Customized pricing that scales with you
Standard
$ /user/month
Billed annually
Minimum 2 users
What's included
- 2 way messaging and email
- Shared inbox
- Conversation management
- Unlimited contacts
- Templates and tags
- Basic reporting
- HubSpot integration
Plus
$ /user/month
Billed annually
Minimum 2 users
What's included
- Features in Standard
- Lists and campaigns
- Automations
- Advanced reporting and analytics
- ✦ AI Essentials
Integrate with Microsoft Teams, Zapier, and more*
* excludes Salesforce
Pro
$ /user/month
Billed annually
Minimum 2 users
What's included
- Features in Plus
- ✦ AI Advanced
- API access
- Advanced administration and security
Salesforce Add-on Available
$7.50/user/month
Enterprise
What's included
- Features in Pro
- Custom users
- Custom feature configuration
- White-glove onboarding
- Additional training resources
- Priority support services
- Higher volume messaging
Full Feature Breakdown
Compare each plan’s features and benefits. Still unsure which plan is best for you? Get in touch with our team.
Compare features by plan | Standard $49/user/month billed annually | Plus $99/user/month billed annually | Pro $199/user/month billed annually | Enterprise Custom Pricing Contact us |
|---|
Essentials
Compare features by plan | Standard $49 per user/month billed annually | Plus $99 per user/month billed annually | Pro $199 per user/month billed annually | Enterprise Custom Pricing |
|---|---|---|---|---|
| Shared inbox | ||||
| New or existing phone numbers | ||||
| Picture messages (MMS) | ||||
| Group messaging | ||||
| Reminders | ||||
| Close chats | ||||
| Templates | ||||
| Message search | ||||
| Text enabled number | ||||
| Port number | ||||
| Click to text (Chrome Widget) | ||||
| Call forwarding | ||||
| Inbox transfer | ||||
| Omnichannel shared inbox Beta | ||||
| Rich text email composer Beta | ||||
| Threading history |
Contact Management
Compare features by plan | Standard $49 per user/month billed annually | Plus $99 per user/month billed annually | Pro $199 per user/month billed annually | Enterprise Custom Pricing |
|---|---|---|---|---|
| Unlimited contacts | ||||
| Contact segmentation | ||||
| Contact import | ||||
| Contact export | ||||
| Message import |
Surveys
Compare features by plan | Standard $49 per user/month billed annually | Plus $99 per user/month billed annually | Pro $199 per user/month billed annually | Enterprise Custom Pricing |
|---|---|---|---|---|
| CSAT |
Channels
Compare features by plan | Standard $49 per user/month billed annually | Plus $99 per user/month billed annually | Pro $199 per user/month billed annually | Enterprise Custom Pricing |
|---|---|---|---|---|
| SMS/MMS | ||||
| Email Beta | ||||
| Website widget - Chat + SMS | ||||
| Facebook Messenger | ||||
| Apple Messages for Business | ||||
| Instagram Messaging |
Integrations
Compare features by plan | Standard $49 per user/month billed annually | Plus $99 per user/month billed annually | Pro $199 per user/month billed annually | Enterprise Custom Pricing |
|---|---|---|---|---|
| Microsoft Teams | ||||
| HubSpot | ||||
| Salesforce (requires additional license) | ||||
| Slack | ||||
| Shopify | ||||
| Zapier | ||||
| Zendesk | ||||
| Aircall | ||||
| Clio | ||||
| Google Drive | ||||
| Help Scout | ||||
| API support |
Productivity
Compare features by plan | Standard $49 per user/month billed annually | Plus $99 per user/month billed annually | Pro $199 per user/month billed annually | Enterprise Custom Pricing |
|---|---|---|---|---|
| Custom signature | ||||
| Schedule messages | ||||
| Merge tokens | ||||
| Bulk actions | ||||
| Custom fields | ||||
| Snooze conversations | ||||
| Waiting indicator |
Agent Collaboration
Compare features by plan | Standard $49 per user/month billed annually | Plus $99 per user/month billed annually | Pro $199 per user/month billed annually | Enterprise Custom Pricing |
|---|---|---|---|---|
| Assignments | ||||
| Block contacts | ||||
| Private comments | ||||
| Notes | ||||
| Signature | ||||
| Presence | ||||
| Typing indicator | ||||
| Do not disturb |
