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Transfer texts between departments
Seamlessly route texts to a different number or inbox.
What are inbox transfers?
Inbox transfers allow you to route texts to a different inbox, making it easy to transfer texts between departments and phone numbers. When your team transfers a text from one inbox to another, your customers will see a notification telling them about the transfer so they’re fully in the loop.
Benefits of inbox transfers
If your team uses multiple phone numbers, sometimes customers contact the wrong number by mistake, or a question, request or resolution needs to be provided by another department. They might text your sales number with a support question or ask your customer care team about a promo code.
Speed up resolutions
Transfer customers to the right department in one click, quickly answering their questions.
Improve satisfaction
Give customers excellent service from the relevant team.
Streamline workflows
Keep inboxes organized by routing queries to the relevant team.
Users love us
Businesses choose our business text messaging app for its powerful, intuitive features. We have the badges to prove it, but more importantly, here’s what our customers have to say.
