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Use an AI texting app to personalize engagement
Heymarket’s AI texting app helps you send personalized, context-aware messages at scale. Answer questions quickly and effectively with the press of a button using your knowledge base. Gather valuable sentiment feedback from conversations to improve customer satisfaction.
What is an AI texting app?
An AI texting app is a tool that you can use to generate texts or refine your messaging in a fraction of the time. AI texting uses natural language processing (NLP) to understand incoming texts and craft a reply that makes sense. You can even add your knowledge base to add context to your responses.
AI texting apps can also leverage artificial intelligence to modify your existing replies, helping you standardize your communication and engage more customers.
Why use an AI texting app for customer communication?
You want to give every customer a great experience that’s personalized and engaging. But, it’s not always easy to scale these efforts without some help. Heymarket’s AI texting app helps to streamline effective customer service time so you can spend your time on building relationships and resolving complex issues that need extra attention.
Improve resolution times
Answer questions quickly. Leverage your existing knowledge base to help agents answer questions and resolve them faster.
Improve engagement
Easily personalize messages with names and context for better connections.
Scale your customer service
Enable your team to do more in less time for improved customer satisfaction.
Enrich or condense your messages
Send texts with the right amount of context and content. Shorten info copied from your resources to provide specific but digestible answers. Quickly answer questions and then expand it by adding context-aware information from their message or your knowledge base.
Message professionally without mistakes
Maintain professional communication that’s error-free to leave the right impression. Fix spelling mistakes or grammar issues to help non-native speakers communicate more effectively with a wider audience.
Maintain a consistent brand experience
Simplify staying on brand and messaging professionally by formalizing texts. Keep the tone consistent between agents for a more uniform customer service experience.
Give quick answers from your knowledge base
Upload your knowledge base and use AI to generate contextual answers. Create personalized, detailed responses that help your agents expedite resolutions and improve customer satisfaction.
Achieve bilingual customer service
Serve more customers from all over without leaving your conversations. Improve customer satisfaction by engaging customers in their native language to avoid misunderstandings and offer better resolutions.
Understand customer sentiment
Gather valuable insight into the customer service experience with sentiment data. Learn whether your communication style is wowing customers or if you need to adjust your tone or brand voice for better outcomes.
Summarize your conversations
Get an at-a-glance summary of your customer relationships. Heymarket uses AI to generate a short recap of your customer’s questions and needs, giving your team actionable context to help them faster.
Measure your AI texting impact
Quickly understand how your team uses AI messaging. Use built-in reports to track the volume of messages that your team is using AI to tune messages, suggest responses, and measure customer sentiment.
Examples of AI texting app uses
Your business can use an AI texting app to improve communication across multiple channels and at any stage in a customer’s lifecycle. Here are a few ways Heymarket can help.
Shorten texts without losing meaning
Condense long messages into easily digestible answers to save both agents and customers time and effort.
Translate inbound and outbound texts
Quickly and effectively address questions in any language for a better customer experience.
Add context to fast answers
Spend less time replying to simple questions by providing a fast answer and allowing AI to fill in the rest of the context.
Grow connections with AI text messaging
Learn how Heymarket's AI texting app can help your business create personalized conversations and drive growth.
Book a demoAI text messaging FAQs
Learn answers to common questions about texting with AI.
Can AI send text messages?
No, AI can’t send text messages automatically. Once you’ve edited the text, you need to either copy and paste it into your messaging app or press ‘Send’ on the platform yourself.
What is the AI app that helps with texting?
Heymarket’s AI-assisted texting app lets you use AI to formalize, shorten, expand, translate, and spell check your chat messages.
What is the AI app that writes text?
Heymarket’s ‘suggested reply’ feature generates texts for you based on your knowledge base, the context of the conversation, and your brand voice. You can write and send the text with just two clicks, or edit it further until it’s ready to send.