Mass Outreach
Compare features by plan | Standard $49 per user/month billed annually | Plus $99 per user/month billed annually | Pro $199 per user/month billed annually | Enterprise Custom Pricing |
|---|---|---|---|---|
| List broadcast | ||||
| Campaigns | ||||
| Outreach reports | ||||
| List segmentation | ||||
| List-based email broadcast Coming soon | ||||
| Multi-step email campaigns Coming soon | ||||
| Rich text email composer Coming soon | ||||
| Drag and drop email builder Coming soon | ||||
| Schedule broadcasts | ||||
| Email template gallery Coming soon | ||||
| Shareable draft emails |
Automations
Compare features by plan | Standard $49 per user/month billed annually | Plus $99 per user/month billed annually | Pro $199 per user/month billed annually | Enterprise Custom Pricing |
|---|---|---|---|---|
| Time-based automations | ||||
| Event-based automation | ||||
| Multi-step workflows | ||||
| Business rules | ||||
| Workflow prioritization | ||||
| Multi-channel automation Coming soon |
AI Assistance
Compare features by plan | Standard $49 per user/month billed annually | Plus $99 per user/month billed annually | Pro $199 per user/month billed annually | Enterprise Custom Pricing |
|---|---|---|---|---|
| Message translate | ||||
| Message tuning Formalize, expand, summarize | ||||
| Conversation summary | ||||
| Contact sentiment | ||||
| Suggested response |
Reports and Analytics
Compare features by plan | Standard $49 per user/month billed annually | Plus $99 per user/month billed annually | Pro $199 per user/month billed annually | Enterprise Custom Pricing |
|---|---|---|---|---|
| Team administration | ||||
| Usage-based reports | ||||
| Productivity reports | ||||
| Report exports | ||||
| Chat export | ||||
| Email open rate tracking Coming soon | ||||
| Email click-through rate tracking Coming soon | ||||
| Email reply rate tracking Coming soon | ||||
| Email bounce & unsubscribe reporting Coming soon |
Notifications
Compare features by plan | Standard $49 per user/month billed annually | Plus $99 per user/month billed annually | Pro $199 per user/month billed annually | Enterprise Custom Pricing |
|---|---|---|---|---|
| Browser-based notifications | ||||
| Slack notifications | ||||
Administration and Security
Compare features by plan | Standard $49 per user/month billed annually | Plus $99 per user/month billed annually | Pro $199 per user/month billed annually | Enterprise Custom Pricing |
|---|---|---|---|---|
| Team administration | ||||
| SAML-based SSO | ||||
| Directory sync (requires additional license) | ||||
| Hide PII | ||||
| Custom user roles and permissions | ||||
| SSL security | ||||
| Two-factor authentication (2FA) | ||||
| Template permissions | ||||
| Restricted view | ||||
| Configurable data retention |
Compliance
Compare features by plan | Standard $49 per user/month billed annually | Plus $99 per user/month billed annually | Pro $199 per user/month billed annually | Enterprise Custom Pricing |
|---|---|---|---|---|
| Opt In management | ||||
| Double opt-in | ||||
| HIPAA enabled | ||||
| SOC 2 Type 2 | ||||
| Quiet hours |
Support and Onboarding
Compare features by plan | Standard $49 per user/month billed annually | Plus $99 per user/month billed annually | Pro $199 per user/month billed annually | Enterprise Custom Pricing |
|---|---|---|---|---|
| Email support | ||||
| Live chat (in-app) support | ||||
| White-glove onboarding | ||||
| Support hours | 9AM to 8PM ET Monday through Friday Excluding holidays | 9AM to 8PM ET Monday through Friday Excluding holidays | 9AM to 8PM ET 7×365 Including holidays | 9AM to 8PM ET 7×365 Including holidays |
Standard $49 per user/month billed annually |
|---|
Essentials
Compare features by plan | Standard $49 per user/month billed annually |
|---|---|
| Shared inbox | |
| New or existing phone numbers | |
| Picture messages (MMS) | |
| Group messaging | |
| Reminders | |
| Close chats | |
| Templates | |
| Message search | |
| Text enabled number | |
| Port number | |
| Click to text (Chrome Widget) | |
| Call forwarding | |
| Inbox transfer | |
