Whether you serve customers globally or close to home, there are all sorts of reasons that your team might need to deliver a consistent customer service across multiple languages. While language barriers can delay or prevent service, it’s not always feasible to expect agents to speak every language your customers do.
That’s where Heymarket’s AI text translator comes in. This translation feature, which is part of our suite of AI texting tools, empowers you to connect with all of your customers, no matter their language or location.
What is Heymarket’s AI text translator?
Heymarket’s AI-assisted translation feature instantly translates incoming and outgoing text. Your team does not have to switch between Heymarket and an external translate app, or copy and paste messages, saving them time.
The tool can translate:
- Incoming messages. When a customer sends you a text in another language, Heymarket allows you to translate into English, Spanish, Chinese, or French. The translated text replaces the original text within the same message bubble, so you can continue the conversation without missing a beat.
- Outgoing messages. You can also reply in another language. Simply write your text and click the translate option, then Heymarket will translate the message. Currently, Heymarket can translate outgoing messages into English, Spanish, Chinese, or French—with more languages on the way.
These two powerful facets of our AI text translator make multilingual communication seamless.
Benefits of AI-assisted translation
In today’s global business environment, AI for translating texts is more than just a convenience—it’s essential.
With an AI text translator, you can:
- Expand your reach. Effortless translation opens new doors to global markets, empowering you to connect with a wider, more diverse audience.
- Save time and speed up responses. With built-in AI translation, team members don’t have to juggle chats and external translation apps, helping them focus on the conversations at hand and provide faster answers.
- Boost customer satisfaction. Communicating in your customers’ preferred language shows genuine care and respect, building trust and fostering long-lasting relationships across cultures.
Ultimately, AI is a game-changer for businesses serving international customers.
How to use Heymarket’s AI text translator
Heymarket’s AI-assisted translation feature is built into your inbox, making it easy to use its two primary features.
Translating incoming messages
When you receive a text in another language, hover your cursor over the message bubble to show a translate icon.
Click the translate icon next to the message bubble, and Heymarket will instantly translate it. The translated text will replace the original message bubble, so everything stays organized in the same chat.
Translating outgoing messages
To reply to a message in a language other than your own, start by typing your message as usual. Then, click “Translate.”
Heymarket will instantly translate your reply. Then, click “Send.” Currently, outgoing messages can be translated to French, Spanish, Chinese, and English. (More languages are on the way!)
AI translation within Heymarket’s suite of AI features
Heymarket’s AI text translator is key to breaking down language barriers and simplifying customer communication.
Once you’re comfortable with AI-assisted translation, explore other tools in our suite of AI texting features. Together, these tools can elevate your business texting—helping you create meaningful connections with customers around the globe.
Ready to explore more? Check out additional features of our AI texting app.
