Transfer texts between departments

Seamlessly route texts to a different number or inbox.

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What are inbox transfers?

Inbox transfers allow you to route texts to a different inbox, making it easy to transfer texts between departments and phone numbers. When your team transfers a text from one inbox to another, your customers will see a notification telling them about the transfer so they’re fully in the loop.

Benefits of inbox transfers

If your team uses multiple phone numbers, sometimes customers contact the wrong number by mistake, or a question, request or resolution needs to be provided by another department. They might text your sales number with a support question or ask your customer care team about a promo code.

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Speed up resolutions

Transfer customers to the right department in one click, quickly answering their questions.

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Improve satisfaction

Give customers excellent service from the relevant team.

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Streamline workflows

Keep inboxes organized by routing queries to the relevant team.

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