly.
Create happier customer outcomes
Engage multiple customers at the same time while maintaining a personal touch. Decrease time and cost per ticket without losing quality. Share customer satisfaction surveys that allow them to give feedback or connect with team members to quickly solve challenges.
Reach customers where they are
Send, receive, and manage messages from your customers’ favorite channels, from SMS to Facebook and Instagram Messenger. Heymarket’s texting platform connects with the most popular messaging channels so you can manage all conversations from one inbox and track support cases with ease.
Work with tools you love
Heymarket works seamlessly with the tools you rely on. Use data from your CRM system, eCommerce platforms like Shopify, or other business apps to build rich contacts, powerful automations, and personalized campaigns that keep customers happy.
Text with confidence
Keep your data secure on Heymarket’s SOC 2 Type-2 certified, TCPA-compliant, and HIPAA-compliant platform. Enterprise-grade features like SAML SSO and custom user permissions provide granular user access control.
Drive results with business texting
“I have three screens up at all times. Heymarket is one of them.”
Store director, Adorn Bridal Nashville
Read the story
“Easy, useful, great functionality.”
Business Founder, HubSpot App Marketplace Review
Read the story
“Heymarket is another way to reach and assist our customers in real time.”
Store manager, BMFCE
Read the storySmall business features to grow revenue
Heymarket provides the features your small team needs without compromising on ease of use. Our tools include:
Shared inboxShared inbox
Receive all messages in one shared inbox, including those from text apps, Facebook Messenger, Instagram Messenger, WhatsApp, Apple Messages for Business, and Google’s Business Messages. Collaborate with your team through assignments and private comments.
Contact managementContact management
Work with an unlimited number of contacts as your business grows. Capture and manage customer opt-in through forms and webchat. Import contacts from a CSV or through a CRM integration. Segment them into lists for targeted follow-ups and campaigns.
Chat-based SMS surveysChat-based SMS surveys
Send seamless surveys within your existing messaging conversations. Measure customer satisfaction (CSAT) and collect customer feedback. Reply immediately to customers who ask questions or express concerns.
Outreach campaignsOutreach campaigns
Nurture more customers in less time with automated outreach. Create one-to-many text campaigns based on customer details like purchases or birthdays. Automatically send personalized drip campaigns for consistent engagement.
AutomationsAutomations
Stay in touch to build your brand. Create text messaging automations based on time of day, keywords, and more. Build multi-step workflows to keep your SMS programs running seamlessly.
Personalization Personalization
Provide that personal touch your customers are looking for. Create reusable text templates, and embed custom fields to customize every message. Trigger campaigns based on prospect details like birthdays, purchases, and behaviors.
Performance metricsPerformance metrics
Track message engagement and response rates, campaign performance, and your team’s productivity.
Administrative controlsAdministrative controls
Use team administration tools to customize every team member’s roles and permissions, and hide customers’ personal information where needed.
Shared inbox
Receive all messages in one shared inbox, including those from text apps, Facebook Messenger, Instagram Messenger, WhatsApp, Apple Messages for Business, and Google’s Business Messages. Collaborate with your team through assignments and private comments.
Contact management
Work with an unlimited number of contacts as your business grows. Capture and manage customer opt-in through forms and webchat. Import contacts from a CSV or through a CRM integration. Segment them into lists for targeted follow-ups and campaigns.
Chat-based SMS surveys
Send seamless surveys within your existing messaging conversations. Measure customer satisfaction (CSAT) and collect customer feedback. Reply immediately to customers who ask questions or express concerns.
Outreach campaigns
Nurture more customers in less time with automated outreach. Create one-to-many text campaigns based on customer details like purchases or birthdays. Automatically send personalized drip campaigns for consistent engagement.
Automations
Stay in touch to build your brand. Create text messaging automations based on time of day, keywords, and more. Build multi-step workflows to keep your SMS programs running seamlessly.
Personalization
Provide that personal touch your customers are looking for. Create reusable text templates, and embed custom fields to customize every message. Trigger campaigns based on prospect details like birthdays, purchases, and behaviors.
Performance metrics
Track message engagement and response rates, campaign performance, and your team’s productivity.
Administrative controls
Use team administration tools to customize every team member’s roles and permissions, and hide customers’ personal information where needed.Grow your business
Learn how Heymarket can help you expand your reach, boost satisfaction, and form strong customer relationships that last.
Book a DemoSmall Business SMS FAQs
Have questions about using a texting service for small business? Check out our answers to a few common FAQs below, and reach out to our team to learn more.
How do I start texting customers?
All you need to get started is a business text messaging service. It will help you text-enable your existing number or get a new one, and connect that to your shared inbox. Then, you can text any customer who consents to receive messages. To increase subscribers, create a web-chat-to-text widget, and include your number in customer service emails and on social media.
What kinds of messages can I send?
Texts work well in a variety of situations. Reply to incoming questions, then send SMS customer service messages like ticket follow-ups, order updates, and account alerts. Expand your reach with text message marketing for small business; send collaboration announcements, product tips, and inventory alerts. Use SMS sales to send event details, demo follow-ups, and paperwork alerts.
How do I write a business text message?
Foster positive experiences with customers by chatting in a casual but polite tone. Add that personal touch small-business shoppers expect by including custom fields in all messages. Don’t forget to create templates that you can use over and over. Instead of prioritizing small business SMS marketing campaigns, focus on replying to incoming customer messages.
