Intuitive Texting Service for Small Business

Customers choose small businesses because they want to connect with real people who make high-quality products. Texting adds that personal touch they crave. With Heymarket’s easy-to-use texting service for small business, you can start engaging customers through personalized chats in no time.

Customer sending a small business SMS

What is text messaging for small business?

Heymarket is an intuitive small business SMS platform that helps teams speed up customer communications and automate engagement—all while maintaining that personal touch. It saves you time while you expand your reach, boost satisfaction, and form strong customer relationships.

Customer asking a question via text message

How small businesses can use texting

New to business texting? Here are six ways your team can start using it in your day-to-day:

Engage leads and customers

Reply to questions in real time through SMS, messaging channels, or webchat-to-text.

Send personalized follow-ups

Schedule or automate check-ins after conversations or order deliveries.

Automate replies

Never miss a connection with auto-replies that let leads and customers know when to expect a response.

Streamline the buyer journey

Make it easy for customers to stay on top of their orders and purchases through SMS order updates.

Strengthen customer relationships

Share personalized promotional messages to turn leads into customers and customers into brand evangelists.

Increase survey responses

Better understand your customers by sending surveys directly within your texting threads.

Save time with texting

Your customers want fast, personalized communications. Learn how a user-friendly texting service for small business helps you engage leads, expand your customer base, and meet demand as your business thrives.

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98% open rate

for text messages

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97% of companies

communicate more efficiently through SMS

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209% higher response rate

than phone, email, or Facebook

Expand your reach

Capture and manage text opt-ins from anywhere you communicate: on your website, forms, social channels, emails, and more. With just a phone number, you can compliantly kick off conversations, watch your contact list grow, then text new leads later.

SMS lead capture form
Collaborating with team via text message

Collaborate as a team

Communicate with customers at scale with powerful shared inboxes. See all customer messaging history in one place. Use @ mentions and private comments to collaborate in-line on text conversations. Assign messages to the right team member to improve response times and make sure no texts fall through the cracks.

Speed up your sales cycle

Set up one-to-many personalized messages. Segment drip campaigns based on custom fields, including: name, purchases, location, and more. Schedule texts for the future or trigger them based on leads’ actions. Answer objections, faster, through messages customers open quickly.

SMS automated workflow
Text messaging survey

Create happier customer outcomes

Engage multiple customers at the same time while maintaining a personal touch. Decrease time and cost per ticket without losing quality. Share customer satisfaction surveys that allow them to give feedback or connect with team members to quickly solve challenges.

Reach customers where they are

Send, receive, and manage messages from your customers’ favorite channels, from SMS to Facebook and Instagram Messenger. Heymarket’s texting platform connects with the most popular messaging channels so you can manage all conversations from one inbox and track support cases with ease.

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SMS integrations

Work with tools you love

Heymarket works seamlessly with the tools you rely on. Use data from your CRM system, eCommerce platforms like Shopify, or other business apps to build rich contacts, powerful automations, and personalized campaigns that keep customers happy.

Text with confidence

Keep your data secure on Heymarket’s SOC 2 Type-2 certified, TCPA-compliant, and HIPAA-compliant platform. Enterprise-grade features like SAML SSO and custom user permissions provide granular user access control.

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Drive results with business texting

“I have three screens up at all times. Heymarket is one of them.”

Jennifer Williams

Store director, Adorn Bridal Nashville

Read the story

“Easy, useful, great functionality.”

Autumn A.

Business Founder, HubSpot App Marketplace Review

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“Heymarket is another way to reach and assist our customers in real time.”

Lori C.