| Omnichannel shared inbox Beta | |
| Rich text email composer Beta | |
| Threading history |
Contact Management
Compare features by plan | Standard $49 per user/month billed annually |
|---|---|
| Unlimited contacts | |
| Contact segmentation | |
| Contact import | |
| Contact export | |
| Message import |
Surveys
Compare features by plan | Standard $49 per user/month billed annually |
|---|---|
| CSAT |
Channels
Compare features by plan | Standard $49 per user/month billed annually |
|---|---|
| SMS/MMS | |
| Email Beta | |
| Website widget - Chat + SMS | |
| Facebook Messenger | |
| Apple Messages for Business | |
| Instagram Messaging |
Integrations
Compare features by plan | Standard $49 per user/month billed annually |
|---|---|
| Microsoft Teams | |
| HubSpot | |
| Salesforce (requires additional license) | |
| Slack | |
| Shopify | |
| Zapier | |
| Zendesk | |
| Aircall | |
| Clio | |
| Google Drive | |
| Help Scout | |
| API support |
Productivity
Compare features by plan | Standard $49 per user/month billed annually |
|---|---|
| Custom signature | |
| Schedule messages | |
| Merge tokens | |
| Bulk actions | |
| Custom fields | |
| Snooze conversations | |
| Waiting indicator |
Agent Collaboration
Compare features by plan | Standard $49 per user/month billed annually |
|---|---|
| Assignments | |
| Block contacts | |
| Private comments | |
| Notes | |
| Signature | |
| Presence | |
| Typing indicator | |
| Do not disturb |
Mass Outreach
Compare features by plan | Standard $49 per user/month billed annually |
|---|---|
| List broadcast | |
| Campaigns | |
| Outreach reports | |
| List segmentation | |
| List-based email broadcast Coming soon | |
| Multi-step email campaigns Coming soon | |
| Rich text email composer Coming soon | |
| Drag and drop email builder Coming soon | |
| Schedule broadcasts | |
| Email template gallery Coming soon | |
| Shareable draft emails |
Automations
Compare features by plan | Standard $49 per user/month billed annually |
|---|---|
| Time-based automations | |
| Event-based automation | |
| Multi-step workflows | |
| Business rules | |
| Workflow prioritization | |
| Multi-channel automation Coming soon |
AI Assistance
Compare features by plan | Standard $49 per user/month billed annually |
|---|---|
| Message translate | |
| Message tuning Formalize, expand, summarize | |
| Conversation summary | |
| Contact sentiment | |
| Suggested response |
Reports and Analytics
Compare features by plan | Standard $49 per user/month billed annually |
|---|---|
| Team administration | |
| Usage-based reports | |
| Productivity reports | |
| Report exports | |
| Chat export | |
| Email open rate tracking Coming soon | |
| Email click-through rate tracking Coming soon | |
| Email reply rate tracking Coming soon | |
| Email bounce & unsubscribe reporting Coming soon |
Notifications
Compare features by plan | Standard $49 per user/month billed annually |
|---|---|
| Browser-based notifications | |
| Slack notifications | |
Administration and Security
Compare features by plan | Standard $49 per user/month billed annually |
|---|---|
| Team administration | |
| SAML-based SSO | |
| Directory sync (requires additional license) | |
| Hide PII | |
| Custom user roles and permissions | |
| SSL security | |
| Two-factor authentication (2FA) | |
| Template permissions | |
| Restricted view | |
| Configurable data retention |
Compliance
Compare features by plan | Standard $49 per user/month billed annually |
|---|---|
| Opt In management | |
| Double opt-in | |
| HIPAA enabled | |
| SOC 2 Type 2 | |
| Quiet hours |
Support and Onboarding
Compare features by plan | Standard $49 per user/month billed annually |
|---|---|
| Email support | |
| Live chat (in-app) support | |
| White-glove onboarding | |
| Support hours | 9AM to 8PM ET Monday through Friday Excluding holidays |
Plus $99 per user/month billed annually |
|---|
Essentials
Compare features by plan | Plus $99 per user/month billed annually |
|---|---|
| Shared inbox | |
| New or existing phone numbers | |
| Picture messages (MMS) | |
| Group messaging | |
