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We'll walk you through using messaging at work and answer any questions you have about Heymarket.
Using Heymarket, you can route incoming messages and send SMS through Microsoft Teams to the messaging channels of your choice. Give designated team members the ability to reply to customers and assign chats to coworkers with a simple @ message.
Your customers use multiple messaging channels, and with Microsoft SMS, now you can too. Send and receive messages from popular channels in one shared inbox within Microsoft Teams. Heymarket works with Google’s Business Messages, Apple Business Chat, Facebook Messenger, Instagram Messaging, and WhatsApp.
Preserve the history of customer conversations for easy access in the future. Find specific customer conversations by searching for their name or a specific keyword from an interaction. You can even add images or rich content to texts to make them more engaging and memorable.
Automate your business SMS and marketing within Microsoft Teams using Heymarket. Set auto-replies, schedule messages to be sent to specific customers, and create campaigns to keep conversations going even when your team is away.
Let customers text your landline number, any VoIP number, or use your existing Microsoft Teams number, and respond to them in Microsoft Teams. You can SMS-enable your landline to send texts in Microsoft Teams or add VoIP and toll-free numbers.
Connect with multiple customers at once using Heymarket’s list building tools. Create segmented lists that you can access in Microsoft Teams. Use templates to send bulk messages, and ensure each one stays personalized by using dynamic custom fields.
Streamline your workflows with automations based on message content, timing, channel, and more. Set off a variety of actions to help your team work faster: send automatic replies, assign chats to a specific team member, or automatically add customers to lists. Need something more customized? Use the Heymarket API to build away.
Link data from your CRM system and other platforms while you message in Microsoft Teams. Business SMS integrations centralize your tools and keep crucial information up-to-date. You can also leverage Heymarket’s API to further integrate into your existing CRM or workflows.
Understand the impact of your business texting strategy. Heymarket’s reports measure CSAT, response times, and team productivity to help you grow ROI. See which messaging channels and conversations require the most time so you can set schedules and allocate resources. Use powerful administration features to configure teams, inboxes, and custom fields.