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Zendesk text messaging allows agents to read and reply to business text messages directly from Zendesk. With our Zendesk SMS integration, you get a fast and reliable way to communicate with customers. Check customer-facing emails alongside SMS. It’s perfect for keeping track of customer support, operations, and sales messages from the agent interface. Agents continue using the Zendesk agent interface while ticket states and contacts are seamlessly synchronized with Heymarket business text messaging.
Route incoming text messages to the appropriate Zendesk channel. Agents can read customer text messages alongside emails, leverage Zendesk macros, assignments, tags, and more. A separate tab keeps emails separate.
Heymarket brings text messaging to Zendesk.
Use the Heymarket contact pane to get a full view of each customer conversation. That includes text messages, custom fields, and shared media. It’s great for moving between text messaging and email when communicating with a customer.
The Heymarket widget resides in the Zendesk agent interface and provides the full suite of business text messages features: scheduled messages, reminders, and composing new text messages.
Heymarket is business text messaging for teams. They get powerful shared inboxes to message from their computer and with award winning mobile apps. Customers, contractors, and partners never have to install an app and get text and Facebook messages.
Improve customer satisfaction, close more deals, and engage with more leads with Heymarket.
Add SMS to Zendesk