Most companies have already set up their after-hours voicemail and email replies. But when it comes to new channels like business text messaging, companies might not feel comfortable creating their replies just yet.
After all, texts are shorter and more direct than emails or phone calls. Plus, they have unique features, like emojis and GIFs. So how can companies capitalize on these unique capabilities?
To help your business craft its own after-hours business text messaging auto reply, we’ve rounded up 12 examples. (Feel free to borrow and adjust as needed!)
General Auto Replies
If your company offers customers a single number to text—or offers a line for general questions as well as department-specific questions—create a general business SMS response. Depending on your branding or style guide, this response can mimic a standard email response or offer a more casual approach. Here are three examples of general after-hours replies:
Hello, you have reached Central Law Firms. Our hours of operation are Monday to Friday, from 9am to 5pm PST. Please expect a response within that time frame.
Hey there! The Fresh Flowers team has headed home to their own gardens for the evening. We’re in the office every morning at 9am, and will respond then. Talk to you soon!
Hi! Mitzi’s Clothing Boutique here. You’ve just missed me! I’ll be back in action during shop hours: Monday through Saturday, 10am to 7pm 💃
Customer Service After-Hours Auto Replies
People could be reaching out to your customer service line for a wide variety of reasons, ranging from complaints to questions about your newest product. With this in mind, your auto-replies should offer something for everyone. For example, here is a variety of well-rounded options:
Hello there, you’ve reached Iron Auto’s customer service department. We can’t wait to talk shop when we return to the office, which is open Monday through Sunday, 7am – 6pm CT. Please expect a reply within 24 hours.
Hi, this is Candy Creative Agency’s customer service department. You’ve reached us on the weekend. Please expect a reply by EOD Monday.
Hey! This is Customer Service at Power Exercise. We’ll tackle your question or concern after our early-morning workouts and during our hours, Monday through Friday, 7am – 10pm PT, or Saturday through Sunday, 9am – 8pm PT. Expect a reply within 24 hours. 🏃♂️
Sales After-Hours Auto Replies
Ninety percent of leads would rather be texted than called. This is a wonderful opportunity for sales teams—but agents can’t sit by the phone every second, waiting for leads to text in so they can send a quick reply. After-hours auto replies allow sales teams to ensure that every lead receives a fast response and knows exactly when a salesperson will be available next. You can even create tailored auto-replies that are sent when your business SMS platform detects certain keywords. Make these responses personable to keep your leads interested. Here are three peppy examples:
Hello, you’ve reached Sam’s Real Estate. I can’t wait to talk shop when I’m back in the office. My hours of operation are Monday through Friday, 9am – 7pm ET.
Hi there, we’re so happy you texted Lakeland Bakery’s sales team about a bulk order! We’re out of the office right now, but we’ll be able to chat when we get in tomorrow morning at 8am CT. Please expect a reply within 24 hours.
Hi! FastCloud’s sales team here. We’ll be thrilled to answer your questions about the new release first thing during our business hours, Monday through Friday, 9am – 5pm ET. Expect a reply by EOD of the next business day.
Dispatch And Operations After-Hours Auto Replies
In today’s always-on environment, deliveries happen around the clock. But that doesn’t mean that dispatch and operations teams are always in the office. With after-hours auto replies, these critical teams can reassure their customers that answers are on the way. Again, responses can be based on specific keywords. Here are three key examples:
Hello, Stella’s Grocery Delivery here. We’ll be back in the office to help you update your account details during our business hours, which are Monday through Sunday, 9am – 5pm. Expect a reply in 24 hours.
Hi there, you’ve reached Vegan Meals To Go. We’ll be able to help you with an account upgrade as soon as we’re back in the office. Our hours of operation are Monday through Friday, 8am – 6pm PT.
Hi! This is Doggone Dog Walks. We’re out of the office playing with our own pups, but we’ll be back to help you secure a dog walker soon. Our business hours are 9am – 5pm CT. Expect a reply within 12 hours. 🐶
Auto replies are far more advanced than the simple messages they used to be. With the help of automations, your auto replies can be more tailored than ever, making your customers feel like they’re in good hands—even when they haven’t talked to an agent yet.
Need help setting up your auto replies? Give us a shout.