Text Messaging for Medium-Sized Businesses

Scale communications alongside your revenue while providing standout customer service. Engage more leads and customers faster with Heymarket’s texting service for midsized businesses.

Customer asking a question via text message

What is text messaging for medium-sized businesses?

Heymarket is an intuitive mid-market business texting platform that empowers your team to automate personalized engagement and integrate messaging with your favorite business apps. It helps your team keep customer relationships going strong as you scale.

Customer question over text messaging

How mid-sized businesses can use texting

New to business texting? Here are six ways your team can start using it in your day-to-day:

Engage leads and customers

Reply to questions in real time through SMS, messaging channels, or webchat-to-text.

Send personalized follow-ups

Schedule or automate check-ins after conversations or order deliveries.

Automate replies

Never miss a connection with auto-replies that let leads and customers know when to expect a response.

Streamline the buyer journey

Make it easy for customers to stay on top of their orders and purchases through SMS order updates.

Strengthen customer relationships

Share personalized promotional messages to turn leads into customers and customers into brand evangelists.

Increase survey responses

Better understand your customers by sending surveys directly within your texting threads.

Keep customers happy while growing revenue

Each of your customers expects a personalized experience. Learn how an enterprise SMS service helps you keep leads and customers happier than ever—without increasing your teams’ workloads.

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40% more likely to convert

Consumers who get texts vs. those who don’t

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97% of companies

communicate more efficiently through SMS

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209% higher response rate

From texts compared to phone, email, or Facebook

Capture leads

Capture and manage text opt-ins from anywhere you communicate: on your website, forms, social channels, emails, and more. With just a customer phone number, you can compliantly kick off conversations, watch your contact list grow, then text your new leads later.

SMS lead capture form
SMS automated workflow

Speed up your sales cycle

Set up one-to-many personalized messages. Segment drip campaigns based on custom fields like name, purchases, location, and more. Schedule texts for the future or trigger them based on leads’ actions. Handle objections faster, through texts prospects respond to quickly.

Create happier customer outcomes

Empower agents to engage multiple customers at the same time while maintaining a personal touch. Decrease time and cost per ticket without losing quality. Share customer satisfaction surveys that allow them to give feedback or connect with team members to quickly solve challenges.

Text messaging survey
Omnichannel messaging logos

Reach customers where they are

Send, receive, and manage messages from your customers’ favorite channels, from SMS to Facebook Messenger. Heymarket’s texting platform connects with the most popular messaging channels so you can manage all conversations from one inbox and track support cases with ease.

Work with tools you love

Heymarket works seamlessly with the business apps you rely on. Use data from your CRM system, ticketing platform, and other apps to build rich contacts, powerful automations, and targeted campaigns that provide a personal touch at scale. Text right from your favorite app’s interface to stay focused in a single platform.

SMS integrations
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Text with confidence

Build customer trust with a secure and compliant messaging platform. Manage team access with enterprise-grade features like SAML SSO and multi-factor authentication (MFA) along with custom roles and permissions.
Kickstart compliance with help from Heymarket’s SOC 2 Type-2 certified, TCPA-compliant, and HIPAA-compliant platform.

Drive results with business texting

“It saves an enormous amount of time for our providers.”

Landon Lawson

CEO, ReadiVet

Read the story

“A higher response rate tells it all. Customers simply respond better to text than email.”

Julie Nguyen

CEO, Methodology

Read the story

“Heymarket seems like it was tailor-made for our needs.”

Sam Warnke

Internal Operations Specialist at Museum Hack

Read the story

Small business features to grow revenue

Heymarket provides the features your small team needs without compromising on ease of use. Our tools include:

Message bubble icon Shared inbox

Shared inbox

Receive all messages in one shared inbox, including those from text apps, Facebook Messenger, Instagram Messenger, WhatsApp, Apple Messages for Business, and Google’s Business Messages. Collaborate with your team through assignments and private comments.
Contact icon Contact management

Contact management

Work with an unlimited number of contacts as your business grows. Capture and manage customer opt-in through forms and webchat. Import contacts from a CSV or through a CRM integration. Segment them into lists for targeted follow-ups and campaigns.
Survey icon Chat-based SMS surveys

Chat-based SMS surveys

Send seamless surveys within your existing messaging conversations. Measure customer satisfaction (CSAT) and collect customer feedback. Reply immediately to customers who ask questions or express concerns.
Outreach campaign icon Outreach campaigns

Outreach campaigns

Nurture more customers in less time with automated outreach. Create one-to-many text campaigns based on customer details like purchases or birthdays. Automatically send personalized drip campaigns for consistent engagement.
Automations icon Automations

Automations

Stay in touch to build your brand. Create text messaging automations based on time of day, keywords, and more. Build multi-step workflows to keep your SMS programs running seamlessly.
Personalization icon Personalization

Personalization

Provide that personal touch your customers are looking for. Create reusable text templates, and embed custom fields to customize every message. Trigger campaigns based on prospect details like birthdays, purchases, and behaviors.
Reports icon Performance metrics

Performance metrics

Track message engagement and response rates, campaign performance, and your team’s productivity.
Administration icon Administrative controls

Administrative controls

Use team administration tools to customize every team member’s roles and permissions, and hide customers’ personal information where needed.
Message bubble icon

Shared inbox

Receive all messages in one shared inbox, including those from text apps, Facebook Messenger, Instagram Messenger, WhatsApp, Apple Messages for Business, and Google’s Business Messages. Collaborate with your team through assignments and private comments.
Contact icon

Contact management

Work with an unlimited number of contacts as your business grows. Capture and manage customer opt-in through forms and webchat. Import contacts from a CSV or through a CRM integration. Segment them into lists for targeted follow-ups and campaigns.
Survey icon

Chat-based SMS surveys

Send seamless surveys within your existing messaging conversations. Measure customer satisfaction (CSAT) and collect customer feedback. Reply immediately to customers who ask questions or express concerns.
Outreach campaign icon

Outreach campaigns

Nurture more customers in less time with automated outreach. Create one-to-many text campaigns based on customer details like purchases or birthdays. Automatically send personalized drip campaigns for consistent engagement.
Automations icon

Automations

Stay in touch to build your brand. Create text messaging automations based on time of day, keywords, and more. Build multi-step workflows to keep your SMS programs running seamlessly.
Personalization icon

Personalization

Provide that personal touch your customers are looking for. Create reusable text templates, and embed custom fields to customize every message. Trigger campaigns based on prospect details like birthdays, purchases, and behaviors.
Reports icon

Performance metrics

Track message engagement and response rates, campaign performance, and your team’s productivity.
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Administrative controls

Use team administration tools to customize every team member’s roles and permissions, and hide customers’ personal information where needed.

Scale communications as your business grows

Learn how Heymarket can help you cultivate strong customer relationships as your brand evolves. 

Book a Demo