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Text Messaging for Medium-Sized Businesses
Scale communications alongside your revenue while providing standout customer service. Engage more leads and customers faster with Heymarket’s texting service for midsized businesses.
What is text messaging for medium-sized businesses?
Heymarket is an intuitive mid-market business texting platform that empowers your team to automate personalized engagement and integrate messaging with your favorite business apps. It helps your team keep customer relationships going strong as you scale.
How mid-sized businesses can use texting
New to business texting? Here are six ways your team can start using it in your day-to-day:
Engage leads and customers
Reply to questions in real time through SMS, messaging channels, or webchat-to-text.
Send personalized follow-ups
Schedule or automate check-ins after conversations or order deliveries.
Automate replies
Never miss a connection with auto-replies that let leads and customers know when to expect a response.
Streamline the buyer journey
Make it easy for customers to stay on top of their orders and purchases through SMS order updates.
Strengthen customer relationships
Share personalized promotional messages to turn leads into customers and customers into brand evangelists.
Increase survey responses
Better understand your customers by sending surveys directly within your texting threads.
Keep customers happy while growing revenue
Each of your customers expects a personalized experience. Learn how an enterprise SMS service helps you keep leads and customers happier than ever—without increasing your teams’ workloads.
Capture leads
Capture and manage text opt-ins from anywhere you communicate: on your website, forms, social channels, emails, and more. With just a customer phone number, you can compliantly kick off conversations, watch your contact list grow, then text your new leads later.
Speed up your sales cycle
Set up one-to-many personalized messages. Segment drip campaigns based on custom fields like name, purchases, location, and more. Schedule texts for the future or trigger them based on leads’ actions. Handle objections faster, through texts prospects respond to quickly.
Create happier customer outcomes
Empower agents to engage multiple customers at the same time while maintaining a personal touch. Decrease time and cost per ticket without losing quality. Share customer satisfaction surveys that allow them to give feedback or connect with team members to quickly solve challenges.
Reach customers where they are
Send, receive, and manage messages from your customers’ favorite channels, from SMS to Facebook Messenger. Heymarket’s texting platform connects with the most popular messaging channels so you can manage all conversations from one inbox and track support cases with ease.
Work with tools you love
Heymarket works seamlessly with the business apps you rely on. Use data from your CRM system, ticketing platform, and other apps to build rich contacts, powerful automations, and targeted campaigns that provide a personal touch at scale. Text right from your favorite app’s interface to stay focused in a single platform.
Text with confidence
Build customer trust with a secure and compliant messaging platform. Manage team access with enterprise-grade features like SAML SSO and multi-factor authentication (MFA) along with custom roles and permissions.
Kickstart compliance with help from Heymarket’s SOC 2 Type-2 certified, TCPA-compliant, and HIPAA-compliant platform.
Drive results with business texting
“A higher response rate tells it all. Customers simply respond better to text than email.”
CEO, Methodology
Read the story
“Heymarket seems like it was tailor-made for our needs.”
Internal Operations Specialist at Museum Hack
Read the storySmall business features to grow revenue
Heymarket provides the features your small team needs without compromising on ease of use. Our tools include:
Shared inboxShared inbox
Receive all messages in one shared inbox, including those from text apps, Facebook Messenger, Instagram Messenger, WhatsApp, Apple Messages for Business, and Google’s Business Messages. Collaborate with your team through assignments and private comments.
Contact managementContact management
Work with an unlimited number of contacts as your business grows. Capture and manage customer opt-in through forms and webchat. Import contacts from a CSV or through a CRM integration. Segment them into lists for targeted follow-ups and campaigns.
Chat-based SMS surveysChat-based SMS surveys
Send seamless surveys within your existing messaging conversations. Measure customer satisfaction (CSAT) and collect customer feedback. Reply immediately to customers who ask questions or express concerns.
Outreach campaignsOutreach campaigns
Nurture more customers in less time with automated outreach. Create one-to-many text campaigns based on customer details like purchases or birthdays. Automatically send personalized drip campaigns for consistent engagement.
AutomationsAutomations
Stay in touch to build your brand. Create text messaging automations based on time of day, keywords, and more. Build multi-step workflows to keep your SMS programs running seamlessly.
Personalization Personalization
Provide that personal touch your customers are looking for. Create reusable text templates, and embed custom fields to customize every message. Trigger campaigns based on prospect details like birthdays, purchases, and behaviors.
Performance metricsPerformance metrics
Track message engagement and response rates, campaign performance, and your team’s productivity.
Administrative controlsAdministrative controls
Use team administration tools to customize every team member’s roles and permissions, and hide customers’ personal information where needed.
Shared inbox
Receive all messages in one shared inbox, including those from text apps, Facebook Messenger, Instagram Messenger, WhatsApp, Apple Messages for Business, and Google’s Business Messages. Collaborate with your team through assignments and private comments.
Contact management
Work with an unlimited number of contacts as your business grows. Capture and manage customer opt-in through forms and webchat. Import contacts from a CSV or through a CRM integration. Segment them into lists for targeted follow-ups and campaigns.
Chat-based SMS surveys
Send seamless surveys within your existing messaging conversations. Measure customer satisfaction (CSAT) and collect customer feedback. Reply immediately to customers who ask questions or express concerns.
Outreach campaigns
Nurture more customers in less time with automated outreach. Create one-to-many text campaigns based on customer details like purchases or birthdays. Automatically send personalized drip campaigns for consistent engagement.
Automations
Stay in touch to build your brand. Create text messaging automations based on time of day, keywords, and more. Build multi-step workflows to keep your SMS programs running seamlessly.
Personalization
Provide that personal touch your customers are looking for. Create reusable text templates, and embed custom fields to customize every message. Trigger campaigns based on prospect details like birthdays, purchases, and behaviors.
Performance metrics
Track message engagement and response rates, campaign performance, and your team’s productivity.
Administrative controls
Use team administration tools to customize every team member’s roles and permissions, and hide customers’ personal information where needed.Scale communications as your business grows
Learn how Heymarket can help you cultivate strong customer relationships as your brand evolves.
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