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SMS Customer Service Platform

Heymarket is customer service via text message for leading brands. It is intuitive enough for agents to learn in minutes, but powerful enough for manager to track performance. Using SMS for customer service will improve response times, agent productivity, and customer satisfaction. Free, 14 day trial. No credit card required.

SMS customer service Examples for Web Android iOS
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Trusted by Leading Brands

Benefits of an SMS Customer Service Platform

SMS Increases Customer Service Agent Productivity

SMS for customer service agents shortens response times and increases customer satisfaction.

  • Shared inboxes so customer service agents can read and reply to customer SMS.
  • Assign chats to agents and see who is working on what.
  • Templates with merge tokens to send personalized, commonly used replies.
  • Private comments to loop in customer service agents and managers.

SMS Customer Service Software for Managers

Heymarket makes it simple to track agent performance and customer satisfaction with powerful, built-in reports.

  • Reports track which customer service agents are most effective and where to focus training.
  • KPIs and charts to track average response time, first response time, and resolution time.
  • Track usage such as the most commonly used templates and lists.
  • Auto replies to let customers know their SMS has been received and what the expected SLA is.

Improves Customer Support with SMS Integrations

Enterprise grade administrative features and SMS integrations ensure Heymarket works with your existing tools.

  • Works with existing contacts, customer support tools, and CRM.
  • Integrates with Zendesk, Zapier, Slack, Facebook, Salesforce, Aircall, and any website.
  • API to automate messages and sync contacts.

SUPER CHARGE YOUR CONVERSATIONS

text messaging

Business Texting

Send and receive text messages as a team with customers, contractors, and partners.

shared inbox

Shared Inbox

Share SMS customer support messages across a team and reply with shared inbox. Administrators have full control over permissions.

broadcast

Lists

Reach multiple customers at once with a single message. They’ll never see each other and can reply privately to you.

schedule messages

Schedule Messages

Flexible, scheduled messages to individual customers or lists.

Contact Management

Works with your existing contacts, customer service platform, and custom fields.

integrations

Integrations

Integrate with over 1,500 other business apps to leverage existing workflows, contacts, and custom fields.

reports

Reports

Powerful reports to track customer service usage, gain insights, and increase team productivity.

text enable landlines

Text Enable Landlines

Text enable existing landline, toll-free, and VoIP numbers while keeping the voice service intact.

facebook messenger

Omnichannel

A single shared inbox for Facebook messages, text messages, and website widget requests.

Business Text Messaging for Customer Service Teams

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SMS Integrations with Over 1,500 Business Apps

Heymarket logo showing integrations with Facebook, Zapier, Android, and iOS

Heymarket works with your existing contacts, lead generation software, and other business productivity apps.

Simple, Transparent Pricing

Basic

$29 per month
Billed Anually
500 SMS/MMS
per year
Essential Features

Premium

$49 per month
Billed Anually
1,000 SMS/MMS
per year
Powerful Integrations

Team

$99 per month
Billed Anually
2,500 SMS/MMS
per year
Advanced Capabilities

All plans include unlimited users, templates, contacts, and text enabling toll free numbers. Billed annually or monthly. Get details on the pricing page.

Schedule a Demo

See how Heymarket business text messaging can improve customer satisfaction and increase revenue.

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  • Industries
    • Retail
    • Dispatch and Operations
    • Higher Education
    • Recruiting
    • Law Firms
    • Automotive
    • Politics
    • Real Estate
    • Hospitality
    • Fitness
    • Salons and Spas
  • Product
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    • API
  • Customers
  • Pricing
  • Resources
    • Blog
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    • Text to Landline
    • Retail SMS
    • Finance SMS Resources
    • Small Business SMS
    • Real Estate SMS
    • Whitepaper
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