Store manager, BMFCE

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Small business features to grow revenue

Heymarket provides the features your small team needs without compromising on ease of use. Our tools include:

Message bubble icon Shared inbox

Shared inbox

Receive all messages in one shared inbox, including those from text apps, Facebook Messenger, Instagram Messenger, WhatsApp, Apple Messages for Business, and Google’s Business Messages. Collaborate with your team through assignments and private comments.
Contact icon Contact management

Contact management

Work with an unlimited number of contacts as your business grows. Capture and manage customer opt-in through forms and webchat. Import contacts from a CSV or through a CRM integration. Segment them into lists for targeted follow-ups and campaigns.
Survey icon Chat-based SMS surveys

Chat-based SMS surveys

Send seamless surveys within your existing messaging conversations. Measure customer satisfaction (CSAT) and collect customer feedback. Reply immediately to customers who ask questions or express concerns.
Outreach campaign icon Outreach campaigns

Outreach campaigns

Nurture more customers in less time with automated outreach. Create one-to-many text campaigns based on customer details like purchases or birthdays. Automatically send personalized drip campaigns for consistent engagement.
Automations icon Automations

Automations

Stay in touch to build your brand. Create text messaging automations based on time of day, keywords, and more. Build multi-step workflows to keep your SMS programs running seamlessly.
Personalization icon Personalization

Personalization

Provide that personal touch your customers are looking for. Create reusable text templates, and embed custom fields to customize every message. Trigger campaigns based on prospect details like birthdays, purchases, and behaviors.
Reports icon Performance metrics

Performance metrics

Track message engagement and response rates, campaign performance, and your team’s productivity.
Administration icon Administrative controls

Administrative controls

Use team administration tools to customize every team member’s roles and permissions, and hide customers’ personal information where needed.
Message bubble icon

Shared inbox

Receive all messages in one shared inbox, including those from text apps, Facebook Messenger, Instagram Messenger, WhatsApp, Apple Messages for Business, and Google’s Business Messages. Collaborate with your team through assignments and private comments.
Contact icon

Contact management

Work with an unlimited number of contacts as your business grows. Capture and manage customer opt-in through forms and webchat. Import contacts from a CSV or through a CRM integration. Segment them into lists for targeted follow-ups and campaigns.
Survey icon

Chat-based SMS surveys

Send seamless surveys within your existing messaging conversations. Measure customer satisfaction (CSAT) and collect customer feedback. Reply immediately to customers who ask questions or express concerns.
Outreach campaign icon

Outreach campaigns

Nurture more customers in less time with automated outreach. Create one-to-many text campaigns based on customer details like purchases or birthdays. Automatically send personalized drip campaigns for consistent engagement.
Automations icon

Automations

Stay in touch to build your brand. Create text messaging automations based on time of day, keywords, and more. Build multi-step workflows to keep your SMS programs running seamlessly.
Personalization icon

Personalization

Provide that personal touch your customers are looking for. Create reusable text templates, and embed custom fields to customize every message. Trigger campaigns based on prospect details like birthdays, purchases, and behaviors.
Reports icon

Performance metrics

Track message engagement and response rates, campaign performance, and your team’s productivity.
Key icon

Administrative controls

Use team administration tools to customize every team member’s roles and permissions, and hide customers’ personal information where needed.

Grow your business

Learn how Heymarket can help you expand your reach, boost satisfaction, and form strong customer relationships that last. 

Book a Demo

Small Business SMS FAQs

Have questions about using a texting service for small business? Check out our answers to a few common FAQs below, and reach out to our team to learn more.

All you need to get started is a business text messaging service. It will help you text-enable your existing number or get a new one, and connect that to your shared inbox. Then, you can text any customer who consents to receive messages. To increase subscribers, create a web-chat-to-text widget, and include your number in customer service emails and on social media.

Texts work well in a variety of situations. Reply to incoming questions, then send SMS customer service messages like ticket follow-ups, order updates, and account alerts. Expand your reach with text message marketing for small business; send collaboration announcements, product tips, and inventory alerts. Use SMS sales to send event details, demo follow-ups, and paperwork alerts.

Foster positive experiences with customers by chatting in a casual but polite tone. Add that personal touch small-business shoppers expect by including custom fields in all messages. Don’t forget to create templates that you can use over and over. Instead of prioritizing small business SMS marketing campaigns, focus on replying to incoming customer messages.