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Answer texts faster with assignments
Route chats to the right team members to improve efficiency.
What are assignments?
Assignments let you allocate inbound text messages to yourself or team members. Once you assign a chat, only the assignee will receive notifications, reducing clutter in your shared inbox. Assignments help your team respond faster, focus, and create a consistent communications experience. Heymarket can also automate assignments, distributing chats based on first responder or contact intent.
Benefits of Heymarket’s assignments
Simplify to-do lists and empower team members to focus on their own tasks. Give inbound conversations your team’s undivided attention, fostering strong relationships with recipients.
Expedite chat management
Allocate inbound messages in just two clicks.
Minimize distractions
Receive notifications for relevant chats only.
Automate assignments
Distribute chats based on first responder or intent.
What customers say about Heymarket
60% response rate
“Heymarket’s Salesforce SMS integration makes messaging leads and customers a smooth experience for our agents.”
10x Increase in agent capacity
“The biggest thing about being able to text with our customers is the relationship we’re able to build. Messaging is key for referrals and retention.”
12% increase in productivity
“Replying quickly to incoming queries has empowered our team to earn customer trust and build valuable relationships.”
Check out our full feature list
Build strong connections with the people who matter most to your business with Heymarket’s powerful text messaging features.
Learn more