| Reminders | |
| Close chats | |
| Templates | |
| Message search | |
| Text enabled number | |
| Port number | |
| Click to text (Chrome Widget) | |
| Call forwarding | |
| Inbox transfer | |
| Omnichannel shared inbox Beta | |
| Rich text email composer Beta | |
| Threading history |
Contact Management
Compare features by plan | Plus $99 per user/month billed annually |
|---|---|
| Unlimited contacts | |
| Contact segmentation | |
| Contact import | |
| Contact export | |
| Message import |
Surveys
Compare features by plan | Plus $99 per user/month billed annually |
|---|---|
| CSAT |
Channels
Compare features by plan | Plus $99 per user/month billed annually |
|---|---|
| SMS/MMS | |
| Email Beta | |
| Website widget - Chat + SMS | |
| Facebook Messenger | |
| Apple Messages for Business | |
| Instagram Messaging |
Integrations
Compare features by plan | Plus $99 per user/month billed annually |
|---|---|
| Microsoft Teams | |
| HubSpot | |
| Salesforce (requires additional license) | |
| Slack | |
| Shopify | |
| Zapier | |
| Zendesk | |
| Aircall | |
| Clio | |
| Google Drive | |
| Help Scout | |
| API support |
Productivity
Compare features by plan | Plus $99 per user/month billed annually |
|---|---|
| Custom signature | |
| Schedule messages | |
| Merge tokens | |
| Bulk actions | |
| Custom fields | |
| Snooze conversations | |
| Waiting indicator |
Agent Collaboration
Compare features by plan | Plus $99 per user/month billed annually |
|---|---|
| Assignments | |
| Block contacts | |
| Private comments | |
| Notes | |
| Signature | |
| Presence | |
| Typing indicator | |
| Do not disturb |
Mass Outreach
Compare features by plan | Plus $99 per user/month billed annually |
|---|---|
| List broadcast | |
| Campaigns | |
| Outreach reports | |
| List segmentation | |
| List-based email broadcast Coming soon | |
| Multi-step email campaigns Coming soon | |
| Rich text email composer Coming soon | |
| Drag and drop email builder Coming soon | |
| Schedule broadcasts | |
| Email template gallery Coming soon | |
| Shareable draft emails |
Automations
Compare features by plan | Plus $99 per user/month billed annually |
|---|---|
| Time-based automations | |
| Event-based automation | |
| Multi-step workflows | |
| Business rules | |
| Workflow prioritization | |
| Multi-channel automation Coming soon |
AI Assistance
Compare features by plan | Plus $99 per user/month billed annually |
|---|---|
| Message translate | |
| Message tuning Formalize, expand, summarize | |
| Conversation summary | |
| Contact sentiment | |
| Suggested response |
Reports and Analytics
Compare features by plan | Plus $99 per user/month billed annually |
|---|---|
| Team administration | |
| Usage-based reports | |
| Productivity reports | |
| Report exports | |
| Chat export | |
| Email open rate tracking Coming soon | |
| Email click-through rate tracking Coming soon | |
| Email reply rate tracking Coming soon | |
| Email bounce & unsubscribe reporting Coming soon |
Notifications
Compare features by plan | Plus $99 per user/month billed annually |
|---|---|
| Browser-based notifications | |
| Slack notifications | |
Administration and Security
Compare features by plan | Plus $99 per user/month billed annually |
|---|---|
| Team administration | |
| SAML-based SSO | |
| Directory sync (requires additional license) | |
| Hide PII | |
| Custom user roles and permissions | |
| SSL security | |
| Two-factor authentication (2FA) | |
| Template permissions | |
| Restricted view | |
| Configurable data retention |
Compliance
Compare features by plan | Plus $99 per user/month billed annually |
|---|---|
| Opt In management | |
| Double opt-in | |
| HIPAA enabled | |
| SOC 2 Type 2 | |
| Quiet hours |
Support and Onboarding
Compare features by plan | Plus $99 per user/month billed annually |
|---|---|
| Email support | |
| Live chat (in-app) support | |
| White-glove onboarding | |
| Support hours | 9AM to 8PM ET Monday through Friday Excluding holidays |
Pro $199 per user/month billed annually |
|---|
Essentials
Compare features by plan | Pro $199 per user/month billed annually |
