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Smarter customer service with AI agents
Speed up resolutions, personalize every interaction, and build stronger customer relationships with Heymarket’s AI-powered customer service agent.
Drive better resolutions with AI customer service agents
Deliver faster, more personalized support for happier customers and quicker resolutions. Heymarket’s AI customer service agent helps your team solve issues efficiently while keeping every conversation human and on-brand.
Send tailored messages
Deliver on-brand, context-aware messages powered by your knowledge base.
Do more in less time
Automate repetitive tasks and workflows so agents can focus on important conversations.
Build customer trust
Protect customer data with enterprise-grade security.
Summarize conversations instantly
Jump into conversations with full context across channels. AI conversation summaries give agents the insight they need to solve problems in minutes.
Answer quickly with context
Generate relevant, personalized replies in seconds. Heymarket’s AI agent interprets customer messages and uses your knowledge base to tailor each message so it’s accurate and on brand.
Fine-tune messages effortlessly
Strike the perfect note with each message. Heymarket’s AI tools instantly formalize, expand, or simplify your texts to match the tone and level of detail your customers expect.
Gauge sentiment at a glance
Craft messaging that resonates with each contact. Heymarket’s AI analyzes tone, word choice, and context so your team can prioritize conversations and respond with the right approach.
Engage international customers
Expand your customer service coverage to international customers. Translate incoming and outgoing messages in English, Spanish, French, and Chinese in seconds.
Measure AI agent impact
Visualize performance metrics and AI use for insight into how your team can optimize their workflows for better CSAT scores.
How to empower your customer service team
with an AI agent
From behind-the-scenes support to customer-facing engagement, Heymarket’s customer service AI can streamline your workflows across channels and departments.
Speed up response times
Speed up your team’s first response by letting AI suggest personalized, context-aware greetings and initial replies.
Resolve tickets faster
Handle FAQs efficiently with AI-suggested responses pulled from your knowledge base, freeing agents to focus on complex cases.
Personalize each follow-up
Draft thank-you notes, satisfaction check-ins, or survey requests that feel personal and on-brand with AI-powered suggested replies.
Streamline case handovers
Use our AI agent’s clear chat summaries to review case histories and transition conversations smoothly between agents or departments.
How to refine texts with an AI agent for customer service
Heymarket’s customer service AI agent helps you fine-tune every message in seconds. Maintain speed, professionalism, and personalization at every stage with these quick refinements, leaving a lasting impression.
Formalize casual replies
Turn informal, off-the-cuff texts into polished, professional responses that align with your brand voice.
Sure thing, I’ll check!
Absolutely, I’ll review that now and follow up with details shortly.
Turn quick answers into full responses
Start with a short answer and let AI build out a complete, customer-friendly reply that addresses every detail of the inquiry.
We're closed right now.
Thanks for reaching out! Our support team is available Monday through Friday, 9 a.m. to 6 p.m. I’ll make sure we get back to you first thing when we reopen.
Simplify lengthy messages
Make complex policies, instructions, and articles easier to understand by condensing them into short, actionable texts.
Our policy outlines multiple exceptions based on location, account status, and prior history…
Our policy has a few exceptions based on your account. Let’s find the best option for you.
Translate multilingual messages
Break through language barriers without extra tools. Instantly translate inbound and outbound messages so your team can have natural conversations across multiple languages.
¿Puedes enviarnos más información sobre las características?
Can you send more information about the features?
Summarize entire conversations
Get an instant rundown of every interaction. AI extracts the main issue, customer sentiment, and next steps from conversations across channels so your team can resolve tickets faster and follow up with confidence.
Chat summary ✦
Avg. response time1 hr
Last spoke with2d ago
Customer contacted about a defective product under warranty. Expressed frustration about delays. Confirmed eligibility for replacement and sent return instructions. Scheduled follow-up to verify satisfaction after replacement ships.
Enterprise-grade security built for trust
Trust matters when you’re closing deals. Heymarket’s AI agent is built with enterprise-grade security to protect your customer data every step of the way.
Secure data handling
Your data is encrypted and secured at every stage for maximum security.
Privacy and performance
We don’t use your conversations or internal resources for model training.
User-level access control
Control who can access sensitive data with user permissions and data silos.
AI customer service agent FAQs
An AI customer service agent can help your team speed up service and build stronger customer relationships. Learn how Heymarket’s AI-powered tools fit into your workflows.
What is an AI customer service agent?
An AI agent for customer service helps your team streamline messaging by suggesting, refining, and summarizing messages. It helps your team send quick, accurate responses without losing that human touch.
What kind of messages can I use an AI customer service agent for?
Heymarket’s AI customer service agent helps you improve and personalize all kinds of messages. You can use their AI agent for SMS, emails, and even social media replies through omnichannel messaging and shared inboxes.
Can the AI customer service agent send messages automatically?
Heymarket’s AI agent generates texts for your team to review and send manually, preventing misinformation and humanizing each interaction. However, you can automate common workflows and smart auto-replies with Heymarket’s business messaging platform.
How does an AI customer service agent create personalized responses?
Heymarket’s AI customizes messages by pulling insights from your help content, FAQs, and customer records, ensuring each message fits your brand and the conversation.
