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Texting has become indispensable in our everyday life. Today, Gen Z, millennials, Gen X, and Baby Boomers rank …
“The customer is always right” is a motto that haunts the minds of anyone who has ever had …
The COVID-19 pandemic has changed the healthcare industry. Providers’ need for contactless interactions led to a digital transformation, …
Business SMS is a powerful tool for eCommerce brands. Teams can use it to help customers find the …
For many brands, parents are an important target market. They don’t just provide their children with guidance and …
Consumers’ expectations for customer service have hit an all-time high. 90% of customers expect a response to their …
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