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Heymarket empowers leading brands to deliver personalized SMS customer service. Heymarket is intuitive enough for agents to start texting with customers in minutes, and powerful enough for managers to track and exceed their team’s goals. See how Heymarket can help increase customer satisfaction and speed up resolution time.
Shared Inbox to Manage All Texts
Share messages and reply from one central place. Use private comments to loop in customer service agents and managers.
Permissions Management
Administrators have full control over user permissions and roles.
Personalization Features
Templates with merge tokens save time while keeping messages personalized.
Segmented Lists
Reach multiple customers at once with a message that feels targeted to them personally. They’ll never see other customers’ conversations and can reply privately to you.
Schedule Messages
Scheduled messages and auto-replies with templates and merge tokens keep the conversation going when your team is away.
Reports
Powerful reports to track customer service usage, gain insights, and increase team productivity.
Automations
Streamline customer responses and internal workflows by setting up actions to trigger from message keywords, timing and more.
Omnichannel
A single system for all your SMS and mobile messaging channels.
Secure and Compliant
SOC 2 Type 2 Certified, Telephone Consumer Protection Act (TCPA) Compliant, and Health Insurance Portability and Accountability Act of 1996 (HIPAA) Compliant.
Increase Customer Satisfaction With Business Text
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Heymarket’s business SMS platform integrates with your CRM and existing support tools, bringing your contacts and custom fields all into one place. Use one of our out-of-the-box SMS integrations or build your own with our full-featured API.
All plans include unlimited users, templates, contacts, and text enabling toll free numbers. Billed annually or monthly. Get details on the pricing page.
