How to engage customers with texting

Business text messaging is a powerful customer engagement tool. It’s easy for your customers to text in, and your team can easily respond to their questions. Because texting has a 98% open rate, your customers are likely to read and engage with your outreach.

But it can be challenging to know where to get started. In this guide, you’ll learn:.

  • What SMS customer engagement is 
  • Basic customer engagement strategies
  • How to use text templates for customer engagement

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