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Scale communications alongside your revenue while providing standout customer service. Engage more leads and customers faster with Heymarket’s texting service for midsized businesses.
Heymarket is an intuitive mid-market business texting platform that empowers your team to automate personalized engagement and integrate messaging with your favorite business apps. It helps your team keep customer relationships going strong as you scale.
New to business texting? Here are six ways your team can start using it in your day-to-day:
Reply to questions in real time through SMS, messaging channels, or webchat-to-text.
Schedule or automate check-ins after conversations or order deliveries.
Never miss a connection with auto-replies that let leads and customers know when to expect a response.
Make it easy for customers to stay on top of their orders and purchases through SMS order updates.
Share personalized promotional messages to turn leads into customers and customers into brand evangelists.
Better understand your customers by sending surveys directly within your texting threads.
Each of your customers expects a personalized experience. Learn how an enterprise SMS service helps you keep leads and customers happier than ever—without increasing your teams’ workloads.
Capture and manage text opt-ins from anywhere you communicate: on your website, forms, social channels, emails, and more. With just a customer phone number, you can compliantly kick off conversations, watch your contact list grow, then text your new leads later.
Set up one-to-many personalized messages. Segment drip campaigns based on custom fields like name, purchases, location, and more. Schedule texts for the future or trigger them based on leads’ actions. Handle objections faster, through texts prospects respond to quickly.
Empower agents to engage multiple customers at the same time while maintaining a personal touch. Decrease time and cost per ticket without losing quality. Share customer satisfaction surveys that allow them to give feedback or connect with team members to quickly solve challenges.
Send, receive, and manage messages from your customers’ favorite channels, from SMS to Facebook Messenger. Heymarket’s texting platform connects with the most popular messaging channels so you can manage all conversations from one inbox and track support cases with ease.
Heymarket works seamlessly with the business apps you rely on. Use data from your CRM system, ticketing platform, and other apps to build rich contacts, powerful automations, and targeted campaigns that provide a personal touch at scale. Text right from your favorite app’s interface to stay focused in a single platform.
Build customer trust with a secure and compliant messaging platform. Manage team access with enterprise-grade features like SAML SSO and multi-factor authentication (MFA) along with custom roles and permissions.
Kickstart compliance with help from Heymarket’s SOC 2 Type-2 certified, TCPA-compliant, and HIPAA-compliant platform.
“It saves an enormous amount of time for our providers.”
CEO, ReadiVetRead the story
“A higher response rate tells it all. Customers simply respond better to text than email.”
CEO, MethodologyRead the story
“Heymarket seems like it was tailor-made for our needs.”
Internal Operations Specialist at Museum HackRead the story
Heymarket provides the features your small team needs without compromising on ease of use. Our tools include: