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Collaborate efficiently with private comments
Deliver accurate answers, faster, with seamless assistance from your team members.
What are private comments?
Private comments let you start internal conversations within chat windows. Only inbox members can see private comments, making it easy to work within the context of your conversation. Private comments are shown in a separate yellow section, and never visible to external recipients.
To trigger private comments, type or click “@,” then write a team member’s name or multiple team members’ names. Tagged users receive notifications, and can reply directly to you.
Benefits of Heymarket’s private comments
Heymarket’s private comments let you collaborate seamlessly with team members. They help you get the right answers to your recipients, faster.
Connect in seconds
Kick off comments with a simple, intuitive command.
Tag multiple people
Reach out to as many team members as you need.
See all the context
Collaborate internally on external chats, with all context at hand.
What customers say about Heymarket
60% response rate
“Heymarket’s Salesforce SMS integration makes messaging leads and customers a smooth experience for our agents.”
10x Increase in agent capacity
“The biggest thing about being able to text with our customers is the relationship we’re able to build. Messaging is key for referrals and retention.”
12% increase in productivity
“Replying quickly to incoming queries has empowered our team to earn customer trust and build valuable relationships.”
Check out our full feature list
Build strong connections with the people who matter most to your business with Heymarket’s powerful text messaging features.
Learn more
