Scale your customer service texting with templates

Text templates are a crucial tool for your customer messaging strategy. These reusable business text messages are a huge time-saver to customer service teams, who often send identical texts to multiple customers throughout the day. Using templates allows your team to spend less time writing repetitive messages, and more time focusing on customers’ needs.

In this guide, we share 10 must-have SMS templates for your customer service team, including:

• Text messaging opt-in confirmations
• Auto-replies to use outside of business hours
• Appointment reminders
• Order confirmations
• Feedback requests
• Follow-ups
• And more!