|---|---|
| Shared inbox | |
| New or existing phone numbers | |
| Picture messages (MMS) | |
| Group messaging | |
| Reminders | |
| Close chats | |
| Templates | |
| Message search | |
| Text enabled number | |
| Port number | |
| Click to text (Chrome Widget) | |
| Call forwarding | |
| Inbox transfer | |
| Omnichannel shared inbox Beta | |
| Rich text email composer Beta | |
| Threading history |
Contact Management
Compare features by plan | Pro $199 per user/month billed annually |
|---|---|
| Unlimited contacts | |
| Contact segmentation | |
| Contact import | |
| Contact export | |
| Message import |
Surveys
Compare features by plan | Pro $199 per user/month billed annually |
|---|---|
| CSAT |
Channels
Compare features by plan | Pro $199 per user/month billed annually |
|---|---|
| SMS/MMS | |
| Email Beta | |
| Website widget - Chat + SMS | |
| Facebook Messenger | |
| Apple Messages for Business | |
| Instagram Messaging |
Integrations
Compare features by plan | Pro $199 per user/month billed annually |
|---|---|
| Microsoft Teams | |
| HubSpot | |
| Salesforce (requires additional license) | |
| Slack | |
| Shopify | |
| Zapier | |
| Zendesk | |
| Aircall | |
| Clio | |
| Google Drive | |
| Help Scout | |
| API support |
Productivity
Compare features by plan | Pro $199 per user/month billed annually |
|---|---|
| Custom signature | |
| Schedule messages | |
| Merge tokens | |
| Bulk actions | |
| Custom fields | |
| Snooze conversations | |
| Waiting indicator |
Agent Collaboration
Compare features by plan | Pro $199 per user/month billed annually |
|---|---|
| Assignments | |
| Block contacts | |
| Private comments | |
| Notes | |
| Signature | |
| Presence | |
| Typing indicator | |
| Do not disturb |
Mass Outreach
Compare features by plan | Pro $199 per user/month billed annually |
|---|---|
| List broadcast | |
| Campaigns | |
| Outreach reports | |
| List segmentation | |
| List-based email broadcast Coming soon | |
| Multi-step email campaigns Coming soon | |
| Rich text email composer Coming soon | |
| Drag and drop email builder Coming soon | |
| Schedule broadcasts | |
| Email template gallery Coming soon | |
| Shareable draft emails |
Automations
Compare features by plan | Pro $199 per user/month billed annually |
|---|---|
| Time-based automations | |
| Event-based automation | |
| Multi-step workflows | |
| Business rules | |
| Workflow prioritization | |
| Multi-channel automation Coming soon |
AI Assistance
Compare features by plan | Pro $199 per user/month billed annually |
|---|---|
| Message translate | |
| Message tuning Formalize, expand, summarize | |
| Conversation summary | |
| Contact sentiment | |
| Suggested response |
Reports and Analytics
Compare features by plan | Pro $199 per user/month billed annually |
|---|---|
| Team administration | |
| Usage-based reports | |
| Productivity reports | |
| Report exports | |
| Chat export | |
| Email open rate tracking Coming soon | |
| Email click-through rate tracking Coming soon | |
| Email reply rate tracking Coming soon | |
| Email bounce & unsubscribe reporting Coming soon |
Notifications
Compare features by plan | Pro $199 per user/month billed annually |
|---|---|
| Browser-based notifications | |
| Slack notifications | |
Administration and Security
Compare features by plan | Pro $199 per user/month billed annually |
|---|---|
| Team administration | |
| SAML-based SSO | |
| Directory sync (requires additional license) | |
| Hide PII | |
| Custom user roles and permissions | |
| SSL security | |
| Two-factor authentication (2FA) | |
| Template permissions | |
| Restricted view | |
| Configurable data retention |
Compliance
Compare features by plan | Pro $199 per user/month billed annually |
|---|---|
| Opt In management | |
| Double opt-in | |
| HIPAA enabled | |
| SOC 2 Type 2 | |
| Quiet hours |
Support and Onboarding
Compare features by plan | Pro $199 per user/month billed annually |
|---|---|
| Email support | |
| Live chat (in-app) support | |
| White-glove onboarding | |
| Support hours | 9AM to 8PM ET 7×365 Including holidays |
