Fast, Reliable Customer Support

Text messaging for customer support shortens response times and increases  customer satisfaction.

• Shared inboxes so agents can read and reply to customer messages.
• Assign chats to agents and see who is working on what.
• Templates with merge tokens to send personalized, commonly used replies.
• Private comments to loop in agents and managers.

Heymarket makes it simple to track agent performance and customer satisfaction with powerful, built-in reports.

• Reports track which agents are most effective and where to focus training.
• KPIs and charts to track average response time, first response time, and resolution time.
• Track usage such as the most commonly used templates and lists.
• Auto replies to let customers know their message has been received and what the expected SLA is.

Enterprise grade administrative features and integrations ensure Heymarket works with your existing tools.

• Works with existing contacts, customer support tools, and CRM.
• Integrates with Zapier, Slack, Facebook, and any website.
• API to automate messages and sync contacts.