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Route chats to the right team members to improve efficiency.
Assignments let you allocate inbound text messages to yourself or team members. Once you assign a chat, only the assignee will receive notifications, reducing clutter in your shared inbox. Assignments help your team respond faster, focus, and create a consistent communications experience. Heymarket can also automate assignments, distributing chats based on first responder or contact intent.
Simplify to-do lists and empower team members to focus on their own tasks. Give inbound conversations your team’s undivided attention, fostering strong relationships with recipients.
Allocate inbound messages in just two clicks.
Receive notifications for relevant chats only.
Distribute chats based on first responder or intent.
60% response rate
“Heymarket’s Salesforce SMS integration makes messaging leads and customers a smooth experience for our agents.”
10x Increase in agent capacity
“The biggest thing about being able to text with our customers is the relationship we’re able to build. Messaging is key for referrals and retention.”
12% increase in productivity
“Replying quickly to incoming queries has empowered our team to earn customer trust and build valuable relationships.”