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Microsoft Teams SMS
Build better customer relationships using intuitive, secure, and personalized text messaging with SMS for Microsoft Teams. Receive and reply to texts from your customers’ favorite mobile messaging channels directly from Microsoft Teams. Heymarket gives you the power to connect with customers where they are, while keeping your whole team in the loop—all without ever having to leave Microsoft Teams.
Send and Receive SMS Through Microsoft Teams
Using Heymarket, you can route incoming messages and send SMS through Microsoft Teams to the messaging channels of your choice. Give designated team members the ability to reply to customers and assign chats to coworkers with a simple @ message.
Connect Microsoft Teams to Omnichannel Messaging
Your customers use multiple messaging channels, and with Microsoft SMS, now you can too. Send and receive messages from popular channels in one shared inbox within Microsoft Teams. Heymarket works with Google’s Business Messages, Apple Business Chat, Facebook Messenger, Instagram Messaging, and WhatsApp.
Improve Customer Relationships
Preserve the history of customer conversations for easy access in the future. Find specific customer conversations by searching for their name or a specific keyword from an interaction. You can even add images or rich content to texts to make them more engaging and memorable.
Speed Response Times with SMS for Microsoft Teams
Automate your business SMS and marketing within Microsoft Teams using Heymarket. Set auto-replies, schedule messages to be sent to specific customers, and create campaigns to keep conversations going even when your team is away.
Text-Enable Your Landline to send Microsoft SMS
Let customers text your landline number, any VoIP number, or use your existing Microsoft Teams number, and respond to them in Microsoft Teams. You can SMS-enable your landline to send texts in Microsoft Teams or add VoIP and toll-free numbers.
Communicate At Scale with 1-to-Many Texting
Connect with multiple customers at once using Heymarket’s list building tools. Create segmented lists that you can access in Microsoft Teams. Use templates to send bulk messages, and ensure each one stays personalized by using dynamic custom fields.
Set Up Advanced Microsoft Text Automations
Streamline your workflows with automations based on message content, timing, channel, and more. Set off a variety of actions to help your team work faster: send automatic replies, assign chats to a specific team member, or automatically add customers to lists. Need something more customized? Use the Heymarket API to build away.
Connect Your Business Apps
Link data from your CRM system and other platforms while you message in Microsoft Teams. Business SMS integrations centralize your tools and keep crucial information up-to-date. You can also leverage Heymarket’s API to further integrate into your existing CRM or workflows.
Manage Your Team With Detailed Reporting and Administration
Understand the impact of your business texting strategy. Heymarket’s reports measure CSAT, response times, and team productivity to help you grow ROI. See which messaging channels and conversations require the most time so you can set schedules and allocate resources. Use powerful administration features to configure teams, inboxes, and custom fields.
Keep Business Texts Secure and Compliant
Heymarket’s platform is built for enterprise-grade security. You determine who has access to your company’s shared SMS inboxes and what permissions they have, ensuring the right person can easily reach the right customers at scale on our SOC 2 Type 2 and TCPA-compliant platform.
Get Started with Microsoft Teams SMS
Streamline your marketing campaigns, drive customer engagement through business text messaging, improve customer service, and increase sales with Microsoft Teams and Heymarket.
