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Texts are short, simple, and attention-grabbing. In fact, they have a 98% open rate. That’s why they’re the …
Maybe your company is updating its branding. Maybe the entire world’s economy has to pivot because of a …
SMS customer service is quickly becoming one of the more popular channels for consumers. The people are demanding …
During the beginning of the COVID-19 pandemic, 90% of Americans said the internet was a lifeline for them. …
Creating a frictionless, engaging, and service-centric customer experience must be a priority for any business hoping to be …
For a refresher, read part one of our series on conversational support, Why Businesses Need Conversational Support Now. …
Customer service is critical to the growth and success of your Shopify store. After all, 90% of consumers …
Customer service issues can deliver a big blow to your eCommerce brand. In fact, 63% of American consumers …
Since the beginning of the COVID-19 pandemic, online shopping has become more popular and is expected to maintain …
Conversations between businesses and their customers have increasingly shifted away from in-person interactions to digital ones, with customer …
