Every customer’s text is unique, like their personality. But your replies should be consistent and on-brand. Introductory business SMS templates make it easier to use a recognizable and repeatable brand voice from the get-go.
What Are Business SMS Templates?
SMS templates are basic text messaging scripts that you can reuse. You can include custom fields from within your business SMS platform or CRM to personalize outgoing texts. Ultimately, SMS templates help you quickly answer customer queries, especially FAQs.
What Are Introductory Business SMS Templates?
Introductory texts are the first texts you send customers. They’re key to starting off your texting relationship on the right foot.
These texts can differ depending on a lot of factors. For example, a startup might want to use a different tone than an established enterprise. A customer service team might want to use different content than a sales team.
That’s where introductory business SMS templates come in. They’re reusable introductory texts that help your team present a unified front. Explore the following 12 introductory business SMS templates to get a good sense of what yours might look like.
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Get the templatesIntroductory Business SMS Templates to Confirm Opt Ins
Before you can start conversations with customers, they need to opt in to receiving texts from your business. Send customers automatic confirmations as soon as they text opt-in keywords or provide their information via web forms. A confirmation text ensures that you’re adhering to applicable regulations. It also lets customers know what texts from your business will look like in the future. After you craft your opt-in SMS template, you can set your business SMS platform to automatically personalize and send the message when customers text in with the appropriate keywords:
Hello, {{first name}}, you’ve opted in to SMS notifications from Strachan & Crawley LLC. Please reply to confirm. You can text STOP at any time to unsubscribe.
Hey, {{first name}}, this is Pet Box Inc. Thanks for opting in for SMS updates! You can reply to confirm or text STOP at any time to unsubscribe.
Hi there, {{first name}}, Spice and Stars Salon here! You’ve opted in to receive texts from our VIP texting program. ⭐ Reply YES to confirm, or text STOP and we’ll stop texting you immediately.
Introductory Business SMS Templates for Customer Service
You can reach out to customers who have opted in with valuable content, like customer service updates or feedback requests. Create an introductory customer service SMS template for the first customer service notification that you send customers. It should offer them basic information and a reminder that they opted in to your SMS services:
Hey, {{first name}}, this is {{agent}} from Sunbeam Crystals. Thanks for opting in for customer service SMS updates. Reply with STOP at any time to stop receiving further messages.
Hello, {{first name}}, this is {{agent name}} from Polk City Dentists. 🦷 You’ve got your first appointment with us on {{appointment date}} at {{appointment time}}. Please reply to confirm or to reschedule. You have opted into our SMS services, but text STOP if you’d like to unsubscribe at any point.
Hi there, {{first name}}, {{agent}} here. I’d love to help you with your {{action}}. Feel free to text me at this number. If you’d like to switch to another format, please check out our contact options here >> {{URL for Contact Us page}}. Reply with STOP to unsubscribe.
Introductory Business SMS Templates for Dispatch
Coordinating deliveries and processing orders takes communication. Using business SMS, you can maintain your company’s branding, even when dealing with real-time logistical problems. These messages can start with you or your customer. Either way, you should introduce yourself so customers know exactly with whom they’re connecting:
Hello, {{first name}}, this is {{delivery person name}} from Carrots & Carbs Vegan. I’m outside {{customer address}} with your delivery. Where can I meet you? Reply with STOP to stop receiving messages.
Hi there, {{first name}}, {{agent}} from Devil’s Mountain Pizza here. I’m sorry that your order hasn’t arrived. Can you give me your address and order number? Reply with STOP to unsubscribe.
Hey, {{first name}}, this is {{agent}} from S.T. Jewelry. Apologies for the {{delivery problem}}! Please let me know what your address is and we can get started on reordering for you. Reply with STOP to stop receiving messages.
Introductory Business SMS Templates For Sales Teams
Customers love communicating through texts; in fact, 90% of customers qualified as leads would rather communicate via texts than phone calls. Ensure your leads have opted in via web forms or texted-in keywords before writing them. Then, in your business SMS template, include introductory information and a recap explaining why you’re messaging them:
Hi there {{first name}}, this is {{agent}} from Detective Video Games Inc. I noticed you showed interest in our new product via a Facebook ad yesterday. Are you interested in being a beta tester? Text STOP to unsubscribe.
Hey {{first name}}, {{agent}} from ScienceTrust Software here. We talked yesterday about the {{product}}. Do you have any more questions for me, or are you ready to start a free trial? Text STOP to stop receiving texts.
Hello {{first name}}! {{agent}} from {{business}} here. I noticed that you indicated that you prefer to text with me instead of email, which is great. SMS is way faster. Did you decide whether you wanted to {{action}} yet?
Facing a blank text message template and need inspiration? Check out our 10 Must-Have SMS Templates.
