Your guide for launching SMS customer service

Customer communications preferences have shifted toward messaging for the last few years. As customers embrace these fast channels, they’re expecting businesses to offer the same exceptional customer service over texting. This guide shows you how to create a top-notch customer experience over text messaging.

You’ll learn:

• What SMS customer service is
• Best practices for customer service agents and managers
• How to use SMS templates and automations
• How to track your business texting performance