CRM for SMS Messaging

We’ve collected feedback from customers and have added a number of CRM and administrative features.

Manage Custom Fields

Custom fields are a great way to segment and organize your contacts. It’s as simple as tagging a contact. Businesses use custom fields to track sales stages, support status, and how valuable various customers are.

As a contact administrator, you can now create and edit custom fields right within Heymarket. You no longer have to rely on spreadsheets to keep track of them. When you create or edit a custom field, it’s automatically updated for all contacts with that field.

Search for contacts by custom fields and them to lists with just a couple of clicks.

Contact Administrator

Heymarket has a new team permission called contact administrator. This role can create and edit custom fields, import contacts, and manage shared contacts. They won’t be able to add or remove team members or modify a subscription level.

Auto Reply

Creating an auto reply message for inboxes is a great way to let people know that your team will get back to them soon. Businesses are also using auto reply text messages as welcome message or an after business hours reply.

Setup or Disable Call Forwarding

Did you know that Heymarket supports inbound calls? When someone calls a Heymarket inbox, they can be forwarded to a domestic phone number that you set. It could be a mobile phone, desk phone, or a main office number. This feature can even disable incoming calls. People will get an automated greeting and know that your business is focused on messaging.