Enterprise Custom Pricing |
|---|
Essentials
Compare features by plan | Enterprise Custom Pricing |
|---|---|
| Shared inbox | |
| New or existing phone numbers | |
| Picture messages (MMS) | |
| Group messaging | |
| Reminders | |
| Close chats | |
| Templates | |
| Message search | |
| Text enabled number | |
| Port number | |
| Click to text (Chrome Widget) | |
| Call forwarding | |
| Inbox transfer | |
| Omnichannel shared inbox Beta | |
| Rich text email composer Beta | |
| Threading history |
Contact Management
Compare features by plan | Enterprise Custom Pricing |
|---|---|
| Unlimited contacts | |
| Contact segmentation | |
| Contact import | |
| Contact export | |
| Message import |
Surveys
Compare features by plan | Enterprise Custom Pricing |
|---|---|
| CSAT |
Channels
Compare features by plan | Enterprise Custom Pricing |
|---|---|
| SMS/MMS | |
| Email Beta | |
| Website widget - Chat + SMS | |
| Facebook Messenger | |
| Apple Messages for Business | |
| Instagram Messaging |
Integrations
Compare features by plan | Enterprise Custom Pricing |
|---|---|
| Microsoft Teams | |
| HubSpot | |
| Salesforce (requires additional license) | |
| Slack | |
| Shopify | |
| Zapier | |
| Zendesk | |
| Aircall | |
| Clio | |
| Google Drive | |
| Help Scout | |
| API support |
Productivity
Compare features by plan | Enterprise Custom Pricing |
|---|---|
| Custom signature | |
| Schedule messages | |
| Merge tokens | |
| Bulk actions | |
| Custom fields | |
| Snooze conversations | |
| Waiting indicator |
Agent Collaboration
Compare features by plan | Enterprise Custom Pricing |
|---|---|
| Assignments | |
| Block contacts | |
| Private comments | |
| Notes | |
| Signature | |
| Presence | |
| Typing indicator | |
| Do not disturb |
Mass Outreach
Compare features by plan | Enterprise Custom Pricing |
|---|---|
| List broadcast | |
| Campaigns | |
| Outreach reports | |
| List segmentation | |
| List-based email broadcast Coming soon | |
| Multi-step email campaigns Coming soon | |
| Rich text email composer Coming soon | |
| Drag and drop email builder Coming soon | |
| Schedule broadcasts | |
| Email template gallery Coming soon | |
| Shareable draft emails |
Automations
Compare features by plan | Enterprise Custom Pricing |
|---|---|
| Time-based automations | |
| Event-based automation | |
| Multi-step workflows | |
| Business rules | |
| Workflow prioritization | |
| Multi-channel automation Coming soon |
AI Assistance
Compare features by plan | Enterprise Custom Pricing |
|---|---|
| Message translate | |
| Message tuning Formalize, expand, summarize | |
| Conversation summary | |
| Contact sentiment | |
| Suggested response |
Reports and Analytics
Compare features by plan | Enterprise Custom Pricing |
|---|---|
| Team administration | |
| Usage-based reports | |
| Productivity reports | |
| Report exports | |
| Chat export | |
| Email open rate tracking Coming soon | |
| Email click-through rate tracking Coming soon | |
| Email reply rate tracking Coming soon | |
| Email bounce & unsubscribe reporting Coming soon |
Notifications
Compare features by plan | Enterprise Custom Pricing |
|---|---|
| Browser-based notifications | |
| Slack notifications | |
Administration and Security
Compare features by plan | Enterprise Custom Pricing |
|---|---|
| Team administration | |
| SAML-based SSO | |
| Directory sync (requires additional license) | |
| Hide PII | |
| Custom user roles and permissions | |
| SSL security | |
| Two-factor authentication (2FA) | |
| Template permissions | |
| Restricted view | |
| Configurable data retention |
Compliance
Compare features by plan | Enterprise Custom Pricing |
|---|---|
| Opt In management | |
| Double opt-in | |
| HIPAA enabled | |
| SOC 2 Type 2 | |
| Quiet hours |
Support and Onboarding
Compare features by plan | Enterprise Custom Pricing |
|---|---|
| Email support | |
| Live chat (in-app) support | |
| White-glove onboarding | |
| Support hours | 9AM to 8PM ET 7×365 Including holidays |
Trusted by Companies of All Sizes
Pricing FAQ
How does this pricing work?
