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Send seamless CSAT surveys within existing messaging conversations.
SMS surveys are customer satisfaction (CSAT) surveys sent via text messages. Recipients respond to surveys on their mobile phones right within their existing texting thread with your business, eliminating the need for external links. Heymarket’s SMS surveys, available to Plus and Pro users, are automated for a seamless experience. After a recipient answers a numerical question, Heymarket sends a follow-up question tailored to their initial response.
Send surveys within messaging threads for immediate feedback, schedule them for the future, or automate them to send after key triggers, like order deliveries.
Collect valuable customer satisfaction (CSAT) data to identify and address individual concerns while gaining insights into broader challenges.
Simplify the feedback process with a user-friendly survey experience, increasing the quantity and quality of complete responses.
Tailor initial survey questions, follow-up questions, and closing messages to suit your business’s needs.
Collect feedback that spans every aspect of your business with our SMS survey tool. Use SMS surveys to measure CSAT for text-based interactions or other touchpoints within the customer journey.
Gather insights immediately after conversations conclude so they’re fresh in recipients’ minds.
Check in with new hires and clients directly after trainings and onboarding activities to ensure they’re prepared to dive in.
Reach out to opted-in customers after their deliveries for valuable insights into the delivery or product experience.
Prior to renewals, reach out to subscribers to check in on their product use and address any snags in their experience.
Increase response rates for event surveys by seeking responses soon after the last gathering or session.
Send longtime customers loyalty program surveys to check in on your most valuable audience.
With Heymarket’s text message survey tool, you can create and send SMS surveys in four simple steps.
Write your numerical opening question. Remember to clarify the meaning of each number (e.g., 1 is poor and 5 is excellent).
Create follow-up questions for each numerical response. For example, a follow-up to 1 might ask the recipient to name a specific concern.
Write a closing message. Be sure to thank your recipient for their participation and continued business.
Send your survey immediately, schedule it for the future, or automate it to send at a key moment in the customer journey.
Set a clear goal before writing any questions so you can craft a focused SMS survey.
Only message customers who have opted in to your SMS services.
Keep questions simple so recipients can answer quickly.
Schedule or send surveys when the topic is most relevant; for example, right after order delivery.
Include relevant details to help recipients answer your questions; for example, name products ordered.
Don’t forget to thank your participants! Thank-you texts are an invaluable way to show recipients your appreciation.
Want to learn more about SMS surveys? Find answers to some common questions below. Contact our team for additional tips, best practices, or information.
Can I send a survey by text?
Yes. Chat-based SMS surveys ask questions within a customer’s existing texting thread with your business. You can also text a link to a survey on another platform, but recipients are less likely to respond to it.
What is the best SMS survey tool?
The perfect SMS feedback survey tool will ensure a seamless experience for both your team and recipients. Look for features like automated follow-up questions and the ability to schedule surveys in the future.
What are common use cases for survey text messages?
Use survey SMS tools to collect feedback on customer service interactions, products, services, events, loyalty programs, trainings, and more.
Is text marketing legal?
Texting your leads, customers, and clients is legal. However, before sending SMS marketing content, you must ask them to opt in to your SMS marketing program. You must also tell them what kinds of text messages you’ll send, and how often.