Even before the COVID-19 pandemic, Microsoft Teams was a well-known internal business coordination tool. But since stay-at-home orders hit, it has become popular even outside the business world. Its popularity continues to grow, and is expected to reach unprecedented heights.
So what does the tool do? And how does SMS for Microsoft Teams work?
Let’s dive in.
Microsoft Teams
Microsoft Teams is an online hub that helps team members work together. The platform offers easy access to internal communication tools, like messaging, video calls, and conference calls. It also provides quick access to Word, PowerPoint, and Excel files, which teams can access, edit, and share in real time. These features come with a lot of benefits, including:
Enriched Online Communication
Microsoft Teams goes well beyond simple online messaging. In a single interface, team members can share relevant files, set up follow-up meetings, make phone or video calls to clarify key points, and send GIFs for emphasis or to help differentiate co-workers. This robust channel empowers teams to communicate in a three-dimensional way—just as if they were in an office space together.
Improved Focus
Microsoft Teams provides additional features to improve team focus. Teams can create channels that address specific projects or departments. Channels contain only relevant chats, meetings, notes and files, making it easy for team members to find exactly what they’re looking for. Team members can also set statuses to indicate their availability—a key feature when teams are working remotely.
Improved Team Productivity
Richer communication and improved focus make it easier for teams to share their ideas, projects, and advice quickly. Plus, chats are simply one of the fastest ways to communicate. This level of transparency and speed improves productivity for teams. As more businesses move online, this transparency is key to outstanding business results.
SMS for Microsoft Teams
Business SMS is a popular customer communication tool. It empowers teams to connect with customers through a channel they love. Plus, business SMS platforms empower teams to send, receive, and organize thousands of customer texts with ease. SMS for Microsoft Teams lets businesses capitalize on their favorite customer communication platform while taking full advantage of their powerful internal communication tool, too.
Coordinate on Customer Texts Faster
With SMS for Microsoft Teams, businesses can route incoming customer texts to a Microsoft Teams channel. Permissioned members of that channel can click on a message, then automatically open a thread. If someone needs help responding to the message, they can quickly switch to a chat with a team member to ask for advice. This feature allows team members to coordinate without switching back and forth between their internal chat and external communication hubs.
Connect with Customers When They’re Top-Of-Mind
Team members can also start conversations with customers through the Microsoft Teams interface. They can create a new chat, then use the slash command to send a text to a customer’s phone number. This feature is helpful when team members have been discussing a customer with their coworkers on Microsoft Teams. They can text that customer right as they’re thinking about them, ensuring that the message doesn’t fall by the wayside.
Access Customer History from a Central Hub
SMS for Microsoft Teams helps teams centralize customer communication data. All sent and received customer texts are saved in both the business SMS platform and the Microsoft Teams platform. With this data, team members can quickly search and find relevant customer information. They can use it to tailor current customer chats, making the customer experience as personal as possible.
Answer More Customer Texts, Faster
With SMS for Microsoft Teams, teams can coordinate on customer messages quickly, stay focused on customer needs, and access the customer information they need right when they need it. Ultimately, the SMS Microsoft Teams integration helps businesses provide more customers with a fast, personalized experience.
Have questions about SMS for Microsoft Teams? Ask our team.