Heymarket offers four plans: Standard, Plus, Pro, and Enterprise. Each plan is based on the features included. We bill our plans per user, and each plan has a minimum of two users.
Our pricing is based on the following steps:
- Choose your plan. Heymarket offers four plans: Standard, Plus, Pro, and Enterprise. Each plan is based on the number of types of features included.
- Select your users. All plans have a minimum of two users. Select the number of users in your team, and your plan will be billed per user.
- Choose your message bundle. Select how many messages you need to send. If you exceed the number of messages you purchased, you will be moved to the next tier (more on this below).
- Select monthly or annual billing. Annual plans receive a discount equivalent to two months of Heymarket free, spread out over the course of the year.
- Add any add-ons. You can purchase additional features for certain plans.
What is included in each plan?
In addition to the features listed in each plan, each user gets an inbox and a phone number if needed. If your team has five users, your Heymarket subscription will include up to five shared inboxes, each with a phone number. They can be set up at any time.
How do you handle 10DLC registration?
There is a $10 per month per campaign charge that covers all 10DLC registration and compliance for your Heymarket account.
What if I go over my messaging quota?
Your messages are pooled across all inboxes. If you exceed the number of messages you purchased, you will not be charged overages. Instead, you will be moved to the next tier of messages based on your usage. If you ever need to change your messages allotments, you can modify your plan to do so at the end of your billing period.
What is a message segment?
1 SMS segment = a 160 bytes message = a 160 basic text character message.
If you go over 160 basic text characters you are charged for additional SMS segments.
For example: 1-160 character(s) = 1 SMS segment and 161-306 characters = 2 SMS segments.
MMS counts as 1 segment.
If you go over 160 basic text characters you are charged for additional SMS segments.
For example: 1-160 character(s) = 1 SMS segment and 161-306 characters = 2 SMS segments.
MMS counts as 1 segment.
How does pricing work for WhatsApp messages?
WhatsApp messages count as message segments toward your monthly or annual message segment allotment.
What is a team and inbox in Heymarket?
A Heymarket team is a group of users and objects (e.g., contacts, templates, lists, etc), where the objects in the team are shared by default. A team can have one or more shared inboxes, each of which can be configured to support various messaging channels. Administrators control who in the team has access to which shared inboxes. Inboxes are typically set up to message for each department (e.g., Sales, Operations) and/or location (e.g., New York, San Francisco)
What forms of payment do you accept?
Heymarket supports majors credit cards. For Enterprise, Plus and Pro subscriptions, invoice billing is also available.
Do you offer discounts?
Annual subscriptions include a discount equivalent to two months of Heymarket for free, spread out over the course of the year. We also offer discounts for nonprofit organizations and for customers that sign up for a high volume of users or messages.
What is your cancellation policy?
To learn about subscription cancellations, visit section 9.6 of our terms of service.
What security measures do you implement?
Heymarket is SOC 2 Type 2 compliant and HIPAA compliant. You can learn more about our industry compliance measures on our compliance page, and learn more about our platform’s security features on our security page.
